Project Manager Management

Wesley E Holmes, CSM, LSS, NCP, VSA

**** ***** ******* **. *****: 615-***-****

Nashville, TN 37211 Email: *********@***.***

Program/Project Manager

A top-performing Program/Project Manager credited with developing new and effective systems implementations that have guaranteed not only meeting budgetary constraints, increase of customer satisfaction and compliance to rules and regulations, but also to increased revenue realized with the various organizations. Particularly skilled in team building, hospital systems and technology, staff communication and issue resolution, as well as managing large, difficult project orders and all while creating a safe and happy work environment.

Areas of Expertise

Budget building

Executive oversight

Staff Management/Hiring

Team/Customer Satisfaction

Policy Design and Implementation

Policy Compliance

Conflict Identification and Resolution

Large Project Management

Systems Implementation

Employee Satisfaction

IT Systems Streamlining

Administrative Liaison

Key Skills Assessment

Program Manager – Oversee the execution of SouthCentral Region projects and professional services realizing over 15 million in revenue for 2014.

Policy Implementation and Compliance – Develop new policies that involve staff members, ensuring their satisfaction, while directly complying with all Federal and Local standards.

Large Project Management – Skilled at organizing large projects from beginning to completion, streamlining their implementation and maintaining cost efficient systems.

Professional Experience

Prosys Information Systems, Brentwood, TN 2012 – Present

Regional Project Manager (South Central Region)

Direct in-house technology services solutions.

Streamline project execution and service delivery by controlling resources while ensuring a fair and transparent work environment.

Create multifaceted effort to include employees in key decisions, collaboration, and communication thereby strengthening employee satisfaction.

Develop plans for the project portfolios of 8.2 million service deliveries, worth over $ 6 million.

Design regional protocols.

Self Employed Consultant 2007 – 2012

Project Manager (Community Health Systems, CHS), (Resolute Technology Solutions, LLC)

Directed clinical configuration project teams of two to four members for hospital clients.

Established program governance, thereby creating a system of reporting and program progress evaluation.

Communicated with individuals, teams, and executives, creating fair working environments, and ensuring collaborative working relationships.

Project Manager and Senior Healthcare Consultant (Oleen Pinnacle Healthcare Consulting)

Planned the implementation of new software solutions for the hospital and other facilities.

Coordinated strategy for physicians, clinical applications, quality, and executive leadership.

Trained and supported staff on the implementation of HMS software.

System Project Manager and Administrator (NCH Health Care)

Developed new HR and Payroll software.

Created training and documentation protocol for Infinium, ShowCase, and Kronos Sytems on I series systems.

Managed issue escalation and resolution with executive teams and vendors.

Project Manager/ System/ Integration Manager, Physician Practice Management (Health Management Associates)

Administrated and oversaw application implementation for information systems including a NextGen Clinical EPM/HER system for multi-hospital health system.

Developed solutions for clinical information systems, Active Directory, network, and HL7 interfaces.

Implemented a single system solution for the entire national enterprise.

Headed the design, build, and analysis of clinical documentation and ordering content and workflows.

Executive leader of software demonstration for hospitals country wide.

Designed new policies for capital budgets in excess of $14 million.

Lead the first implementation of eClinical Works (eCW) EMR as a new software for clinics.

Senior Consultant and Interim Director (CHS Forrest City, AR)

Asked to step in as the existing IT Director left the company.

Administrated several IT systems including Nortel 61C, 3M Administration, Novell, Lotus Notes 7.01, HMS Reporting/State Reporting, VPN, AS400, ProMed EMR application, JACHO, SOX and HIPPA.

Ensured compliance with hospital standards.

Upgraded IOS and Cisco Switches

Project Management Implementation- Go Live (Ascension Health)

Managed pre-Go Live environment, overseeing a team of 40 to convert over 400 beds in St. Luke’s Medical Facility.

Resolved hospital wide issues through extra-department coordination.

Trained IT staff and clinical and physician staff on new software, including Cerner. Millennium, Novell, and Kronos.

Documented compliance and daily procedures to determine if they effectively corresponded to the rules.

Technology Consultant (Bell Helicopter-Textron)

Administrated Network and Avaya phone systems for multiple sites.

Resolved issues and trained staff in the use of Blackberry devices from multiple carriers and in the company’s current software and hardware.

Served as the administrative liaison to top executives and to mid-level managers.

Supported 250 users, each with their own needs, requests, and duties.

Community Health Systems, Nashville, TN 2005 – 2007

Information Systems Specialist

Ensured the quality of services for 84 distinct facilities, including IT services and support.

Managed team of 15 personnel for multiple hospital conversions.

Developed and measured new levels of customer satisfaction for 400 customers at the CHS.

Led the customer support team for the company’s newly acquired hospitals.

Instructed the newly acquired facilities on use of HMS and the application of AS400

Education & Training

Master of Business Administration (In Progress), Business Administration, Aspen University, Aspen, CO

Bachelor of Science, Information Security, University of Phoenix, Tampa, FL

Certifications

CloudU 2014

Certified Scrum Master, CSM 2013

VSA Certified 2012

Six Sigma Certified Green Belt LSS 2010

NextGen NCP Certified EPM/EMR 2010

EPM Certification #: 05215

EMR Certification #: 04909

SSI 2010

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