Manager Customer Service
Resume:
A.J. Swann
******************@*****.***
Deerfield Beach, FL 33441
PROFESSIONAL SUMMARY
Seeking a position as a technician in initiatives that utilize state-of-the-art, software and/or hardware components with a creative, technology-driven organization in an environment that encourages innovative thinking, recognition, and career development. Customer interaction is a plus. As an accomplished individual in the field of information technology, I can enhance the growth of your organization with my knowledge in software, hardware and web development, programming, modification, testing and troubleshooting. As a self-motivated individual with excellent communication skills and leadership qualities, I have the ability to motivate team members and inspire them to bring out their best.
7 years of experience in design, development and maintenance of small, mid-size and enterprise level mobile and web applications.
Highly proficient in analysis, design and development in Object Oriented Programming using Core Java, Android, Java ME, JDBC, Swings, Servlet and JSP as well as mobile UI design and development.
Highly skilful with HTTP, SSL, POP, IMAP, SMTP, TCP & NFC Connection Protocols.
Highly efficient onsite and offsite project coordination.
Past work commonly involved daily R & D, implementation, team co-ordination, code review, porting, testing, installation & documentation.
SKILLSET
Systems: Google Android, iOS, Mac OS X, Linux, UNIX, VMware & Windows (3.1 95, 98, 2000, XP, Vista, 7 & Mobile)
Hardware: Servers, hubs, routers, switches, PC's, MAC's & highly skilled at
desktop, laptop, tablet & mobile device dis-assembly, repair & rebuilding.
Software: Adobe Acrobat, Adobe Dreamweaver, Adobe Photoshop, Amazon
Web Services (Amazon EC2 and Amazon S3), Android SDK & Android
Development Tools (including ADB [Android Debug Bridge]), AJAX, Apache
Server, cPanel, Eclipse, Exchange Server, Google AdWords,
Google AdSense, IIS (Microsoft Internet Information Services),
iOS 4.x: SDK, iOS 5.x: SDK, iOS 6.x: SDK, .NET Framework,
Microsoft Office365 (Cloud Based Services), Microsoft Office Suite,
Microsoft Silverlight, Microsoft Visual Studio, MySQL Server 2005 & 2008,
phpMyAdmin, Siebel, Sharepoint, Sourcesafe, Quickbooks & Xcode.
Languages: CSS, HTML, HTML5, Java, MYSQL, Perl & PHP
ANDROID DEVELOPMENT PROJECTS
AT&T Toggle / Blackberry Enterprise Server (BES12) OpenPeak Inc: Nov 2014 – Present
AT&T Toggle is a cloud based solution that gives mobile professionals the ability to use a single smartphone or tablet for both business and personal use. With AT&T Toggle, you can access your business applications, content, emails, contacts, and calendars via an encrypted workspace as well as have access to your favorite games, apps, and family photos. AT&T Toggle provides two personalities on one device. A password-protected workspace separates and safeguards business data on your personal smartphone or tablets and helps to maintain separation of work and personal use.
https://play.google.com/store/apps/details?id=com.att.toggle&hl=en
BES12 Client by BlackBerry integrates Android devices with your organization’s enterprise mobility management software, BES12 by BlackBerry (or BES10).
Features:
• Secure access to work email, calendars and contacts
• Easy installation and management of your organization’s approved mobile apps
• Automated configuration of work-related policies, Wi-Fi® and VPN settings
• Dual business and personal use of mobile devices for Bring Your Own Device policies
https://play.google.com/store/apps/details?id=com.rim.mobilefusion.client
OpenPeak is a leading Mobile Enterprise Management company. OpenPeak's ADAM™ platform makes it easy for businesses to secure and manage business data on mobile devices while giving employees the freedom to use the device of their choice. ADAM is offered as a white label solution through carriers and large OEMs worldwide. Components of ADAM may be used individually to complement pre-existing device and network management configurations, or together as a complete end-to-end Mobile Enterprise solution.
