Customer Service Administrative Assistant

ANGELICA ANAYA

***** ******* **** ****

Charlotte, NC 28226

Cell phone # 704-***-****

************@*****.***

SUMMARY

Administrative Assistant with over 25 years experience in Administration. A reliable team player who is goal-oriented and flexible.

Hardworking, motivated customer service and quality control professional. Provides solid front line expertise with strong problem solving skills. Takes pride in producing high quality results, attending to detail and meeting deadlines. Ability to manage work loads, multitask. Consistently goes above and beyond job duties, volunteering to help others, and sacrificing for the needs of the company during critical production times. Exhibits a high degree of professionalism and trust, and takes pride in promoting business goals.

Fluent in Spanish

Data Entry

Switchboard Operation

Technical Computer Skills: Excel, Word, Power Point

PROFESSIONAL EXPERIENCE

GoodWork Staffing Dec 2014- January 2015

Charlotte Mecklenburg Health Department/Vital Records

Greet and direct all visitors

Answer phones

Review and accept birth/death applications to ensure completion of paperwork.

Operate standard office equipment.

Data Entry

Interpreter to Latino clients

Work closely with registrars to ensure correct policies and procedures

Indexing and Verifying of birth/death records.

CITI – Fort Mill, SC Dec 2007 – Dec 2014

Payment Processing

Provide support for the Field Network USA and Puerto Rico Branches and Default Collections. Support includes payment posting, adjustments and research. Multiple systems are used to support each center and loan products.

Auto Pay, Auto Web Transactions support.

CIGNA HEALTH CARE-Charlotte, NC Sept 1992– Dec 2007

General Clerk Associate

Organized and tracked all claims for at-home Claims Processor employees. Gatekeeper for Employee Benefits Department.Coordinated provider checks. Gatekeeper for I-Track Program, moving calls to Processors.

Spanish-English Translator for Appeals Department.

Provided translation in new Latin American Market

Mail Room Clerk Assistant

Created an Excel spreadsheet to track production of work-at-home employees, enabling the recuperation of over 40% of loose claims. Received a monetary award and the President Award

Granted four Circle of Excellence Awards through the Employee Recognition Program

EDUCATION

CENTRAL PIEDMONT COMMUNITY COLLEGE 1974–1976

English as a Second Language

Computer Data Entry

Careers in Banking - 2007

AFFILIATIONS

Volunteer in Mecklenburg County as Spanish Translator

Member of the Spanish-American Coalition

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