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Manager Customer Service

Location:
Perrysburg, OH
Salary:
$145,000
Posted:
June 15, 2015

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Resume:

Jeff Schirm

***** ********* **.

Perrysburg, OH *3551

acp8e1@r.postjobfree.com

419-***-****

OBJECTIVE Safety, customer focused, and results oriented Operations Executive with track record of continuous improvement, and development of strong teams. Recognized for the ability to drive process, product, and customer service improvements in addition to building partnerships with key customers, vendors, and business decision makers. Excellent communications skills and an outstanding track record of providing strategic vision across functional disciplines, delivering exceptional operational performance.

SUMMARY OF

QUALIFICATIONS A highly energized, competent professional recognized for achieving excellent results. 25+ years in manufacturing, both at the plant and corporate level. Experience in Plant and Operations Management, Lean and Six Sigma, Supply Chain planning, scheduling, and inventory control. Experience managing in both Union and Non-Union environments. Core competencies include:

Leading / Motivating Strategic Planning

Adaptability/Flexibility Problem Solving

Training / Teaching Verbal / Written Communication

Environmental Health & Safety Priority Building business networks

Lean/Six Sigma Process Knowledge Customer Focus/Relationships

EDUCATION UNIVERSITY OF TOLEDO - TOLEDO, OHIO

Bachelor of Business in Human Resource Management 1981

MBA in Corporate Finance 1983

Materion LeanSigma Black Belt - 2003

Materion LeanSigma Master Black Belt - 2006

General Electric Corporate Leadership Program

Center for Creative Leadership – Leadership Development Graduate

EXPERIENCE

Materion Corporation, Performance Metals Group 2/98 to Present

Materion Performance Metals Group

Manager Process Improvement – Performance Alloys/Business Leader Custom Engineered Products (5/15 – Present)

Responsibility for initiating and managing projects aimed at achieving Operational Excellence in all Operations. Operations consist of 5 facilities, 4 businesses totaling $400 Million in Revenue. Custom Engineered Products is a $20 Million business. This is a role to re-invent and grow this business. Work closely with Sales & Marketing to determine markets and businesses that are correct for this business develop operational processes, right size inventories and costs, and hit targeted growth rates, revenue, and margins.

Materion Performance Metals Group, Reading, Pa

Plant Manager, (10/2010 to 04/15)

Manage a 150 person, non-union, manufacturing facility (120 hourly – 30 salaried), producing strip, rod and wire products to multiple industries/customers worldwide. Responsible for safety, quality, delivery, cost, continuous improvement, regulatory requirements, and maintaining plant quality and environmental certifications. Plant is a cost center with a yearly combined budget of $26MM. More than $140MM in revenues flows through the plant annually.

Improved OSHA Recordable Injury Rate from 5.1 to 1.3

6S and Housekeeping – Intercompany Best In Class

Plant participation on teams increased from 20% to over 75%

Developed new capabilities and new business segment. Growth from $0 Revenue to $13MM and growing.

Drove Lean/Sigma Savings of more than $2MM during my tenure to date.

Developed new cost controls, staffing models.

Received ISO14001 Certification

Reduced Customer Complaints by 24%

Led Significant Capital Investment in Plant to revitalize a tired facility

Successfully defeated a Unionizing attempt that was initiated as I was transitioning in. “Issue Free” Strategy

Top facility in the division for On Time Shipments

Materion Corporation, Performance Metals Group

Director, Bulk Products Value Stream. Performance Alloys, Elmore, Ohio (7/08 to 10/2010)

Manage day to day manufacturing operations for Bulk Products. Responsible for Safety, Quality, Delivery, Direct Variable Cost, and Overhead Cost Allocated to operation. Bulk Manufacturing Staff reported to me - approximately 90 people.

Improved On-Time Shipments from 50% to 90+%

Led effort to improve product yields by more than 15%

Re-organized staff to maximize resources

Drove over $400K in LeanSigma Savings

Materion Corporation, Performance Metals Group

LeanSigma Master Black Belt – Strip Value Stream, Elmore, Ohio (10/06 to 7/08)

Managed LeanSigma continuous improvement effort for the Strip Products Value Stream. 6 full time Black Belts reported directly to me. Responsible for project selection project assignment, and follow up. Drove Green Belt program for the Strip Value Stream, and continuing LeanSigma education across the division.

Drove over $450K in LeanSigma savings

Helped teach 1 Black Belt class and 2 Green Belt classes

Established a fully functioning LeanSigma group in the Strip Value Stream

Authored several training modules for LeanSigma training

Materion Corporation, Performance Metals Group

Lean Sigma Black Belt, Elmore, Ohio (7/03 to 10/06)

Completed more than 12 projects during my tenure. One of the original groups of Black Belts who helped start the program.

Achieved more than $1MM in savings

Materion Corporation, Performance Metals Group

Manager Supply Chain Operations, Elmore, Ohio (02/98 to 07/03)

Managed Production Planning and Inventory Control for Performance Alloy Division at all manufacturing sites. All Planning groups reported to me.

Developed to infrastructure for a divisional Supply Chain Organization

Developed Inventory Control and Planning Systems,

Steering Team Member for SAP Implementation

Reduced Inventory by more than $11MM over 4 years

General Electric, Motors & Industrial Systems – Salem, VA 5/97 to 2/98

Materials Manager

Corning Inc., Lighting Group – Greenville, Ohio 5/93 to 5/97

Manager, Lighting Production Operations

Manager, Material Control

GNB Technologies, Automotive Battery Division 02/90 to 05/93

Production Control Manager – Florence, Mississippi

Division Manager Sourcing & Inventory Control – Atlanta, Ga

Johnson Controls – Automotive Battery Division 12/83 to 02/90

Materials Analyst – Holland, Ohio

Assistant Controller – Holland, Ohio

Production Control Analyst – Milwaukee, WI

Manager, Production Control – Middletown, De



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