https://www.openpeak.com
Allin Interactive / Royal Caribbean
Allin Interactive: July – Nov 2014
Simplicity and efficiency are also at the heart of two new apps that put guests in charge of their cruise choices: Cruise Planner, which allows guests to research and book dining reservations, shore excursions, spa appointments and more before their vacation begins; and Royal iQ, available as a downloadable app and provided at freestanding iQ stations around the ship. Royal iQ allows guests to manage details during the cruise, includes a convenient calendar that provides at-a-glance views of their program, and keep in touch with one another and home via phone, text and video chat capabilities. Royal iQ also includes the ability to track the luggage, stateroom preferences and reservations of each passenger as well as provide maps of the ship for navigation and its daily schedule of events at the push of a button.
http://www.royalcaribbean.com/quantumoftheseas/technology/smart-concierge
http://www.foxnews.com/travel/2014/08/27/high-tech-on-high-seas-as-royal-caribbean-unveils-world-first-smartship
http://www.engadget.com/gallery/tech-on-quantum-of-the-seas
http://www.dailymail.co.uk/travel/travel_news/article-2733736/Robot-bartenders-300ft-high-viewing-capsule-virtual-balconies-offering-real-time-views-sea-Welcome-world-s-futuristic-cruise-ship.html
https://www.youtube.com/watch?v=irtYGu4pkpI
Location: Fort Lauderdale, Florida
J-PAY: Video Visitation
J-PAY Inc. : April – Aug. 2014
The JPay App lets you send money and email to inmates from your Android device. JPay services (money transfer and email to prisons) and mobile email allows one to send photo attachments and email multiple recipients, and the ‘Send Money’ service allows the user to transfer fund via Android s to inmate commissary accounts nation-wide.
Features:
-Push Notifications
-Send money via credit/debit card
-Write and receive emails
-Attach and send photos
-Purchase commissary
-Send emails to multiple recipients
-Create a JPay account
-Manage JPay accounts
-Search for inmates
-Save payment options
-Video Chat / Visitation
https://play.google.com/store/apps/details?id=com.brisk.jpay
http://www.jpay.com/PVideoVisit.aspx
http://articles.sun-sentinel.com/2014-07-27/business/fl-prisoners-money-transmitter-20140727_1_money-transfer-western-union-mobile-app
Location: Miramar, Florida
iMark – Biometric Fingerprint Scanner
IDMGI: Nov 2013 – Feb. 2014
The iMark app is a biometric fingerprint scanning app for government use composed of the iMark app running on a suite of 10" Android tablets combined with a 3rd party USB fingerprint scanner (U are U Fingerprint Scanner), and a 4ft secure (ATM like) kiosk. It was designed for large scale aggrigation of biometric data and verifies the data against IAFIS (Integrated Automated Fingerprint Identification System) operated by the Federal Bureau of Investigation.
Location: Miramar, Florida
Voisc Phone – UI & Encrypted Android ROM/OS
IDMGI: Nov 2013 – Feb. 2014
The Voisc phone is an Android phone designed for privacy and security conscious consumers (the target market being politicians, celebrities and anyone with sensitive data on their mobile device) which allows the user to fully encrypt all photos, SMS, eMail, and files on internal storage and SDCard using 256 AES encryption and save them locally or upload them to the cloud (both manually and automatically).
Voisc Mail
IDMGI: Nov 2013 – Feb. 2014
VoiscMail is an encrypted e-mail service for individuals concerned about online privacy. The application uses uses 256 bit AES encryption to ensure the secure delivery of messages while reducing/preventing risk of e-mails being read by any unintended parties. VoiscMail provides an additional level of security by keeping emails locally encrypted on the device as well in order to prevent unauthorized access to the user's data. The VoiscMail Android app also allows users to encrypt their message (email and any attachments) during transit using familiar e-mail platforms (Google, Yahoo, AOL, etc.) using SMTP, IMAP and POP email protocols.
https://play.google.com/store/apps/details?id=com.idg.sempostmark
OMV Network
IDMGI: Nov 2013 – Feb. 2014
OMV Network is a user generated video network combined with proprietary IDGMI hardware similar to Google's Chromecast which allows the users to play their own content at specific venues such as cruise ships, bars, resturants and gyms. The app was initially prototyped using the YouTube API however I eventually reconfigured the app to use our internal REST based API.
