Customer Service Engineer

Mitchell Robertson

**** **** ******* ****** ! Dacula, Georgia 30019 ! Phone: 678-***-**** ! E-Mail: **************@*****.***

Objective

An Opportunity for continued professional growth in a challenging environment where my 25+ years of medical, customer service and

technical abilities will be an asset.

Experience:

C linical Engineer

Piedmont HealthCare, Atlanta GA 2/2012- Present

• Current position is responsible for Multi-Modality (CT, MR, X-RAY) and multi-vendor service, to include but not limited to,GE,

Siemens, Philips service. Responsible for maintenance within five Piedmont hospital locations. Break-fix repair for digital and

analog systems. Position requires strong skills in networking, customer service and training.

F ield Service Engineer 5/2011- 2/2012

Virtual Imaging, {Cannon Medical}, Deerfield Beach, Florida

• Position required installation, maintenance and break-fix repair of multi vendor radiology. Repair of Cannon RadPro

product line, wireless sensors and security systems.

C ustomer S ervice Engineer C T/Imaging FIELD Based 6/2007- 5/2011

Xoran Technologies, Ann Arbor, MI

Position responsible for installation, maintenance, break-fix of “low dose” Cone Beam (CBCT) Computed Tomography

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scanner. Responsible for troubleshooting and repair of digital/analog circuitry, networking and software issue. Customer

training and scheduling service events key components of position.

F ield S ervice Engineer ( Imaging ) 9/2005- 5/2007

Merry X-Ray (SourceOne)

Position required technical ability in multi-vendor radiology repair. Troubleshoot and repair of imaging equipment to

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include GenRad (X-Ray), mammography and CR/DR products. Position required planning and prioritization of

multiple service events and customer coordination.

S e nior Biom edical Technician 1/2003- 9/2005

St. Mary’s Hospital (Jannx Medical ), Athens, GA

Lead technician responsible for all day-to-day ability in multi-vendor radiology repair. Troubleshoot and repair of

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imaging equipment to include (CR, DR and Gen Rad) Radiology, Mammography, Surgery and portable imaging devices.

Other modalities included monitoring systems, telemetry and laboratory.

T echnical Service Posit ions (M isc) – 1989/2003 to Siemens, GE and support of Operation Desert Shield/Storm

Education

Community College Of The Air Force

ASEET Associate of Science in Electronic Engineering Technology

Skills

OEM Trained- Siemens Linear Accelerators

OEM Trained – GE Advantz Rad Systems

OEM Trained – Xoran CBCT Systems

Various other certifications (OEM)

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