Sales Customer Service

JAY JOHNSON

**** ********** ******, **********, ** 35173 C: 205-***-**** ***************@****.***

Summary

Results-driven, ambitious and highly skilled B2B Senior Sales Representative with 14 years of experience developing

and executing customized plans to increase sales volume, market share, and relevance in the marketplace. Provide

strategic value to customers including leveraging trends in customer industries/marketplaces to shape solutions and

approaches. Open and clear communicator with demonstrated strategic vision and disciplined execution. Manage

organization's largest region and perform full business-to-business sales cycle duties, increasing annual sales.

Accomplishments

B2B Peak Performer: Generated AT&T UVerse New Business Sales by 100%.

Surpassed AT&T's UVerse sales goals by 75% for the Southeastern Region.

Generated the highest volume UVerse accounts during tenor at AT&T.

Consistently the Top Recruiter at Miles College by increasing enrollment levels up to 60% each year.

Highlights

Effective Total Office Penetration B2B Sales Execution

Accomplish relationship selling National B2B account management

Persuasive communication expertise Fortune 500 Company Sales Training

Upselling and consultative selling Analytical problem solver

Brand awareness development Strong Deal Closer

Experience

Admission Counselor and Regional Recruiter 01/2012 to Current

Miles College AL

Increase admitted Presidential Scholars (3.7-4.0 GPA Mostly Valedictorians and Salutatorians) by 75% in less

than three years.

Consistently meeting and exceeding department expectations for productivity and accuracy levels.

Create reports to monitor recruitment trends, applications, and enrollment activities within territory.

Implementing strategies to source qualified and diverse candidates in high schools, community colleges and at

college fairs.

Establish critical alliances with high schools guidance department personnel within geographic territories.

Directing multicultural recruiting initiatives.

Senior Regional Sales Manager 10/2003 to 12/2011

Cydcor/AT&T Atlanta, GA

Recognized as top B2B sales generator, increasing sales level by 70%.

Managed a $5.8 million sales portfolio Primary Target: AT&T UVerse.

Managed B2B sales transactions with revenue streams exceeding $720,000 annually.

Grew weekly regional sales exceeding $15K, with a daily average of 80% mark up.

Planned and organized routes within territory to maximize efficiency and time in the field.

Created strategies to develop and expand existing customer sales, which resulted in a 80% increase in monthly

sales.

Utilized networking opportunities to create successful, on-going business relationships with UVerse clientèle.

Call Center Manager 06/2001 to 09/2003

LecStar Telecom Marietta, GA

Created strategies to grow customer base which resulted in a 70% increase in monthly sales.

Contacted new and existing customers to discuss how their needs could be met with specific products and

services.

Quoted prices, credit terms and other bid specifications.

Achieved a 65% customer renewal rate.

Increased the employee base by 40% to meet changing staffing needs.

Implemented an innovative employee incentive program, which resulted in a 20% increase in staff productivity.

Education

Bachelor of Arts: Business Administration and Finance 2001

Morehouse College Atlanta, GA

Skills

Account Management, B2B, Business Development, Business-To-Business, Client Relations, Cold Calling, Computer

Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs

Assessment, Customer Satisfaction, Customer Service, Expense Control, Inside Sales, Lead Development, Marketing,

Multi-Task Management, Negation, Outside Sales, Product Development, Project Management, Reporting, Sales,

Selling, Sourcing, Territory Management

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