SIMPLEMobile/Straight Talk Wireless/Tracfone Wireless Engineering
Tracfone Wireless Inc: June 2013 – Nov. 2013
- Built several Android apps, libraries and services that have been successfully delivered to over 23 million Tracfone / Straight Talk Wireless / Simple Mobile users.
- Displayed solid and proficient knowledge on Android System Architecture and Android source code daily.
- Performed Android unit testing and debugging
- Gained experience with Google Android Market submission process
- Worked directly with Samsung and Huawei development teams remotely and in person
- Collaborated daily with engineering team members regarding implementation, customization and daily code reviews
Tracfone Wireless: Data Monitoring Android Library
Tracfone Wireless Inc: June 2013 – Nov. 2013
The Tracfone Wireless App is a data usage monitor which tracks Wi-Fi and cellular network data usage and provides monthly reporting for over 23 million active users. It comes preinstalled on every new Android device shipped from Tracfone and it’s source code has been peer reviewed by Android development teams at Tracfone, LG and Samsung.
Location: Miami, Florida
Straight Talk Wireless: Data Settings / Bring Your Own Phone App
Tracfone Wireless Inc: June 2013 – Nov. 2013
StraightTalk Wireless’s Bring Your Own Phone app is an APN Settings / Data Provisioning application provides new Straight Talk Wireless customers the ability to bring their own mobile handset from any other GSM carrier over to Straight Talk Wireless without needing to have their phone “flashed” or programmed manually by a customer service representative. All settings for reconfiguring the device for voice and data usage on the 3G and 4G networks are automatically updated (according to their service plan, account information and data from their SIM and mobile device) simply and easily with the click of a single button.
https://play.google.com/store/apps/details?id=com.tracfone.straighttalk.stdatasettings
Location: Doral, Florida
NFC Linking Manager & NFC Linked
Narian Technologies: Feb – April 2013
NFC Linking Manager is an application which provides network access management controls for home and office WiFi networks via Android using Near Field Communication. Linking Manager enables the user the ability provide access to any wireless network simply by touching two Android devices together without ever having to provide the network password. The application also includes the ability to restrict access to specific websites, enable time, speed and data usage limits as well as general WiFi access via NFC simply by touching two devices together.
Implemented Near Field Communication protocols to pass Wi-Fi Protected Access (WPA) & Wi-Fi Protected Access II (WPA2) credentials between Android devices
Implemented Multi-threading web service calls using AsyncTask and JSON
Designed and developed both the UI and backend components
Implemented local and non-local databases with SQLite and MySQL
Implemented web server connectivity via Amazon EC2 / Amazon Web Services
Performed UI as well as back end testing, bug identification and resolution.
Location: Fort Lauderdale, Florida
Dr. G’s Weight Loss and Wellness
Dr. G’s Weight Loss & Wellness: Oct. 2011 - Jan 2012
Dr. G’s Weight Loss and Wellness is a mobile application which allows doctors, franchise owners and upper management to view edit and save EMR (Emergency Medical Record) data for patients including the ability to send and receive secure encrypted data to and from their internal pharmacy as well as view contacts, calendar, tasks and notes using Android tablets and smartphones.
Successfully integrated/ported their existing web based EMR system to an Android based EMR system
Developed both the UI and backend of the application
Performed daily bug tracking and resolution using Dr. G’s internal bug tracking system.
Implemented Hypertext Transfer Protocol Secure (HTTPS) protocols for transactions to and from the Dr. G’s Weight Loss and Wellness application as well as from the application to their internal pharmacy.
