Management Customer Service
Resume:
SAKETH SURESH
*******@*******.***
*** *** ******, *******, ** 29631
OBJECTIVE
Analytical and highly creative engineer actively seeking a fall internship
MISSION AND VISION
To continuously learn and improvise on requisite skills, thereby serving humanity through an organization that nurtures quality.
I envision giving back to the nature, nation and the society in the future.
TECHNOLOGY SKILL SET
SAS JAVA Springs Framework Web Services AJAX Oracle
Minitab Adobe Flex Struts HTML & CSS JQUERY MySQL
Maple C & C++ Hibernate MATLAB Microsoft office suite PostgreSQL
AREAS OF EXPERTISE
Supply Chain Management Just in Time (JIT) and Kanban Statistical Quality/Process Control
Factory Dynamics Inventory Management (EOQ, Base stock etc Material Requirement Planning (MRP)
5S and Factorial designs Web Technologies and Core programming Project and Operations Management
EDUCATION
Masters of Science in Industrial Engineering May 2016
Clemson University, Clemson, SC GPA: 3.30/4.00
Related Coursework:
Operations research, Modeling systems under risk and Human factors engineering.
Manufacturing systems planning & design, Application of probability models, Statistics and Foundations in quality.
Bachelor of Technology in Electrical and Electronics Engineering May 2012
SASTRA University, India GPA: 3.45/4.00
Related Coursework:
Power Systems, Conservation of Energy, Advanced Control Systems, Management Information System, Quality Management.
Undergraduate Project – Adaptive Power Regulator: December 2011 – April 2012
OHM Energy Management Systems (Switch gear Manufacturing Industry)
Improved the throughput rate and reduced the cycle time to optimize the WIP (Work in process) of the line of Switch gears at
m/s Ohm Energy Management Systems (A Switch gear manufacturing Industry in India).
The throughput rate was improved by 10 percent with a substantial increase in the WIP by also balancing with an optimal
finished goods inventory.
Devised a solution (working model) to optimize power usage by Load Management after a detailed study at the factory unit.
Improvised the quality of the finished goods by providing an automated tool which efficiently stopped production once a
defective part was encountered to maintain almost zero defective parts in the end items.
PROFESSIONAL EXPERIENCE
August 2012 – April 2014
Assistant System Engineer [Project Lead]
Tata Consultancy Services, Chennai, India
Tata Consultancy services is an 11.57 billion $ IT organization which operates in 44 countries.
Supported and provided enhancements to the Loyalty Services Program of American Airlines -Offshore.
Provided optimum solutions for application issues.
Performed internal and external quality audits to ensure total quality management.
Fixed defects within the deadline and maintained various project management activities.
Quality control and assurance to maintain almost zero defective deliveries.
Supported the applications with defect free deliveries in JAVA platform.
Effective resource utilization.
Performed productive project management activities through an integrated project management system.
Significant Achievements:
Received highest appreciation from customer for completing the project ahead of schedule (Customer Complaints Dashboard
for American Airlines) .It improved the customer service and customer satisfaction scores.
Developed a cost-effective project management tool which streamlined work procedures and processes.
The integrated project management tool reduced overall costs by 5 %.
May 2010 – June 2010
Product Development Intern
NComputing Inc., Chennai, India
NComputing is the fastest growing desktop virtualization company in the world, with more than 70,000 customers and 20 million daily
users in 140 countries.
Optimized costs of transport by providing ideas of wide spread DCs which generated profits to improvise quality products.
Implemented Just-in-time (JIT) strategy to optimize the throughput and lower warehouse costs by 20% .
Conducted a National level customer survey for technical enhancements of their desktop virtualization range of products.
Based on a detailed study from the survey, provided innovative ideas to enhance their product’s performance and market.
Designed a unique supply chain for their distribution of products in the Indian regions by providing lean techniques to cut off
unnecessary costs and improvise productivity and profits.
Redesigned floor layout, achieving 12% improvement in overall productivity while reducing workforce requirements by 3%.
MEMEBERSHIPS AND ASSOCIATIONS
Member of Institute of Industrial Engineers (IIE)
Actively participated and volunteered for IIE Mid-Atlantic conference held at Clemson University.
Member of Alpha Phi Mu, Industrial Engineers Honor society.
Six Sigma Certification on going
Non-academic Accomplishments
Won 1st prize for implementing graphics in C++ for a Computer Science Project in my 12th grade.
Organized cultural and music events during my Undergraduate program.
Languages Proficient: English, French and Tamil.
Hobbies: Singing Carnatic Music, Cricket, Movies, Books
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