Customer Service Manager

Richard Mayne

Shop Foreman/Shop Manager - FTI Trucking

Monroe, MI

************@*****.*** - 734-***-****

To obtain a challenging supervisory position where I can utilize and apply my skills, experience, and

knowledge for the benefit of the organization. I hope to bring my sense of integrity and leadership

to the professional environment of an innovative company, leading to its development as well as my

growth.

Authorized to work in the US for any employer

WORK EXPERIENCE

Shop Foreman/Shop Manager

FTI Trucking - Monroe, MI - May 2015 to Present

Supervises repairs and maintenance of all shop projects

• Responds to and resolves issues and requests from customers by utilizing excellent

communication and problem solving skills to ensure their complete satisfaction

• Follows standard policies and procedures to ensure safety requirements are consistently met

• Executes all repair and maintenance in accordance with DOT rules and regulations

• Inform senior management team of activities and confer with them regarding plans, problems, and progress

toward objectives

Shop Foreman/Shop Manager

Navajo Express - Jackson, TN - March 2010 to April 2015

Manage all shop functions including recruiting and hiring new employees, maintaining MSDS

Manuals, issuing purchase orders and repair orders, employee training and growth development, and

supervising Parts department.

• Manage shop operations daily including inventory, payroll, and inspections

• Supervises repairs and maintenance of all shop projects

• Responds to and resolves issues and requests from customers by utilizing excellent

communication and problem solving skills to ensure their complete satisfaction

• Follows standard policies and procedures to ensure safety requirements are consistently met

• Executes all repair and maintenance in accordance with DOT rules and regulations

• Inform senior management team of activities and confer with them regarding plans, problems, and progress

toward objectives

Heavy Duty Shop Mechanic

Kelly Trucking - Golden, CO - July 2009 to March 2010

Executed routine maintenance on the following types of equipment: Kenworth Trucks and

Caterpillar Construction Equipment

• Performed tire replacement and balancing; belt, hose, and fluid inspections; engine rebuilds;

brake systems issues; as well as, preventative and scheduled maintenance

• Followed standard policies and procedures to ensure safety requirements are consistently met

• Informed senior management team of activities and confer with them regarding plans, problems, and progress

toward objectives

Industrial Truck Mechanic/Lead Road Mechanic

Gallo Equipment Rentals - Redford, MI - October 2007 to February 2009

Repair and maintenance for electric, diesel, and gasoline industrial trucks while utilizing

knowledge of electrical, power transmissions, brake systems, and other automotive systems

• Installation of new ignition systems, front wheel alignment, replacement of transmissions,

batteries including changing or recharging, tires, and numerous other components.

• Completion of gas and diesel engine overhauls

• Fabrication of special lifting and towing attachments, hydraulic systems, shields, and other

devices

Industrial Truck Mechanic

NES Rentals - Detroit, MI - August 2000 to August 2007

Repair and maintenance for electric, diesel, and gasoline industrial trucks while utilizing

knowledge of electrical, power transmissions, brake systems, and other automotive systems

• Installation of new ignition systems, front wheel alignment, replacement of transmissions,

batteries including changing or recharging, tires, and numerous other components.

• Completion of gas and diesel engine overhauls

• Fabrication of special lifting and towing attachments, hydraulic systems, shields, and other

devices

ADDITIONAL INFORMATION

KEY SKILLS/TRAINING

• Hyster and Yale Forklift

• Genie Manlift and Scissor Lift

• Bobcat

• Skyjack Boom and Scissor Lift

• Broaderson and Grove Cranes

• Microsoft Excel, Microsoft Office, and Explorer

• Organization, critical thinking and decision-making, customer service, and leadership

• Department of Transportation (DOT) rules and regulations

Contact this candidate