Customer Service High School

Amy Williams

*** *** ****** *******, ** *****

407-***-**** Email:***********@*****.***

Highlights of Qualifications

Strong customer service environment

Sound knowledge of state regulations and FDCPA

Exceptional knowledge of collection procedures and policies

Immense ability to interpret information effectively Ability to resolve all customer related issues

Ability to work as a team as well as independently

Familiarity with account service procedures, fair debt collection practices, loan collection policies and procedures.

Professional Experience: 10 years

Accounting Temp- Flagler Construction-Collection Coordinator

2014- 2015 Orlando, FL

Collection Coordinator-Responsible for processing credit cards for invoice payments, obtained and mailed/emailed copies of invoices. Worked both inbound and outbound collection calls, updated tax certificates in system. called /emailed on accounts 30-120 days for payment, created new accounts per location request. Filed, scanned and faxed any requested information to sales rep or location managers. Adjusted charges /write off charges. Reviewed disputed charges with location managers for payment.

Randstad- Express Scripts Temp Agent- Billing, Posting. And Collections

2014 - 2014 Orlando, Florida

Accounting Assistant-Responsible for collections for billed claims from payers high volume of posting money to accounts with proper adjustments. Unlocked JP Morgan lock boxes, reconciled checks.

Medical Biller- billed all Secondary Claims/ trouble shooted denied claims electronically, phone contact and email correspondence. Worked daily spread sheets for collections, bad debt and daily tracker sheets.

Insight Credit Union, Orlando, FL

2010 - 2014 Orlando Florida

Collection Specialist-Responsible for Administered and documented customer account maintenance requests. Monitored all inbound and outbound calls for Credit Union

Managed all delinquent accounts for payment options for credit cards and Auto loans.

Maintained documents for all account activities through appropriate logging. Filed gap claims on repossession and processed total loss claims Ensured achievement of all collection departmental objectives. Accounts receivables and payables.

Assisted in attorney invoices and balanced the daily gls for the board members and month end reports

Coordinated with members to resolve all delinquent issues,,made payment arrangements on delinquent credit cards and auto loans, performed mail room duties for all collectors

NCO Financials Norcross GA

2007 - 2010 Saint Cloud Florida

Collection Specialist-Responsible Customer service with both patient and insurance companies

Coordinated with patients and informed about any delinquencies in account.

Analyzed patient issues and recommended appropriate resolution.

Monitored patient requests and assisted in financial forms as per Hospital regulations.

Trouble shoot all private and commercial insurance claims and collected co-pays, and deductibles.

Worked denials, and appealed claims for payment. Traveled out of state and in state to other locations to train new employees.

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Education

Oak Ridge High School 1990 Orlando Florida High School Diploma

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