Customer Service Manager

BRIA STEPHENS

*** ****** **. ********, ** 864-***-**** **************@*****.***

PROFESSIONAL SUMMARY/OBJECTIVE

I am an energetic, goal-oriented leader who is hard-working and resourceful when it comes to tailoring a program for an individual’s need. I am driven and provide excellent customer service. I am proficient in Microsoft Office products on MacBook’s as well as other computers. I am looking for an entry-level position with a office to pursue my receptionist abilities.

EDUCATION

Certificate, National Certified Personal Trainer

Greenville Technical College

May 2014

Major: Personal Training

Related course work: Weight Training theory and application, Structural Kinesiology, Nutrition for fitness training and Cardiovascular & Flexibility training

Internships

Jan-April 2014

Performance QSA-QSA stands for quickness, speed and agility which is what we focus on when training the clients. My duties include getting the clients warmed up and assisting if they need help with anything. I also shadowed San Francisco 49er wide receiver, Marcus Lattimore, along with 2 players from the Canadian Football league.

Greenville Technical College Personal Trainer Program-I was assigned 3 clients for a 12-week period. I designed each of them a workout program targeted for the specific goals they wanted to achieve. Each client met and then exceeded their own expectations. They each lost pounds, inches and one noted that they have lowered their blood pressure.

SKILLS & ABILITIES

Management

Offered assistant manager after a few months of part-time work

Earned monthly bonuses as assistant manager from QT for scoring 100% on every monthly evaluation for my store

Put in weekly supply orders for QT

Answer phone calls

Schedule appointments

Take payments from members

Sales

Increased sales by 5% in just 4 weeks at Lids.

Leadership

Served as student body president my senior year in high school and freshmen year in middle school, and was class president for grades 8-11.

Served as Junior Leadership representative for Woodruff High School for the Spartanburg Area Chamber of Commerce my junior year.

EXPERIENCE

Supervisor June 2014 to Nov 2014

Planet Fitness, Gastonia, NC

Worked the front desk

Answered phone calls

Handled the balances paid by the members

Data Entry, entered and scanned all the documents into the computer

Cleaned all the equipment daily

Clerk/Assistant Manager

Quik Trip, Greenville, SC

Aug 2012 to Present

Operate a cash register

Provide excellent customer service

Clean the inside and outside of the store, including around the pumps, emptying trash cans and sweeping the parking lot

Run the QT food service center by making pizzas and pretzels to keep the display counter stocked and make orders as customers place them

Assistant Manager

Lids, Spartanburg, SC

Nov 2013 to Jan 2014

Operated a cash register

Opened and closed the store

Supervised 4 people

Made bank deposits

Increased sales by 5%

ABA Therapist

Hope Reach, Woodruff, SC

May 2011 to March 2015

Provided assistance to children with autism, by helping them to interact properly with other people

Registered Behavior Technician (RBT)

Certified Applied Behavior Analysis (ABA) Therapist

Customer Service Representative March 2015 to present

Dish Network, Bluefield VA

Answer inbound phone calls

Provide excellent customer service

Received excellent ratings at Dish

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