Customer Service High School

Mioko Armstrong-Catching

Customer Service Expert

St. Louis, MO

***.*******@*****.*** - 314-***-****

Secure a rewarding career in a customer oriented field that will render extensive opportunities to maximize

my consumer relations experience and staff leadership skills, as well as, opportunities to cultivate strong

successful business relationships while gaining more customer service experience.

CORE STRENGTHS

• Commendable Leadership Skills

• High Customer Service Standards

• Active Listening Skills

• Strong Problem Solving Ability

• Adaptive Team Player

• Customer Service Expert

• Strong Communication Skills

• Exceptional Multi-Tasker

• Knowledge of Extensive Housekeeping Duties

• Over One Year Experience In Call Center Setting

• Proficiency In Bank Deposits and Accurate Cash Handling

• Strong knowledge of Store Operations and Closing Procedures

• Exceptional Telephone Etiquette

• Effective Retail Management Experience

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service & Problem Resolution Rep II

CONVERGYS - St. Louis, MO - September 2013 to June 2014

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Assist customers with basic phone, internet, and cable technical troubleshooting via telephone.

• Maintain broad knowledge of client products and services.

• Effectively transfer misdirected customer requests to the appropriate party.

• Use decision-support tools to respond to common customer work/service order inquiries and requests

• Adequately discuss in extreme detail all billing concerns

• Efficiently make necessary adjustments to customer billing information to insure the best packages and

pricing for customer needs

Assistant Manager

BODY CENTRAL - Saint Joseph, MO - April 2012 to August 2013

Greeted customers and ascertained customer's needs.

• Trained and served as a peer coach for new sales associates.

• Examined merchandise to verify that it was correctly priced and displayed.

• Assigned employees to specific duties to best meet the needs of the store.

• Reorder inventory when it dropped below predetermined levels.

• Generated repeat business through exceptional customer service.

• Conducted store inventories once per quarter.

• Followed merchandising guidelines to present visually appealing displays.

• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly

manner.

• Completed all point of sale opening and closing procedures, including counting all contents of cash register

and making bank deposits.

• Stocked and replenished merchandise according to store merchandising layouts.

• Overseeing sales associated on designated shifts.

Inbound Customer Service Advocate

USA800 - Saint Joseph, MO - January 2011 to September 2011

Listen attentively to customer needs and concerns; demonstrate empathy.

• Build rapport with customers by greeting them in a courteous, friendly, and professional manner using

procedures learned during new-hire training.

• Document all calls with regards to participant inquires accurately using Call Tracking System

• Promote good listening skills

• Provide quality customer service on every call

• Assisting customers in ordering various retail merchandise, such as, clothing, shoes, hats etc.

Crew Member/Cashier

WENDY'S RESTAURANTS - St. Louis, MO - January 2009 to September 2011

Maintained high standards of customer service during high volume, fast-paced operations

• Pleasantly and courteously interacted with customers.

• Promptly and empathetically handled guest concerns and complaints

• Process payment for customer food orders.

• Handled currency and credit card transactions quickly and accurately.

• Prepare quality products while maintaining proper food safety practices, proportion control and presentation

within service goal times.

• Repair fountain drinks and desert items.

• Cross trained and coordinated scheduling with team members to ensure seamless service.

• Consistently provide friendly guest service and heartfelt hospitality

Housekeeper

SUPERIOR HOUSEKEEPING - St. Louis, MO - May 2007 to August 2010

Kitchen maintenance, including but not limited to, dusting all appliances (inside and out); dishwashing; cleaning

countertops; wiping cabinets; cleaning outside of rage hoods; sinks cleaned and disinfected; floors vacuumed

and mopped, and all kitchen furniture cleaned

• Living room and family room cleaning. Dusting of furniture and knick knacks; vacuuming of furniture and

floors (edge-cleaned); moving of furniture to vacuum underneath; stairs vacuumed; swiffering or sweeping of

floors and hard surfaces (under furniture if accessible); hand dusting of end tables and furniture.

• Bedroom cleaning. Dusting or wiping off picture frames, knick knacks and other ornaments; cobwebs

removed; baseboards cleaned; doors and doors frames cleaned; mini blinds dusted; lampshades dusted;

closet floors vacuumed; louvered doors dusted; ceiling fans cleaned; making and changing bedspreads;

washing all linens as required.

• Bathrooms cleaned and sanitized. Toilets, sinks, tile walls, showers, shower doors, bathtubs and vanities

cleaned and disinfected; mirrors cleaned; chrome shined and disinfected; floors wash and disinfected.

• In all rooms cleaned, trash was emptied; personal items and bedroom furniture drawers not opened unless

specified;

EDUCATION

B.B.A in Business Management & Accounting

Missouri Western State University - Saint Joseph, MO

2010 to 2016

HIGH SCHOOL DIPLOMA

University City High School - University City, MO

2010

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