Sherese L. Meade

716-***-**** acp881@r.postjobfree.com

*** ********* ******, *******, ** 14204

Professional Profile

Performance-driven and results oriented administrative professional with diversified experience

in customer service, collections, sales, MS Word, Excel and PowerPoint. Proven skills that

require assisting management and the organization achieve its mission.

Education

D’Youville College, Buffalo, NY

B.S., Business Management/Combined

Anticipated Graduation Date: May 2015

Bryant & Stratton College, Buffalo, NY

A.O.S., Medical Administrative Assistant

Completion Date: December 2010

Dean’s List: 3.6/4.0- 2009/2010

Villa Maria College, Buffalo, NY

A.A.S., Business Administration & Computer Information Systems 1996

Administrative support to Dr. Modguil- Dean of Academic Affairs.

Employment History

University at Buffalo/South Campus, Buffalo, NY 2/28/2012-present

Secretary to the Associate Dean of Academic Affairs

Provided administrative support to the Associate Dean of Research.

Maintain Academic Affairs and Lab Simulation Budget Spreadsheets.

Responsible for processing expenditure requests.

Assist in the Coordination of special events.

Overseer of the Associate’s Dean Travel, meeting’s, scheduling, maintaining personal calendar.

Act as liaison between Associate Dean, students and faculty.

Responsible for creating, maintaining and implementing evaluations and polls; scheduling for

faculty, staff and students via Survey Monkey and Doodle.

Responsible for screening Syllabi to ensure compliance.

Superior Staffing (Temporary Assignment) 10/15/2012-12/21/2012

First Niagara Bank, Small Business Department, Buffalo, New York

Administrative Support

Sherese L. Meade

716-***-**** acp881@r.postjobfree.com

402 Jefferson Avenue, Buffalo, NY 14204

Responsible for searching and reviewing various Notes, such as, Revolving Demand, /Revolving

Term/Term Notes, Business Loans and Revolving Line of Credit Agreements.

Responsible for updating HSBC spreadsheets, for commercial loans, Overdraft & Ready Access

and Line of Credit accounts.

Responsible for updating Management Renewal Report daily, for reporting purposes.

Kelly Services (Temporary Assignment)

M & T Bank Mortgage Servicing Department, Buffalo, New York 6/2012-8/2012

Post Closing Specialist

Responsible for screening home equity, retail and broker mortgage loans

for accuracy after closing.

Social Security Administration, Office of Disability Adjudication and Review 7/2010-9/2010

Office Assistant/STEP (Student Temporary Employment Program)

Assisted management and claim technicians with various office duties.

Assisted with closing pending judicial claims.

Responsible for assisting the receptionist with incoming calls and walk-ins.

Assisted with mailroom procedures.

Acting hearing reporter when needed for management and staff.

Towne Gardens Pediatrics 9/2010-12/2010

Office Assistant-Internship

Assisted with registration, scheduling, insurance verification, and referrals, as well as, received

walk-ins at the front office.

Bryant & Stratton College, Buffalo NY 2009-2010

Office Assistant-Work Study Program

Assisted the Dean of Instructions and the Academic Administrative Assistant in various office

duties, responsible for daily administrative duties for faculty and students.

AppleOne Employment Services/Superior Staffing, Buffalo, NY 2007-2008

Administrative Positions (varied)

Fulfilled various temporary administrative assignments, including Office Manager, Mail Clerk, and

Mortgage Processor/Closer.

HSBC, Depew, NY 2004-2007

Mortgage Lending Specialist

Responsible for processing, underwriting, and closing various loans, such as; purchases,

refinances, Co-op’s and CEMAS, in the retail and broker department.

Senior Collector

Responsible for various delinquent credit card accounts, early stage vehicle repossessions.

Sherese L. Meade

716-***-**** acp881@r.postjobfree.com

402 Jefferson Avenue, Buffalo, NY 14204

Processed delinquent foreclosures and charge off accounts.

Assisted the Human Resource Department with recruiting, daily monitoring for entry-level

collectors, sales, and customer service representatives.

Telespectrum/Verizon Communication, Cheektowaga, NY 2001-2004

Quality Assurance Specialist

Responsible for recruiting, hiring, customer service and sales representatives.

Assisted local and upper management with daily and monthly reports.

Responsible for monthly-end reports to corporate headquarters.

Supported the Human Resource Department with weekly evaluations and coaching for assigned

associates.

Monitored various teams as acting supervisor when needed.

Presidential Appeals Specialist 2001

Responsible for daily and monthly reports to upper management and direct supervisor.

Created trouble tickets for appeals and assigned to team members.

Contacted customers within 24 hours with the attempt to resolve issues.

HSBC, Buffalo, NY (formally Marine Midland) 1989-2001

Senior Collector

Responsible for various delinquent accounts ranging from early stage credit card to charge offs,

foreclosures and vehicle repossessions.

Assisted the Human Resource Department in training new hires in the collections, sales, and

customer service department.

Memberships

Bryant&Stratton College, Buffalo, NY

Vice President- Phi Beta Lambda, Future Business Leaders of America 2010

Villa Maria College- H.A.N.D.S. Club, Cheektowaga, NY 1996

Computer Skills

Microsoft Word, Excel, Outlook, PowerPoint, Access, Publisher; Medisoft, E-Medsys; Keyboarding-45

WPM

Certificates

HIPAA (Health Insurance Portability and Accountability Act) 2009

Medical Reimbursement and Billing/Coding 2010

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