Nicole Monroe

***** *. ****** **., ******* IL ***43

Home: 773-***-**** Cell: 773-***-****

Summary

Driven and self-motivated Senior Teller who provides well rounded customer service, adept at problem solving, great sales ability, with extensive cash handling experience and excellent leadership skills.

Highlights

Excellent communication skills ● Exceptional multi-tasker

Excellent time management skills ● Sales expertise

Excels in team leadership ● Risk management evaluation background

Excellent work ethic ● Inventory management background

Accomplishments

Consistently achieved a 100% teller balancing average.

Balanced daily cash drawers and vaults totaling an average of $100,000.

Increased annual revenue by creating effective strategies to expand existing customer service

Awarded employee of the month twice

Awarded for facility opening the most accounts in one month

Awarded for stopping fraudulent transactions

Awarded for excellent problem solving and management skills

Experience

Senior Teller/ Personal Banker

February 2008 to Current

Seaway Bank and Trust Company ̶ Chicago, IL

Managed opening and closing times for the main branch

Balanced daily cash deposits and bank vault inventory with a zero error rate

Assists with scheduling staff

Trained employees on cash drawer operation

Adhered to Seaway Bank security and audit procedures

Researched and resolved teller and customer issues on personal savings, checking and lines of credit accounts

Supplied tellers with coin and currency as needed

Reconcile monthly inventory and reports

Maintained confidentiality of bank records and client information

Makes judgment calls and approves transactions

Open and close accounts

Process wire transfers, internal transfers and stop payments

Process CDs and IRAs

Order checks and ATM/ Debit Cards

Cross sell products and services

Universal Teller

June 2005 to February 2008

Seaway Bank and Trust Company ̶ Chicago, IL

Processed customer deposits, withdrawals, cash checks, sell travelers checks, saving bonds, and official items. As well as process loan, safe deposit box, and trust payments

Maintain and balance a cash drawer daily

Commercial Teller

February 1998 to June 2005

Seaway Bank and Trust Company ̶ Chicago, IL

Processed a large volume of business customers and armored car service deposits, filled currency and change orders, bought and sold currency from other tellers, with the use of currency counters and coin machines.

Processed personal deposits, withdrawals, and cashed checks

Maintained and balance a cash drawer daily

Brinks Teller

September 1995 to February 1998

Seaway Bank and Trust Company ̶ Chicago, IL

Processed business customer deposits that used armored car service

Maintained and balance a cash drawer daily

Education

Pharmacy, 2014

Career Step, LLC-Online Education and Training Solutions_Provo,Utah.U.S.A.

Pharmacy Technician Program

Pharmacy, 2004

Chicago State University ̶ Chicago, IL, U.S.A.

Pharmacy Technician Certificate

Pharmacy Technician License

Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law

High School Diploma: Business Administration, 1996

Percy L. Julian ̶ Chicago, IL, U.S.A.

Member of The National Honors Society

3.6 GPA

Graduated Magna Cum Laude

References available upon request

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