Customer Service Sales

Alema Brkic

Sterling Heights, MI *****

Phone: 313-***-****

*****.*****@*****.***

Education

Washington College, Maryland.

oB.A. in Economics and International Studies, Minor in Spanish. Diploma earned: May, 2003

Wilmington Friends School, Delaware.

oHigh School Diploma earned: May, 1999

I am seeking employment with a company where I can utilize my experience and education to be positive addition to workplace while gaining new experience and establishing a career for myself. I am excellent at work with people; easily adjust to new environment and tasks, domestic and international experience in Business, Sales, Marketing and Government work.

Professional Experience

IMB Management, Warren, MI May 2013-November 2014

Shipping/Billing/Sales

Daily duties:

Created papers for domestic and international shipments using UPS WorldShip software

Tracked shipments and resolved any issues with delivery, damages and claims

Generated invoices using Quick Books and collected payments

Answered sales and customer service calls while building strong customer relationships

Assisted different departments in office operations with a strong teamwork ethic

Local Economic Development, Bosnia 2008 - 2011

Project Coordinator

Carried out two projects for home reconstruction of war torn homes worth half a million dollars that helped rebuild 91 homes. Conducted meetings, accepted applications, worked with a team while visiting and interviewing applicants, grading and selecting applicants for home reconstruction

Worked with social worker in communicating and successfully choosing and sending 30 local kids from low income families to visit with the PaxKinderhulp organization in Netherlands

Reviewed applications of low income families for monthly assistance

Analyzed and prioritized community projects, wrote grants for projects; among them were development of local water and sewage, road construction, and health clinic

Applied respectable team work skills in selecting local villages for educating small group of representatives for writing grants, selecting, and implementing projects

Andre Prost Inc., Old Saybrook, CT 2004 –2005

Market Analyst

Collected and analyzed market data all across USA from main grocery stores

Provided weekly reports to upper management and suggested improvements

Contemporaries Temporary Agency, Silver Spring D.C. 2003 –2004

Language Innovations LLC, Washington D.C.

Costumer Service (temp. position)

Proof read documents; translated from English to Spanish, English to Bosnian/Serbian/Croatian and vice versa

Worked with clients accepting their documents to be translated and making sure everything was done in a timely manner

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