For use by franchise owners and in-house medical staff only (never intended for Android Market release due to pharmacy connectivity and access to private and sensitive patient data)
Location: Fort Lauderdale, Florida
Work Experience
Full-Time Freelance Android / Java Development Aug 2011 - Present
Developed enterprise level Java / Android applications using the following technologies:
Android API Levels 1-17
Android Speech Recognizer API
ADT (Android Developer Tools)
Android Debug Bridge
Android SDK
AJAX
Apache Ant
Eclipse Open Source IDE
ESPN API
Extensible Markup Language (XML)
Facbook API
Google Cloud Messaging for Android
Google Gson
Google Maps API
Google Play In-App Billing
Hypertext Transfer Protocol Secure (HTTPS)
Java
JSON
RESTful Web Services
SQLite
Simple Mail Transfer Protocol (SMTP)
Simple Object Access Protocol (SOAP)
Near Field Communication (NFC)
NFC Tools for Java
NDEF Tools for Android
Wi-Fi Protected Access (WPA) & Wi-Fi Protected Access II (WPA2) Security Protocols
YouTube Data API & YouTube Player API
Location: Global
WebEx Support & Online Training Technician
American Writers and Artists: Mar 2010 - Aug 2011
Administered live Mac & PC support for hundreds of users simultaniously and completed daily web maintenance to their website and intranet. Built daily web content and web updates using HTML, CSS, XML, Dreamweaver and Photoshop.
Location: Delray Beach, Florida
Senior Level SQL/MLS Support Technician (Tier III)
eNeighborhoods Inc: Nov 2005 - Mar 2010
www.eneighborhoods.com
As the sole Senior Level (III) Support Technician in an environment of over 100+ employees, I supported, troubleshot and debugged enterprise level websites built in-house by eNeighborhoods such as www.remax.com as well as every MLS database in the U.S. Canada and Australia on a 9-5 basis (eNeighborhoods runs parallel databases of each county’s local MLS feeds then aggregates the data via MySQL databases then resells the combined data to clients such as ERA and Century 21). There I was responsible for resolving all escalations and other unsolvable issues for corporate executives, for Tier III, Tier II, and Tier I support departments, and for the inside and outside sales teams. This included daily Microsoft SQL Server, HTML, CSS & XML troubleshooting, diagnosis and repair experience for 4.5 years.
During my time at eNeighborhoods I also maintained a position as the head of Tier III support for their Wyldfyre, eNeighborhoods Appraiser Edition, eNeighborhoods Standard Edition and eNeighborhoods NEXT software products. I was responsible for the testing of all updates (released daily) by the company, and coordinated and oversaw their implementation by employees of multiple departments. I also organized and executed daily team meetings and coordinated projects between development, graphic design, all tiers of support / call center staff (as well as two other sister customer support centers and the support staffs of every MLS we provided service for around the nation) to ensure data accuracy and up time. I also assisted with domain transfers and MX record updates as well development tasks (I provided backup during incidences when their departments were overloaded or short-staffed.)
Location: Boca Raton, Florida
Manager / Corporate Trainer
Bellsouth : Mar 2010 - Aug 2011
During my time at Bellsouth, I conducted the interviewing, hiring and training of all new employees as well as hosted daily management and training meetings where I monitored and developed personal achievement among employees. This culminated in the achievement of several (internal) awards for my successful performance and training of Bellsouth’s highest performing sales team of the year.
Location: Fort Lauderdale, Florida
Microprocessor & Semiconductor Procurement Specialist
www.uniquip.com Aug 2004 - Oct 2005
Negotiated and procured common and rare board-level electronic components at the best possible rates requiring daily global communication with clientele in China, Japan, Germany, Russia, amongst other countries.
