Customer Service Security

*** – **** Brenchley Street T: 519-***-****

Sarnia, ON C: 226-***-****

N7S 1R6 E: **************@*****.**

Skills Profile

20+ years’ experience in advertising/fundraising with over $500,000 generated

Recipient of Dale Carnegie Leadership Certification

Proven experience in business, marketing, fundraising, customer service, and security

Completed Bachelor of Arts program, Business Administration and Law & Security coursework

Trained in Smart Serve, CPR/First Aid, Crisis Intervention, and Emergency Response Techniques

Possess valid Ontario Security Guard Licence #141101

Computer skills: Microsoft Office (Word, Excel, PowerPoint), Internet Applications

Member of 1st Hussars C Squadron, Sarnia

Relevant Skills ~ Sales & Marketing

Assisted, coordinated and designed non-profit organizations’ marketing

Developed marketing campaign for waste reduction (Sarnia Waste Committee)

Treasurer for 3 years with Sarnia Waste Committee

Created several promotions and secured sponsorships for the Multiple Sclerosis Society

Contributed to the marketing innovation team at slots Hiawatha Horse Track

Operational excellence team & Social Committee at Hiawatha Horse Track

Assisted with various fundraisers for Sarnia Pathways Children Centre

Employment History

Doorman, Jack Doyle’s Pub & Grill, Sarnia, ON 2012 – 2013

Greeted guests as they entered

Ensured building security and safety

Escorted disorderly patrons when necessary

Maintained cleanliness of work areas

Customer Service Agent, Uni-Glass Plus Ziebert, Sarnia, ON 2012

Ensured high quality customer service

Responded to customer needs and inquiries by maintaining a friendly/professional service

Communicated effectively with diverse populations and staff

Resolved customer problems, inquiries, and complaints in a professional manner

301 – 1065 Brenchley Street T: 519-***-****

Sarnia, ON C: 226-***-****

N7S 1R6 E: **************@*****.**

Employment History Continued

Security Officer, Bayside Mall/Sarnia Wheels, Sarnia, ON 2009 – 2012

ISM Security, London ON

Secured and monitored premises, responded to emergencies, dealt with conflict

Assisted on medical emergency calls and completed medical/situation reports

Maintained integrity of facility and ensured the safety of public and coworkers

Security Officer, Hiawatha Horse Park (OLG), Sarnia, ON 1999 – 2009

Secured money drops; transferred/escorted jackpot winners to safe environment

Ensured appropriate security on deck and maintained visibility

Monitored customers coming to casino, checked ID cards and crowds

Maintained efficient security in both entry and exit points

Prepared detailed reports of any incidents that occurred

Night Stock Clerk, Giant Tiger, Sarnia, ON 2004 – 2005

Faced and pulled forward products on shelves

Performed general recovery of items placed in wrong aisles/areas

Provided quality customer service and answered inquiries

Education & Training

Business Administration – Marketing Certificate 2015

St. Clair College – South Campus

Business Administration Diploma, Sarnia, ON 1992

Lambton College

Courses Completed in Law & Security Sarnia, ON 1990

Lambton College

Professional Development

Member of Public Advisory Board for Bluewater Health (12 years)

Chairman for the Multiple Sclerosis Super Cities Walk (13 years)

2 time ~ City of Sarnia Inductee to Mayor’s Honour Roll – Outstanding Community Service (2 years)

References: Available upon request

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