Business Analyst

Andrew F. Campagna

**** * ******** ******, *****, FL 33611 813-***-****

Email – ***************@*****.***

CURRENT OBJECTIVE:

Contract Position Leveraging Extensive IT Experience, Team Leadership, Sales and Customer Relationship Building Skills

• •

Leading Edge Enterprise Wide Systems Technologies Key Account Relationship Management

• •

30+ Year Healthcare IT Background Technical Writing & Professional Service SOW Creation

• •

Kronos SME for Workforce Analytics Undergraduate and Graduate Teaching

• •

Executive Level Presentations/Negotiations Published Author

PROFESSIONAL EXPERIENCE – INFORMATION TECHNOLOGY

Customer Relationship Manager/Sr. Software Solutions Consultant, Kronos, Incorporated: 10/04 – 1/15 (retired)

• Built and maintained strong senior management level relationships at top Kronos hospital accounts nationwide

• W orked with Kronos Product Sales to ensure an integrated professional services plan mapping to specific customer

needs and budget

• Consistently attained $3M- $4.5M in annual professional services bookings during 10+ years at Kronos

• Named SME for Workforce Analytics software configuration options and Professional Services approaches

• Recognized with multiple Kronos “Spirit of Excellence” and “Customer Relationship” related awards

Senior Information Management Business Technologist, Computer Associates International, Inc.: 6/97 – 9/04

• Prime responsibility for supporting Information Management Sales Team for Florida & Caribbean

• Drove business by mapping CA’s Information Management solution sets to customer’s business intelligence requirements

• Designed a CA technology-based hospital revenue cycle improvement and key financial performance indicator

dashboard unveiled at 2004 CA World customer conference

Regional Sales Director, Keystone Medical Systems, Inc. Lemoyne, PA: 1/91 – 5/97

• Senior Business Development Executive with P&L responsibility for $3M regional sales office

• Achieved or surpassed revenue goals for 11 consecutive quarters averaging 114% of quota

• Orchestrated successful turn-around of sales operations throughout Western Pennsylvania by increasing regional

customer base by 150% within one year

• Led start-up of new Maryland branch office.

• Established Keystone’s presence in the Baltimore-Washington metro market.

o Assisted with purchase of local competitor’s customer base. Successfully transitioned 300+ of those customers

to Keystone Medical software, protecting $2M+ annual software maintenance revenue

General Manager, Automated Professional Services, Blue Cross & Blue Shield of Missouri: 3/87- 12/90

• Operations and P&L responsibility IS department responsible for capturing electronic claims from greater St. Louis

area hospitals and physician offices

• Delivered $3.75M increase in sales revenue through installation of 150+ new electronic claim submission systems

• Captured a $3.3 million reduction in administrative costs through 400% increase in electronic claim receipts

• Structured and negotiated hardware maintenance, software licensing and other customer and supplier agreements

to improve product delivery, enhance market development and accelerate revenue growth

Sales Manager, Automated Business Systems, St Louis 1983 – 1987

• Managed VAR relationship with Burroughs and Digital Equipment Corporation

• Responsible for sale and implementation of DEC hardware and Medisys software to St Louis metro area

physician market.

2

TEACHING AND OTHER PROFESSIONAL EXPERIENCE

• Instructor, Romance Language Department, Dartmouth College 1968 – 1970

o Director, Dartmouth Foreign Language Program, Bourges, France 1969 - 1970

• Director, French Language Component of Peace Corps Training Programs Summer, 1968 & 1970

• Assistant Professor, Department of French and Italian, University of Maryland, 1976 – 1981

o Director, French Department Summer Programs 1976 – 1981

o Published well received intermediate level French conversation text, Points de vue, 1981

• GED Tutor, Metropolitan Ministries, Tampa Florida 2013 - 2014

EDUCATION

B. A. Dartmouth College, Hanover, NH: 1966

M. A. University of Rochester, Rochester, NY: 1967

Ph.D. Washington University, St Louis, Mo: 1975

REFERENCES

Matthew Curran, Director, Business Development, Kronos Incorporated – 724-***-****

John Short, Practice Director, East Region Healthcare Service Delivery, Kronos, Incorporated – 781-***-****

Robert Amelio, Director, Central Region Healthcare Sales, Kronos, Incorporated – 724-***-****

Pam Marion, National VP/General Manager, Innovative Business Solutions Group, SAP – 610-***-****

Contact this candidate