Genevieve Gonnigan

SUMMARY

Customer focused and team oriented Human Capital Management professional with 15+ years’ experience in Human Resource operations, HRIS administration and reporting and HCM client support. Highly skilled in womb to tomb employee information management and end user application support. Subject matter expert for B2B Social Media engagement.

CORE COMPETENCIES

HCM and Employee Information Management: Benefits, Payroll, Performance -15 yrs.

HRIS End User Product Support, Software UAT and Documentation -10 yrs.

Social Media for Customer Engagement and Professional Brand Management - 3 yrs.

Business Environments: Enterprise Software, Healthcare, Non Profit, Professional Services

Technical Proficiencies: ADP WFN, INFINIUM HCM, MEDITECH HRIS, MS OFFICE, PEOPLESOFT, SHAREPOINT, SMARTBEN, SOCIAL MEDIA

EDUCATION

Moraine Valley Community College Palos Hills, IL

A.A.S Human Resource Management - In Progress (May 2016)

G.P.A. 4.0

PROFESSIONAL EXPERIENCE

ADP, LLC – Elk Grove Village, IL 01/15 – Present

HRIS CLIENT SUPPORT SPECIALIST

Provided Stellar Software Product Support for ADP Workforce Now (WFN 2.0 and 8.0) Human Resources, Benefits, Recruitment and Performance Management Modules

Performed Client Data Imports and Ad Hoc Reports including Excel Data Manipulation

Client Consultation on System Set Up Requirements including ACA Compliance

Consistently Exceeded Service Level Agreements for Calls Per Hour and Call Resolution

Infor Global Solutions – Chicago, IL 11/04 – 05/14

Social Care Manager 6/12-5/14

Spearheaded Pilot Program for Web Chat Implementation on Support Portal which led to full implementation of Web Chat as a New Support Channel and decreased support response rates by 70%

Developed Social Media Customer Support Program for Support and Maintenance Business Units including Employee Training Curriculum to Increase Employee and Customer Engagement on Social Channels

Created Social Media/Social Care Training Program for Support and Maintenance Managers and Established Internal SLA’s and Metrics related to Xtreme Support Social Influence, Reach and Sentiment, and Response Rates

Collaborated with Business Development Unit on Generating Leads for Customer Maintenance Renewal Opportunities totaling $1M USD

Sr. Product Support Consultant 11/05-6/12

Provided World Class Customer Service and Resolved End User Software Application Issues for Infinium HCM (Payroll, HR and Benefits Processing), SHCM and Talent Management Software

Supported PSO Consultants with On Site HCM Software Implementations including Set Up of Security, HR and Benefits System Controls, Payroll Tax Tables

Assisted Development with Product Enhancement Reviews; User Acceptance Testing; QA of Patches and New Releases; and End User Software Documentation

Presented HCM Software Best Practice Sessions and HCM Product Demonstrations at Corporate and Product User Conferences

HRIS Analyst 11/04-11/05

Streamlined and Administered New Hire Onboarding, Termination and Employee Information Management Processes utilizing Infinium HCM, ADP Payroll and SmartBen Benefits Administration

HR Representative on HCM Projects and Primary Point of Contact for Finance, Payroll and Compensation Managers to Audit and Reconcile Salary and Budget Data

Womb-to-Tomb Employee Information Management including New Employee Onboarding, HR Transactions and Benefits Administration

Ad Hoc Reporting Querying HRIS Employee Data for Auditing and Executive Reports

Weiss Memorial Hospital – Chicago, IL 9/03 – 12/04

HR Assistant

Womb-to-Tomb Employee Information Management including Job Applicant Testing and Screening, New Employee Onboarding, HR Transactions and Performance Management, Educational Assistance/Tuition Reimbursements, and Benefits Administration

Primary Point of Contact for all Incoming Calls to HR Department for Questions Regarding Benefits, PTO, Benefits, Company Policy and Procedures, and Employee Relations

Ad Hoc Reporting Querying Employee Data for Managers and Directors

Special Projects including HIPAA 200 Compliance Training, I-9 Auditing, Corporate Compliance Training, Benefits/Wellness Fair, On-Site College Courses

Implex – Chicago, IL 7/02 -9/03

Site Supervisor

Managed Team of Ten Internal Customer Service Agents Handling Inbound and Outbound Package Delivery

Created and Implemented Performance Review System for Area Sites

Maintained Weekly Staff Scheduling and Payroll

Fulfillment of Contract/Temporary Assignments within Office Site

Michael Reese Hospital – Chicago, IL 2/00-7/02

Chicago, IL

HRIS Analyst

Womb to Tomb Employee Information Management including Scheduling Job Applicant Interviews, Pre-Employment Screening, New Hire Onboarding, Payroll and Benefits Processing, Verifications of Employment and Layoff/Terminations

Digitized Employee Onboarding, Payroll and HR Documentation and Reporting Processes

Primary Point of Contact for all Incoming Calls to HR Department for Questions Regarding Benefits, PTO, Benefits, Company Policy and Procedures, and Employee Relations

Regulatory and Ad-Hoc Reporting, HIPAA and OSHA Compliance Training, Corporate Compliance Training, and Open Enrollment Benefits Fair

AON Corporation – Chicago, IL 8/1999 - 2/2000

HRIS Analyst

New Hire Onboarding, Benefits Administration and Payroll Processing for 800 Multi State Employees utilizing PeopleSoft 7.0

Primary Point of Contact for field HR Managers in Documenting and Resolving Employee Relations Issues and for Benefit Vendors Regarding Employee Enrollment/Terminations

Special Project Member on PeopleSoft Implementation and Data Conversion/Reconciliation

ORGANIZATIONS AND HONORS

Phi Theta Kappa Honor Society

Moraine Valley Community College

Healing Hands Healing Hearts, Inc.

Board Member – Social Media Manager

Whitney M. Young High School Legacy Choir

Board Member – Secretary

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