Location: Boca Raton, Florida
Web Development and Support
www.teebone.com Jan 2003 - Aug 2004
Provided web based and email support for hundreds of thousands of users as well as resolved outstanding tickets provided by our partners / affiliate sites. This often included remote desktop sessions with the users as well as some phone based support. I also executed daily web maintenance and ensured the accuracy of server data.
Location: Fort Lauderdale, Florida
PC Support
Gateway Inc. Mar 2001 - Dec 2002
www.gateway.com
While maintaining a 98% productivity rate, I resolved an incredibly wide range of hardware and software issues (via 1-800-GATEWAY) providing technical support to clients and customers of all skill levels.
Location: North Lauderdale, Florida
Circuit Board Assembly & Soldering
VeriMed Inc Feb 2000 - Mar 2001
At VeriMed I built (assembled and soldered) muscle stimulators and heart monitors for use in the medical industry from board level components. I was also accountable for testing and meeting all quality assurance standards on every medical device built prior to being shipped out for use in hospitals and treatment centers around the world.
Location: Coral Springs, Florida
EDUCATION
Bachelor of Computer Science Broward College (currently enrolled in the Bachelors in Computer Science / Microsoft Certified Database Administrator Program)
BerkeleyX: Foundations of Computer Graphics
In Foundations of Computer Graphics students learned the concepts of 3D graphics, and develop programs that create images of a 3D scene with lighting, using both real-time OpenGL and GLSL programming, as well as offline raytracing. The focus is on foundations and writing your own programs, rather than learning use of a specific software like Maya or Photoshop.
HarvardX: Fundamentals of Neuroscience
Fundamentals of Neuroscience was a three part course that explores the structure and function of the nervous system -- from the microscopic inner workings of a single nerve cell, to the staggering complexity of the brain, and beyond to the social interactions and societal dynamics that our brains make possible.
MITx: Introduction to Computer Science and Programming Using Python
This course was designed to help people with no prior exposure to computer science or programming learn to think computationally and write programs to tackle useful problems. It covers the notion of computation, the Python programming language, testing and debugging, and informal introduction to algorithmic complexity and data structures.
MITx: 6.002x Circuits and Electronics:
The course introduced engineering in the context of the lumped circuit abstraction. Topics covered included: resistive elements and networks; independent and dependent sources; switches and MOS transistors; digital abstraction; amplifiers; energy storage elements; dynamics of first- and second-order networks; design in the time and frequency domains; and analog and digital circuits and applications.
REFERENCES
Chip Burson
Vanderbilt University
Assoc. Dir. Corp. Research & Development Alliances - Vanderbilt University
*******@******.***
http://www.linkedin.com/pub/chip-burson/9/901/b40
Shawn Seymore
Manager - eNeighborhoods
*********@*****.***
http://www.linkedin.com/pub/shawn-seymore/2/55b/31
Casey Nance
Sr. Manager of Field Test/Beta Programs - Tivo
******@****.***
http://www.linkedin.com/in/caseynance
Satish Ramprasad
Director of Engineering -TracFone Wireless
**********@********.***
ACHIVEMENTS
Disassembled and reassembled 1st computer by age 7
Obtained 1st job building electronic devices by age 15 assembling and soldiering PCB's (Printed Circuit Boards)
The youngest person Gateway Inc. ever hired (age 17 )
Started college at age 17
The Youngest and highest ranking I.T. staff member for eNeighborhoods (age 19 -24)
Opened a computer repair / web & mobile development focused company (BrowardCountyTech) with a 2200 sqft storefront (age 26)
INTERESTS
Aerospace Development
Artificial Intelligence
Automotive Mechanics
Aviation Technology
Biometrics
Cloud Computing
Cluster Computing (Android and otherwise)
Computer Vision (OpenCV for Android)
Data Mining
Data Recovery
EEG (Open Source)
Mobile Security
Mobile Software Development
Mobile Hardware Development
Robotics
Swarm Technology
U.A.V / Drone Development / Hacking / Modification
Web Design / Development
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