Network Operation
Resume:
John W Kim
New Market, MD 21774
Contact: 410-***-**** E-mail:*******@*****.***
Objective To obtain a challenging management level position in a technical environment where my over 16 years of training in engineering, communications/computers, project management and leadership can be fully utilized.
Certification and Clearances
Network + (Pursuing Linux, CISSP and Security+)
Cisco Certified Entry Networking Technician (CCENT)
DOD Secret clearance (Expired on Sept, 2013)
Skills
Network: Routing, DNS, IP Sub netting, Protocol (BGP, OSPF, RIP and EIGRP)
Security: NAT Configuration
Network Systems:
Routers, Unix, and Cisco networking equipment 6500/3750/3650/3550/3400ME/2950LRE
switches and ASR9000/7604/7206/2600/2500 routers, Adtran.
Proxy Server, Redback, ATM, Frame Relay, T1, DS3, OC3, DSL, VoIP,
Ascend Max, HP Open View, Netcool, EM7, WUG, Negios, MPLS, Wireshark
Computer System:
Red Hat Linux, FreeBSD, Microsoft Servers, UNIX (Sun OS, Solaris),Mac OS X,
MS Office, Windows, CVS, Microsoft Exchange/Outlook, TCP/IP, Telnet,
SSH, FTP, IE, Adobe Acrobat, VPN
Satellite System: Satellite Communications and Control Systems, VSAT, BUC, LNB
VoIP System: BroadSoft, Ipifony, Adtran, Cisco SF300 switch, Cisco SPA,
Cisco IP Phones, Polycom Phones
Work Experience
Network Engineer, Allied Telecom
Washington D.C (August 2011-Present)
Provide Tier II and some Tier III data and VoIP support to Allied Customers.
Perform Domain Name Service (DNS) Add/Change/Delete requests. Perform DNS trouble shooting tasks.
Surveillance, fault management and event notification of the network infrastructure. To include the coordination and/or escalations of network issues to the appropriate engineering /operations teams.
Use network management, monitoring and trouble isolation tools to gather information and interpret in order to successfully identify, understand and resolve network problems and improve network performance.
record types A, MX, CNAME, PTR, validating IN-ADDR.ARPA domain records.
Perform VLAN configuration in support of Add/Change/Delete requests
Effectively communicate technical information to non-technical audiences.
Utilize trouble shooting skills to identify customer issues quickly.
Perform related duties as assigned.
Comtech Mobile Datacom Corporation
Network Operation Center Manager/ Unix/Linux Administrator
U.S ARMY FBCB2 Blue Force Tracking (BFT) program, Aberdeen, MD
(August 2009-August 2011)
Customer’s primary contact person for all operational matters
Support all war fighters from all around the worlds 24x7 (especially Iraq & Afghanistan)
System management and administration support for Linux based software
Provides production network and systems monitoring and management (Based on Satellite network, VSAT)
Performs moderately complex fault management and configuration tasks in support of customers and customer supporting systems
Supervises on-site Systems Administrators and day-to-day operational activities of the NOC
Documents operational processes and procedures and generates daily, weekly, and monthly reports.
Administers business processes, maintains cross-functional working relationships, and identifies opportunities for improvement
Customer’s escalation point for operational and management issues on a 24x7 basis
Ensure the team is fully trained and competent in addressing the customer’s needs
Manage the schedule and evaluate job performance of NOC staffs
Provide opportunities and challenges to staff for continuous learning and manage the operations
Operating.
Manage and coordinate projects as assigned.
Network System Engineer, Comtech Mobile Data Corp
Germantown, MD (May 2006-August 2009)
Develop/Maintain systems architecture for proprietary and satellite segments of the Comtech Network
Create/maintain systems architecture documentation (configurations, diagrams, etc.)
Collaborate with Network Engineering and Systems Administrator Groups on architecting, managing the IP and server segments of the Comtech Network
Assist with troubleshooting of advanced systems/network issues
Perform detailed analysis of available system data to determine system performance, utilization, and capacity
Develop projections/requirements for future capacity/capability. Participate in strategic planning for capacity/capability improvements.
Consult and advise customers as they build application systems based on Comtech technology.
Create design specifications for supporting systems to manage and monitor system performance.
Develop/maintain advanced understanding of Comtech network components and systems architecture concepts.
Develop basic to advanced understanding of customer systems using Comtech technology.
Troubleshoot systems and components as needed.
Perform independent verification and validation testing on system components as released from Development Engineering team. Participate with those engineers in development/approval of component and system test plans and methodologies.
Develop/maintain general policies, practices, and procedures related to satellite transceiver provisioning.
Train/mentor other Comtech employees on system architecture/functionality and management/troubleshooting
Supervisor of Network Operation Center, Comtech Mobile Data Corp
Germantown, MD (May 2001-May 2006)
Responsible for daily network operation in Domestic and Overseas. Monitor and Maintain the Satellite based on Customers Network operations.
Technical team building, skills assessment, mentoring, and day-to day team management.
Ensure Operations staffing is effectively being managed, including supervision, motivating, scheduling, development, evaluation, and disciplinary actions.
Perform system troubleshooting/monitoring based on procedures. (Satellite, Transceivers….)
Update and develop new operations procedures and schedules.
Perform, monitor and test system backups as scheduled
Assist Customer Service to respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
ADSL Controller, Genuity (Formerly GTE Internetworking)
Columbia, MD (April 2000- May 2001)
Perform remote monitoring of ADSL, routing and troubleshooting other network Equipment and data communication including fault isolation, equipment fault and circuit outages detection, effective restoration of network services.
Troubleshooting both ATM and Frame Relay network isolation failed assembles connections, and other components of network hardware including Cisco routers, Redback (SMS-1000), ATM switches, Terminal server, Cat switches.
Update trouble tickets using Remedy Action Request System; Communicate with NOC counterparts at customer and Telco facilities to update outage status, direct actions of POP technicians, and facilitate equipment restore using fields service.
Participate in term-oriented tracking and prioritization of ticket handling, including inter-shift pass down; participate in mentor-based on the job training program.
DSL Support Engineer, UUNET
Arlington, VA 22031 (Nov 99 - April 2000)
Provide effective first and second level end user support to clients.
Responsibilities include Monitoring and troubleshooting Customers DSL connection and our backbone.
Communicate with Customers and Vendors to troubleshooting on DSLAM, ATM interface, switches and Frame relay network and checking and configure customers pvc, ip settings on Cisco, Flowpoint, Netopia routers and Reback.
Mostly Working with UNIX environment.
IT Specialist Systems Mgmt. Integration (IBM Global
Services) Lucent Technologies, Silver Spring, MD
(May 98 - Nov 99)
Provide effective second and third level end user support to clients
Responsibilities include troubleshooting network server related problems (Win NT 4.0), users' workstation OS (Win NT Workstation, Win 95, DOS); ensuing system integrity and security. General system administrations include adding/deleting users' accounts, installing/troubleshooting network printers, and troubleshooting software including MS Office 97.
Education
CCNA Boot Camp (09/2012)
Georgetown University Certificate Programs (01/04 – 7/04)
CCNA program
Computer Learning Center, Laurel, MD (10/97 - 4/98)
CET 3.8 GPA, Excellent attendance
Technical Education Center, Rockville, MD (5/97 - 10/97)
Montgomery College, Rockville, MD (88 - 90)
Wheaton High School, Wheaton, MD (86 - 89)
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