Customer Service Sales Staff
Resume:
MARIA DARLYN NARRA PALAGAM
*********@*****.***
*** ****** ****** ***. ******** Caloocan City
Metro Manila, Philippines
Cell #: 093********
OBJECTIVE: To work hard with full determination and dedication to achieve organizational as well as personal goals.
EDUCATIONAL ATTAINMENT
Master of Science in Information Technology
Polytechnic University of the Phils., March 2014 – April 2015
Commonwealth Campus Quezon City
Bachelor of Science in Information Technology
AMA University, 2011-2013
Maximina St., Villa Arca Subd., Project 8, Quezon City
Diploma in Networking & Telecommunication Technology
AMA Computer Learning Center (Caloocan Branch), 2008-2011
Edsa Caloocan City
B.S in Physical Therapy
Manila Central University (undergraduate)
Edsa Caloocan City
Caloocan High School
1996-2000
10th Ave. Caloocan City
AREAS OF EXPERTISE
Basic Hardware and Software Troubleshooting;
Hardware and Software Installation;
Cisco Networking 1 – 4;
Basic knowledge in HTML (Hypertext Mark-up Language);
Basic knowledge in CSS (Cascading Style Sheets);
Basic knowledge in Oracle Database;
Adobe Photoshop;
MS OFFICE 2010 & 2013; and
Microsoft Outlook, Windows 7 & 8
Basic knowledge in Linux
AWARDS/CERTIFICATES
Deans Lister 3rd Trimester (S.Y. 2012-2013)
COMPUTER HARDWARE SERVICING (TESDA)
CISCO Certifications
CCNA 1: Introduction to Networking and Network Basics
CCNA 2: Switched Networks
CCNA 3: Routing Protocols
CCNA 4: Exploration WAN Technologies
PERSONAL SKILLS
Hardworking;
Attention to detail;
Customer service skill;
Problem Solving skill; and
Multi-tasking skill
WORK EXPERIENCE
CuroTeknika- Chikka Phils.
IT Service Desk Associate- January 30, 2015- Present
Duties
Monitoring the Company’s Services and Infrastructure through an automated system
Single point of Contact from Third-Party clients and Internal Clients.
Acknowledge requests and escalate to the appropriate Support Team
Send reminder email of untaken Tickets to support team.
Making follow ups for major priorities tickets.
Metropolitan Manila Development Authority (MMDA)
Computer Technician/Service Desk – November 9, 2014 - January 30, 2015.
Duties:
Providing technical support over the phone and on-site to all IT users.
Handling incoming incidents via the phone / walk-in promptly and effectively.
Diagnosing and resolving a wide range of technical issues over the phone/ walk-in.
Take ownership of a call and seeing it through to closure.
Responsible for allocating work to co- IT staff.
Monitoring and Logging of IT related issues and concerns.
Updating support documentation.
Answering & responding to all inquiries & requests within agreed time scales.
Keeping customers/end-users updated as to progress.
Provide troubleshooting and configuration support for client desktop and networking environment.
ANNA PASHMINA
Dynamics Personnel Assistance Management
Sales Staff/Cashier- December 2007 – June 2008
Duties:
Greeting customers who enter the shop
Be involved in stock control and management.
Assisting shoppers to find the goods and products they are looking for.
Being responsible for processing cash and card payments.
Stocking shelves with merchandise.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor.
Keeping up to date with special promotions and putting up displays.
PENSHOPPE / OXYGEN
Paramount Resources Agency
Sales Staff/ Cashier- September 2006 – April 2007
Duties:
Greeting customers who enter the shop.
Be involved in stock control and management.
Assisting shoppers to find the goods and products they are looking for.
Being responsible for processing cash and card payments.
Stocking shelves with merchandise.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor.
SEMINARS / TRAININGS ATTENDED
February 28, 2015
1st National Congress on Action Research in Education
March 22, 2015
Excellence of Open and Distance Learning Towards Global Competitiveness For 2015 ASEAN Integration
December 10,2014
iGovPhil Project Year-Ender Activity
June 18, 2014
Product Awareness Seminar (showcased technology innovation on Desktop, Server Systems & other IT solutions
May 28, 2014
Technology Update Presentation of latest Printers & Projectors of Epson Philippines
November 28, 2013
Phpay Adoption (Online Payment System for Government Agencies) DOST-ICT
January 09, 2013- April 30, 2013
On-the- Job Training
Philippine Atmospheric, Geophysical and Astronomical Services Administration
(PAGASA)
November 25, 2009 –March 18, 2010
On-the- Job Training
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY
Tondo Branch
PERSONAL INFORMATION
Date of Birth : December 12, 1983
Sex : Female
Civil Status : Single
REFERENCES
Dir. Elsie I. Encarnacion
Director IV, Metropolitan Manila Development Authority (MMDA)-SWMO
02-881-85-88
Ms. Amy Gabayan
System Analyst
Metropolitan Manila Development Authority (MMDA)
02-881-85-88 loc. 275
Prof. Demeke Gebresenbet Bayyou
Asst. Professor, AMA University
********@*****.***
Prof. Allan A. Burgos
Dean, College of Computer Studies
AMA University
Ms. Karen B. Boco
System Analyst
Metropolitan Manila Development Authority (MMDA)
Contact this candidate