Customer Service Representative
Resume:
Amanda B. Burrow
***** ******** **** ***, *********, In.46074 - N/A (H) - 317-***-**** (C) - **************@*****.***
Profile
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
With my previous employment, I was able to develop an ability to multi task under extreme pressure. At times, this included a minimal amount of time. I worked with Excel, Micro Word, fax machine, multiple phone lines and maintaining the safety and security within.
Highlights
Microsoft Office proficiency Meticulous attention to detailExcel spreadsheets Results-orientedFax machines Self-directedMultiple Phone Lines Problem resolutionCommunication Self-starter
Deadline-oriented
Accomplishments
Investigated any necessary information for proper billing for insurance companies.Investigated and analyzed client complaints to identify and resolve issues.Tour guide for the publicOfficer of the year (2009)MultitaskingDemonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records.Customer ServiceHandled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Work Experience:
United States Treasury--IRS
Customer Service Representative
4303 Vincennes Ave.
Indianapolis, IN. 46268
Supervisor: Gail Groves
12/2014 - 03/2015
Duties:
Assisted taxpayers with balance due accounts, designed installment arrangements, answered various questions, sent out letters and forms to taxpayers, answered multi phone lines, data entry
Hamilton County Sheriff Department-- Jail Division
Corrections Officer
18100 Cumberland Road
Noblesville, IN. 46060
Supervisor: Sheriff Mark Bowen
04/2009 - 06/2014
Duties:
Maintain safety and security within the jail division, received and processed individuals for incarceration, wrote detailed and confidential reports, scanned/attached vital information, provided vital information to the court system, customer service, data entry, ability to desolate hostile situations, ability to communicate with multiple diverse individuals, observed housed inmates, escorted inmates to and from required areas, cell searches, investigated situations within the facility
Hamilton County Sheriff Department--Jail Division
Medical Clerk
18100 Cumberland Road
Noblesville, IN. 46060
Supervisor: Sheriff Doug Carter
12/2007 - 04/2009
Duties:
Scheduling for any and all medical professionals, developed filing system, maintained filing system, multi phone lines, processed billing, data entry, communicated with correct insurance companies for processing and made lists for med checks daily, copied/copied/scanned and attached vital information.
Hamilton County Judicial Center
Multiple Divisions (part time, went to various offices)
Supervisor: Sheena Dibble
2002 - 2004
Micro Film
Human Resources
Mapping
Education:
Noblesville High School
GED. 1986
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