Customer Service Administrative Assistant
Resume:
Johnese Brown
** **** **** ***., **********, VA *2305
************@*****.***
OBJECTIVE: To obtain a position that will allow me to utilize my professional strong interpersonal, technical, organizational and communication skills where I can continue to gain knowledge and experience as an Administrative Professional where I can further incorporate and contribute within an organization.
SUMMARY: Highly organized, results-driven, and self-motivated administrative professional focused on enhancing the efficiency and productivity of office operations. Strong skills in communications, project planning, task implementation and innovative execution. I am distinguished for acting with both a sense of urgency and care for the tasks at hand. Recognized for utilizing research and resource materials to complement, reinforce and magnify project progress potential and overall task completion ambitious for success.
Education History
Sandford-Brown College
Associate of Arts with a concentration in Criminal Justice
BA of Science in Business with a Concentration in Criminal Justice
T.C Williams High School
Alexandria, VA
High School Diploma
Skills
¬Proficient in MS Office (Word, Excel, Outlook, PowerPoint) & Adobe Acrobat *Typing 65 wpm *Experienced in traditional and Internet research * Outstanding customer service administrator * Talented multi-tasker * Highly organized * Detail-oriented worker, flexible team player, and tactful professional who excels in a fast-paced environment. * Talented, dependable, and skilled in most aspects of office administration. * Agreeable attitude with excellent communication, organization and analytical skills. * Excellent quick efficient learner. Yardi Software Rent Roll Software, HUD / Section 8 Waiting List, Rent Control, Section 42 Low Income, Unit Credit (Tax Credit), Tax collections, AS400, (iSeries, PSeries, Unix, data dase, TCC ON Call, Lan, Wan), z/OS, JES2, TSO, MVS Monitor servers, Server Support, Server Backups Microsoft Office 2013 and Outlook 2013, office 365 and Microsoft share point
Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.) Experience supporting remote users and Web Technologies: HTML, DHTML, JavaScript, JQuery, HTML, HTML5, CSS, CSS3, Web content management and Microsoft Photoshop for graphic design.SQL Server 2008, Oracle 10 g, MySQL, Microsoft, Data Processing, Data Center Experience, Informing Others, Reporting Skills, Supply Management, Independence, Productivity, Confidentiality, Documentation Skills, Equipment Maintenance, Problem Solving
Employment History
Pomeroy/IBM Sterling, Va
Computer Operator Manager\ Lead Tape Operator-Part Time
08/14 – Present
Operates computer and related peripheral equipment to process job requests in a timely and accurate manner. Performs required maintenance on computer equipment (i.e., tape drives, printers, etc.). May perform tape library functions (i.e., log tapes into the system, mount and pull tapes, etc.). Performs edits, periodics, restores and backups as required for jobs. Assists with hardware or software problem determination and/or resolution equipment necessary to ensure continuous operations. Contacts vendors to research new products and pricing and coordinates delivery and installation of software, hardware, and network components. Maintains the proper inventory level of computer supplies. This includes updating inventory control sheets, ordering supplies and getting emergency supplies from the storeroom.
Helps with the hiring and training of student and casual employees.
Value Options Reston, VA
IT Computer Operator II AS400 – Night Shift
03/2011 – 04/14
Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment. Monitoring 8 systems for equipment failure or errors in performance. Notify supervisor or computer maintenance technicians of equipment malfunctions. Respond to program error messages by finding and correcting problems or terminating the program. Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings. Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports. Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
Assists in the management of tapes and other data backup media including completion of logs, Perform iSeries Full System backup semi-annually. Help Desk Responsibilities
Pro Sat Cable Company Alexandria, VA
Administrative Assistant
12/2008 – 02/2011
Answered, screened and transferred, in bounded phone calls received and directed visitors and clients, general clerical duties including photocopying, fax and mailing maintain electronic and hard copy filing system retrieved documents from filing system handled requests for information and data resolve administrative problems and inquiries prepare written responses to routine inquired prepared and modified schedule and coordinated meetings, appointments and travel arrangements for managers or supervisors prepared agendas for meetings and prepared schedules record, compile, transcribe and distribute minutes of meetings open, sort and distribute incoming correspondence maintained office supply inventories coordinate maintenance of office equipment coordinate and maintained records for staff, telephones, parking and petty cash._
Express Employment
Inova Health System Fairfax, VA
Patient Financial Services
Corporate Accounts Representative
Continuum of Care IUCC/Occupational Health
11/2007 - 11/2008
In this position at Inova I managed the corporate accounts that were contracted through our Occupational Health Department. I handle the follow up with companies, complete data entry for the Urgent Care and Emergency Care Center facilities for occupational health, customer service calls, managed incoming payments, processing of refunds, write-offs, cash posting, billing, assist with company contracts, auditing and monthly reports. I recognize when to escalate issues to management when handling the corporate accounts. Training to colleagues on how to manage system and run different reports. I apply professional/technical knowledge, skills, experience and judgment to achieve excellent customer service. Successfully prioritizes and resolves corporate accounts related issues to ensure consistent internal and external customer satisfaction. Proficient in Protrac, Systoc, IDX and Microsoft Office.
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Parkway Overlook Apartments
Washington, DC
Leasing Agent/ Consultant
06/2003 - 10/2007
Toured prospects through units for lease. Answered all phone calls and give out rental information as dictated by policy/procedure Tracked how prospects are hearing about us and follow up after they have visited our property Shopped competition through phone calls and visits on a regular Basis Learned to develop professional sales techniques Communicated to prospects in person, over the telephone and/or in writing the size and layouts of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease. Assisted with the composition of newspaper advertisements. Compiled and update listings of available rental units. Used the Multiple Listing Service Assisted Property Manager in Marketing to new investors.
Performed Pre-Inspections, inspect market ready vacant and model
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*References upon request
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