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Manager Customer Service

Location:
Port Richey, FL
Posted:
June 15, 2015

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Resume:

DAVID E. SMITH

**** ****** **.

Hudson, FL *****

865-***-****

Background includes an extensive record of accomplishments in the analysis and programming of major computer systems. With over 20 years experience in the field of development and maintenance of application computer systems. Skilled at using computer and programming capabilities to improve efficiency of application systems. Exceptional knowledge of computer applications, enabling design and implementation of leading-edge and complex programs. Strengths in system analysis, technical consulting, programming, modifications/customization, project management and training. Key team leader and project manager in the custom design of systems for numerous applications including payroll, personnel, pension, student records, and accounting systems.

PROFESSIONAL EXPERIENCE

Title: Business Analyst

HSBC Technology & Services USA Buffalo, NY March 2013 – December 2014

* Provide programming, technical and analytical computer support for the bank’s Dodd Frank system..

* Provide 24/7 production support to the Dodd Frank System.

* Write functional and technical specs for the programming staff to enhance systems.

Utilized: COBOL2, OS JCL, TSO/ISPF, VSAM, DB2

Title: Programmer/Analyst

Superior Technical Resources, Inc. Buffalo, NY November 2012 – March 2013

Contract to hire job for HSBC Technology & Services USA Buffalo, NY

Title: Assistant Manager - Wilson Farms – Lancaster, NY December 2010 – November 2012

Title: Tax Preparer - Liberty Tax Service – Galloway, OH January 2010 – April 2010

Title : Customer Service Associate - KOHL’S – Dublin, OH October 2009 – January 2010

Title: Senior Consultant

eVeriticals Group Inc – Pittsburg, PA August 2008 – November 2008

Analyst/Programmer, contract consultant to Maximations for Ohio Department of Job and Family Services

* Maintenance of the Medicare Management Information System to include COBOL programs, production JCL and both Technical and User documentation.

Utilized: COBOL2, OS JCL, TSO/ISPF, VSAM, File Aid, IBM 390

Title: Product Manger

CITICORP CREDIT SERVICES (USA), INC- Grey, TN October 2003 - May 2007

* Provide Marketing and Cross Sell groups with technical and analytical computer support.

* Produce on an as needed basis ad-hoc reports and analysis of credit card data.

* Extract and summarize credit card data to be uploaded to users PC in excel format.

* Work with third party vendors in the transfer of data for there Leads Systems.

* Write functional and technical specs for the programming staff to enhance systems.

Utilized: COBOL2, OS JCL, TSO/ISPF, VSAM, File Aid, IBM 390, DB2, NDM

Title: Senior Consultant

DP SOFTWARE, INC- Knoxville, TN July 1997 - September 2003

Analyst/Programmer, contract consultant to Citibank

* Provide 24-7 on call production support to the Leads Management System.

* Maintenance of the Leads Management System to include COBOL programs, production

JCL and both Technical and User documentation.

* Supporting new third party vendors onto the Leads Management system.

* Assisting Citibank programming staff in the DNC (Do Not Call) process.

* Instrumental in producing ad-hoc COBOL reports and analysis for many internal Citibank

Departments.

Utilized: COBOL, OS JCL, TSO/ISPF, VSAM, File Aid, IBM 390, DB2, NDN Changeman

Title: Owner/Consultant

WOLFFPACK, INC- Knoxville, TN January 1989 - July 1996

* One of the original partners in planning and starting this entrepreneurial venture.

* Provide services for improving the effectiveness of financial aid computer systems.

* Assist client in streamlining their COBOL Financial Aid systems.

* Maintenance support to a base of 26 Information Associate Financial Aid Users.

* Assisted in the development of WolffPack’s Financier Product.

Utilized: COBOL, OS JCL, TSO/ISPF, VSAM, IBM 390, ADABAS, NATURAL, CICS

Title: Product Manager

INFORMATION ASSOCIATES, INC-Rochester, NY March 1984 - December 1988

* Product Manager for the company’s Human Resource System product line.

* Developed a comprehensive tax module IATAX for the HRS system.

* Headed up IA’s SWAT team providing advanced support to technical environments and

product development.

* Assist user in developing spec’s for conversion programs written in RPGII.

Utilized: COBOL, RPGII, MACHINES (IBM.HP, DEC, VAX ), DB2, IDMS, IMS, ADABAS, CICS

JTS COMPUTING SERVICES, Rochester, NY, 1983-1984 Contract computer consultant.

* Design and write a Manufactory Rep System in RPGII

INFORMATION ASSOCIATES, INC-Rochester, NY 1977 – 1983 Programmer/Analyst

INSTRUCTOR PUBLICATIONS, Dansville, NY, 1976 - 1977 Programmer.

* Writing payroll, accounting, and labor distribution programs in RPG on IBM midrange computer.

EDUCATION

Monroe Community College- Rochester, NY

Associate in Applied Science, in Data Processing (formal training RPG on IBM midrange computer)

RECEIVED HONORABLE DISCHARGE FROM U.S. ARMY

SKILLS

Languages: COBOL, COBOL2, ASSEMBLER, RPG, RPGII, CICS

Machines: IBM, DEC, HP, VAX

Databases: IDMS, ADABAS, IMS, DB2



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