Customer Service Manager

CHRISTOPHER FORKINS

**** **** ****, ********* *******, Ohio 44054

440-***-**** (home) 440-***-**** (cell)

acp85w@r.postjobfree.com

Self-motivated individual with extensive experience in customer service. Intuitive thinker committed to improving office organization, efficiency and productivity. Strong communication skills enabling high level collaboration between co-workers and departments in a team-oriented environment. Self-starter with ability to make decisions and resolve problems with minimal supervision, both quickly and effectively.

SKILLS / COMPETENCIES

Customer service satisfaction

Excellent verbal and written communication skills

Purchasing/ Inventory Control/Correspondence & Report Generating

Competent in Sage and MS Office Applications

Certified Tow Motor Operator

Ability to undertake heavy workload and effectively multi-task several complex assignments

Ability to work well with moderate supervision while remaining a team player

CAREER CHRONOLOGY

ROTH CONSTRUCTION CO. - Cleveland, Ohio 2002 - 2014

Insurance Restoration Construction & Cleaning Company

Assistant Controller 2012 - Present

Maintained the accounts payables for the materials and subcontractors used for each project

Reconciled job costs for all jobs in progress as well as time cards for field employees

Production Manager 2002 - 2012

Responsible for scheduling of 21 in-house field employees while coordinating with sub-contractors to complete multiple projects

Purchase materials and maintain warehouse of all materials used for completion of projects

Scheduled daily with homeowners the specific trades needed to complete work

Maintained records for job costs, pre-project, with the use of software programs

Maintain records for job expenditures

Audit time cards for employees

Scheduled emergency temporary board-up services for 24 hour on-call service provided

Maintained the warehouse equipment and materials for the entire company

Tow motor operator for warehouse

UNITED TRANSPORTATION UNION - Lakewood, Ohio 1990-2002

International Railroad Union representing 80,000 members in the United States and Canada

Director of International Supply Department 1999-2002

Supervised Shipping/Receiving and Print Shop departments

Maintained department records and controlled inventory

Oversaw shipping expenditures for entire office

Purchasing agent to outside vendors of printing, resale items and supplies

Reduced department’s staffing needs by 20% through automation and procedural changes

Eliminated department overtime expenses 75% within 14 months

Manager of the International Supply Department 1995-1999

Managed Shipping/Receiving Department and Microfiche Department.

Delegated responsibilities throughout department.

Maintained department records.

Administered phone changes and upgrades through office telecommunication system.

Coordinated the shipping requirements with other department to hold three regional meetings per year throughout the United States and Canada.

Supply Representative 1990-1995

Increased knowledgeable skills for operating all equipment in shipping/receiving and print shop departments (i.e. Pitney Bowes mail machine, collator, Cheshire labeling machine, UPS shipping system, AB Dick folding machine and industrial paper cutter)

Responsible for the repair and maintenance of office equipment and furniture.

ZAREMBA CORPORATION - Lakewood, OH 1986-1990

Privately owned Management Company for retail strip malls, office buildings, apartments and condominiums

Courier 1986-1990

Pickup and delivery of various packages and documents

Drive VIP’s to and from office to airport.

Maintenance Personnel 1986-1990

Perform various mechanical, electrical and plumbing duties

Manned security office in absence of regular Security Guard

Controlled dock operation in office loading dock

NETWORK VIDEO - Cleveland, Ohio 1985-1986

Retail store that sold and rented VCR machines and assorted video tapes

Assistant Manager and Sales Associate 1985-1986

Sold and rented video equipment and tapes

Maintained cash drawer

Evening closing of books and deposits

Uploaded customer records and maintenance of rental equipment

GENERAL NUTRITION CENTERS - Cleveland, Ohio 1982-1985

National vitamin and health food retail chain store

Assistant Manager 1983-1985

Ran cash drawer

Scheduled employees

Sold, ordered and oversaw stocking of shelves and merchandise

Kept daily records and bookkeeping

Sales Associate 1982-1983

Stocked merchandise

Cleansed and maintained store

Sold products

Changed store displays

EDUCATION

St. Edwards High School, Lakewood, Ohio 1978-1981

Diploma - General College Preparatory

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