Customer Service Accounting

Nana Appiah

*** ****** ** #*** *****, NY ***** 347-***-**** / **********@*****.***

PROFESSIONAL SUMMARY:

Customer focused Accounting Professional with pursuing a Master’s degree in Accounting and Finance. Equipped, through hands-on

experience, with technical accounting skills and a practical understanding of how to apply accounting and business knowledge.

Accuracy and precision in all tasks results in increased efficiency and successful problem resolution. An enthusiastic and motivated

individual who is committed to a career in the accounting field

EXPERIENCE

Seventh day Adventist Church Bronx, NY

Accounting 02/11 – Present

Prepare weekly cash report, cash transfer requests, reconcile cash accounts and route checks for signature for church elders

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Reconcile and post bimonthly electronic payroll

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Make on-time payments to merchants & vendors

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Analyze account balances. Perform account reconciliation as directed

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Assist with monthly, quarterly and year-end close

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Wells Fargo Bank Westchester, NY

Personal Banker 06/12 – 10/14

• Processed all new account transactions (10-15 customers total)

• Assisted customers in their selection of various accounts and financial services

• Cross-sell the Bank's products and services

• Opened, maintained and closed of all account types

• Performed branch clerical duties

• Assisted and advised customers in accessing bank’s products and services, counsels customers in selection of most

appropriate service or procedure to meet their needs. Processed all documentation to maintain accurate files and records

• Promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new

services

Food Emporium Westchester, NY

Assistant Manager 12/99 – 10/07

Managed Store Operation / Managed 33 staff members to the Store.

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Managed Store Operation / Opened and closed cash registers, count each register cash sales, make sales deposit and report dai ly

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sales to District manager.

Managed Store Operation / Monitored and reviewed meat, produce, dairy, bakery, and seafood on a daily basis.

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EDUCATION

Investment Banking Institute New York, NY

Intensive 4-week financial modeling and valuation training program April 2015

Performed company valuations utilizing (i) comparable public company analysis, (ii) precedent transactions analysis and (iii)

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discounted cash flow (DCF) analysis

Built fully-integrated financial statements projection model, LBO model, accretion/dilution merger models, including ability to

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run operational and capital structure sensitivities within models and data tables for sensitivity analysis

Keller Graduate School of Management New York, NY

2014

Accounting & Finance, Master of Business Administration

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Empire State College Saratoga Springs, NY

Bachelor of Science 2011

Business Management and Economics, Concentration: Accounting

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ADDITIONAL

Accounting and Financial Accounting Skills: Managed full cycle bookkeeping, Reconciled bank statements and the books,

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Ensured compliance with national budgetary reporting requirements under both GAAP and IFRS standards, Studied the

convergence of GAAP and IFRS and the subsequent impacts on business, Participated in the coordination of financial planning

and budget management functions

Computer Skills: Proficient in complete suite of Microsoft Office [Word/Excel/PowerPoint]. Experience with QuickBooks

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Pro, and Sage for accounting, data analysis, projections evaluation, financial planning, reports, procedure manuals, and

presentations

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