Network Operations / IT / Network Administrator
Resume:
Joseph C. Brandenberger
Lawrence, KS 66044
785-***-**** *************.*@*****.***
NETWORK OPERATIONS / IT / DESKTOP TECHNICIAN
QUALIFICATIONS
5+ years Help Desk
* *ears in Telecommunications Operations. Wireless and Hardline – CDMA, LTE, EVDO, ADSL, TDM, FIBER,VLAN, IP, CISCO, NORTEL, MOTOROLA, ERICSSON, LUCENT, SPIRENT Q-Scope, NRM, FMS, CMC
Productive self-starter with a strong work ethic; consistently achieve goals
Proven experience in WAN hardline DSL and Wireless Switch/Core Operations as well as Wireless RF Config/Break Fix.
Proven experience in network/hardware/operating system troubleshooting, PC assembly, system integration, technical support
Ability to face new and unique issues, estimate the issues time to resolve and strive to keep the estimated goal.
PROFESSIONAL EXPERIENCE
Network Administrator II – Kansas Department of Revenue – Contracted by AIC
Jan 20th 2015 – April 10th 2015
Microsoft AD
Hyper-V
Server 2003, 2008, 2012 R2
Windows XP, 2000, 7, 8.1
Server Virtualization
Datacenter server rack maintenance and wiring.
Lotus Notes
Openfire Instant Message Server set up and administration
LDAP
IIS
Router and Migration Analyst – Network Vision LTE – LCC INC – Overland Park, Kansas
April 1st, 2013 – August 3rd, 2014
Sprint Network Vision Samsung LTE Retrofit Project
Responsible for dropping configuration into Cisco 9k IPAs and Cisco ASR 901 and 2941 Cell Site Routers, troubleshooting configuration issues and turning up sites on both TDM circuit and Fiber configurations.
Backhaul Conversion of Cell Site Routers from TDM T1 Multilinks to Fiber VLANS
Utilized and configured circuits in Spirent QScope for fiber testing
Responsible for coordinating migration efforts for daily migration activities.
Created Method of Procedure documents for new engineers and helped train new engineers on TDM circuit config scripting.
Responsible for adding site into Siterra as well as ANA.
Responsible for opening and closing CMC and CSMS tickets
Tech Support Engineer I – Convergenz - Contracted to Ericsson, Overland Park, Kansas, June 2011 – March 31st, 2013
E911 Trunk and Circuit Break/Fix Troubleshooting and Phone Bridge Administration.
Switch and core Break/Fix, virtual Switching on CDMA 1xrtt, 3g data and Ericsson 4g LTE; Nortel DMS-100, Nortel DMS-250, Cisco 10k, BSC, Passport 15k expansion frame, Redback 1200SE, MME, MSCe, CPG, RNC.
Was trained to utilize the NRM database
Trained new contractors
Created Method of Procedure Documents for new contractors
Work very well independently, was often scheduled as the only person in my tier technology lane with limited NTAC on call support.
Performed preventative maintenance and fix agent duties via remote SSH and Telnet.
Was responsible for identifying any issues and getting all applicable personnel involved in fix action.
Worked with Support and NTAC Engineers to provide solutions to dynamic WAN issues and problems
Familiarity with REACT for setting up loop testing
Packet Data MSC switching
Proprietary Service Management tools and multiple ticket tracking applications including TRAMS, NRM, TRS and Remedy.
Exposure to Vision Network elements being implemented and future LTE upgrade of network
Network Augmentation Support Engineer – Test and Turn-Up – CENTURYLINK(Contracted by Modis), New Century, Kansas, 08\31\09 – 7\22\2010
Test and Turn Up of major DSL WAN equipment
WAN Circuit Routing and tracking to confirm physical layout of new equipment and WAN networks being implemented.
Managed database in charge of major transport equipment for new ADSL WAN equipment being turned up
Network Operations Center Analyst II - EMBARQ, New Century, Kansas, 06/02/08 to 08\30\09 - Employed as a contractor with Modis
Provided Tier II WAN support for field technicians and the Service Provisioning Center.
Maintained and troubleshot DSLAMs (Large Scale DSL Multiplexors) and programmed aggregator profiles for DSL Equip
Trained in multiple DSLAM systems; Lucent, Aktino, Calix, AFC
Worked with Support and NTAC Engineers to provide solutions to dynamic WAN issues and problems
Tier II desktop support for field technicians – Microsoft Windows Vista, XP, 2000 and Mac OS X as well as supporting IE6+, Firefox and Safari
Dispatch of Field Technicians when it was applicable
Proprietary Service Management tools
Familiarity with SMS 2003
Network Ops Tech II - SPRINT NEXTEL, Overland Park, Kansas, Oct 2007 – May 25 2008
Wireless Switching Center within the National Network Operations Center
Monitored the Wireless Nortel MTX Switches managing CDMA network
Performed preventative maintenance and fix agent duties via Tier III Helpdesk environment
Was responsible for identifying any issues and getting all applicable personnel involved in fix action.
Worked with Support and NTAC Engineers to provide solutions to dynamic WAN issues and problems
Familiarity with REACT for setting up loop testing
Limited exposure to Packet Data MSC switching
Proprietary Service Management tools and multiple ticket tracking applications
Network Ops Tech II - EMBARQ, New Century, Kansas, May 2007 – Oct 2007 Employed as a contractor with TekSystems
Provided Tier II WAN support for field technicians and the Service Provisioning Center.
Maintained and troubleshot DSLAMs (Large Scale DSL Multiplexors) and programmed aggregator profiles for DSL Equip
Trained in multiple DSLAM systems; Lucent, Aktino, Calix, AFC
Worked with Support and NTAC Engineers to provide solutions to dynamic WAN issues and problems
Tier II desktop support for field technicians – Vista, XP, 2000 and Mac OS X as well as supporting IE6+, Firefox and Safari
Dispatch of Field Technicians when it was applicable
Proprietary Service Management tools and multiple ticket tracking applications
Familiarity with SMS 2003
Contact this candidate