Administrative Assistant Customer Service
Resume:
TINA M. ERICKSON
Cleveland (Old Brooklyn) Ohio 44109
************@*********.*** or *************@*****.***
CAREER SUMMARY
Seasoned Professional in Human Resources /Administrative Environments. An organized to a fault, take charge individual who thrives for perfection. Exceptional communication and interpersonal skills and maintains confidentiality at all times.
THE METROHEALTH SYSTEM - Cleveland, Ohio April, 2007 - November, 2014
Employee Services HR Coordinator – Benefits Department – PROMOTION
Administration of Employee Health Benefit Programs – including medical and deferred compensation program utilizing Lawson (HRIS)
Assisted in yearly Benefits Open Enrollment
Assisted in the New Hire Bi-Weekly Orientation Program – including delivering the benefits portion of orientation and accepting I-9’s for new employees
Coordinator of “MetroHealthy” (Employee Wellness) – including developing the MetroHealthy Logo, opening an Employee Kiosk, developing an employee portal to track wellness completion, design and implementation of wellness fairs, initiation of Weight Watchers at work program and walking program, supported the yearly flu vaccine initiative and managing Metrocize (Employee Gym)
Managed Years of Service Recognition Program – including upgrading and initiating new service award program, coordinating quarterly breakfasts and yearly recognition dinner with Executive Staff
Managed MetroHealth Logo Item and Venue Ticket Store – updating Sharepoint site with offers, selecting and ordering items for resale, vendor negotiation, daily deposits, monthly sales and reports as well as quarterly close out sales
Employee Services Association Facilitator – 20 person committee that held a monthly “fun” event for MetroHealth Employees – ie: Honey Hut Ice Cream Event, MH Has talent show, yearly company- wide Christmas Party, etc.
MetroHealth Monthly Nights Out Event Coordinator– Affordable monthly outing for employees – such as Cavs & Browns Games, Playhouse Square, Dave and Busters – written up in Inside Business for this initiative and helped MH win North coast 99 with this effort
HR Teambuilding Coordinator – Developed quarterly offsite HR Teambuilding events
Managed Employee Perks programs – cell phone discounts, car rentals etc.
Managed Vendor Hallway Sales
Department Purchasing, Catering, birthday celebrations & potlucks, calendar and room scheduling coordinator with facilities management on repairs and IT for installations and new setups
Supported Benefits Manager with documents, spreadsheets, Employee Services budget, expenses, travel and other assignments as requested
Served on Mystery Shopper Committee, 175 Year Birthday Committee and Outstanding Employees recognition Committee
Wrote policy and procedures
THE METROHEALTH SYSTEM - Cleveland, Ohio June, 2003 – April, 2007
Administrative Assistant/Secretary - HR - Education & Training
Managed Front Desk
Billing and Purchasing
Department Payroll/Timekeeper using Kronos
Managed HR Manager Calendar and Expense Report
Travel Coordination thru travel agency
ONA (Continuing Education) committee Coordinator
Registration – Registered Participants for Continuing Education Classes & College Courses
Managed Weatherhead School of Management Program
Proctored, graded & reported out on position testing
Created documents and spreadsheets
Assisted in coordinating and Scheduling Nursing Clinicals on floors with various schools
Updated Educational Brochures and Manuals as well as created a monthly calendar of all training programs for Departmental use
Managed Entire MetroHealth Tuition Assistance Program – including initiating policy change for Technical courses and Books
Filing and Archieving
Scheduled Rooms & sent out confirmation for rooms under the Education and Training Umbrella for all of MetroHealth – introduced a new software program for room scheduling which is now used system wide
Trained and Supervised Clerical Intern
RATLIFF, TAYLOR & LEKAN – Administrator (part time) January, 2003 – June, 2003
This position was a part time position to help a former LTV Steel co-worker as I sought full time work
Responsible for Assisting Outplaced Executives and Supporting Company Staff
Maintained 6 counselors/recruiters/partners calendars
Typed resumes
Managed front desk
Post resumes to Websites
STAY AT HOME MOM December, 2000 – January, 2003
LTV STEEL -TECHNICAL TRAINING CTR. – Independence, OH September, 1994 – December, 2000
Sr. Administrative Assistant (Office Manager) - Promotion
Managed 12 Technical Training Instructors – Including recruiting contractual instructors, orientation, scheduling instructors to match course curriculum, tracked and approved payroll, vacation, absenteeism, sick days, and discipline
Held weekly instructor/staff meeting – Developed agenda, took minutes, distributed for review and acted on an issues
Initiation of all Technical Training - Responsible for knowing when to initiate training, sending out training offering, booking training room and arranged for equipment and lunches for participants
Maintained Training Database (HRMS) – Entered participants grades and generated reports for review
Maintained Mechanical and Electrical Coordinators Calendars
Purchasing and Travel agent for department
Assisted in Coordination of Employee Development Programs (non-technical)
Purchasing agent, back up receptionist, party and bereavement coordinator
Maintained policy and procedural handbook and wrote a purchasing manual used organization wide
Assisted creating down time plans for employees and trained instructors on computer programs at this time
Developed a Summer Math Workshop, coordinated a Plant Wide Scaffolding Training Program and scheduled all Cleveland Works employees upon implementation of SAP training
LTV STEEL -TECHNICAL TRAINING CTR. - Independence. OH June, 1992 – September, 1994
Receptionist - Administrative Assistant
Managed front desk including multi-line phone system and walk ins
Submitted payroll for contractual instructors
Assisted in setting up and arranging training rooms & coordinated and ordered catering
Creation of Graduation Certificates for Technical and Non-Technical Training
Filing, faxing, mail and creating documents and spreadsheets
Maintained and ordered office supplies
Software Abilities Include: Word, Excel, Access, Powerpoint, Scheduler Plus, Lawson, SAP, Internet, Intranet, Groupwise (MetroHealths Outlook), Lotus Notes (for E-Mail), HRMS, HRIS, Outlook, Kronos, Sharepoint, POS Software
EDUCATION
DIPLOMA - Independence High School
Various Employee Development Courses held at LTV Steel
TeamStepps, Customer Service Series Classes & ELE Training held at MetroHealth as well as Yearly Education Day Requirements
Salary is open and negotiable at this time as objective is to find an organization in which I can grow my career
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