Customer Service Office
Resume:
Maria Hochman
**********@*****.***
[TITLE OF JOB APPLYING FOR]
Excellent organizational, communication, and computer skills with proven ability to identify and capitalize on opportunities to improve customer relationships.
Employment History
Title, Internet Creations 2000 LLC 2013 – 2014
Managed phones, office activities and keeping the office supplies and kitchen stocked.
Accomplishments:
Answering phones and provided information to callers.
Directed customers to the correct office personnel.
Called delinquent customers and logged the information on their account page.
Stocked and kept the office and kitchen in order.
Received, sorted and directed mail.
Generated and organized travel plans for remote employees.
Organized and directed office move to new building.
Planned and organized company social events.
Contacted caterers and kept within budget.
Title, NTS 2006 – 2012
Managed phones, office activities and performed customer service.
Accomplishments:
Answered telephones and provided information to callers.
Screened, signed in and directed customers.
Prepared purchase orders and maintained logs.
Updated health safety posters and ensure adherence.
Received, sorted and directed mail.
Maintained filing systems and kept them current.
Ensured security and confidentially of correspondence.
Monitored, maintained and ordered office supplies.
Handled customer inquiries and complaints.
Managed domestic and international shipping.
Extensive customer service.
Organized office events.
Title, Lakewood Township Rental Assistance Program 2004 – 2006
Managed re-certification applicants and their cases.
Accomplishments:
Interviewed applicants for re-certification of rental assistance.
Ensured required information was available for timely re-certification.
Completing cases in a timely manner.
Worked with landlords, IRS, employers, and financial institutions.
Recalculated figures according to rent increases, family size, wages and other pertinent information.
Researched information on the internet pertaining to stocks, bonds and other financial information as it applies to each applicant.
Responsible for 10 cases per month each lasting 3 months.
Title, George Reality 2002 – 2003
Managed all office activities, information transfers and accounts payable.
Accomplishments:
Placing ads in local newspapers, making sure they were updated when ads ran out.
Communicating with Asbury Park Press, Tri-Town News, various real estate magazines meeting deadlines when needed.
Accounts payable: ensuring all bills were paid on time.
Heavy phone work and knowledge of real estate information: ie, MLS Computer, entering new listings into computer, back on market deals, DFT of properties, closings, under contract deals.
Communicating with prospective buyers and sellers of properties, as well as with other real estate agents.
Knowledge of selling agent and listing agent commissions, brokers fees.
Prepared files for closing, ie, commission letters and receipts sent to lawyers, timely information changes sent to MLS.
General knowledge of all office equipment.
Professional phone skills and working with the public.
Data Entry Clerk/Receptionist, Fast Forward, Inc., 1999 - 2001
Managed
Accomplishments:
Entering all purchase and repair orders.
Managed “Help Wanted” ads within budget.
Entered all daily fuel usage.
Ensuring drivers’ receipts were accurate and complete.
Managed month end, quarter end, and year end reports on all fuel, purchase orders, repair orders, and all out of state fuel purchases.
Maintained drivers’ files: commercial driver’s licenses, Department of Transportation medical information and drug screens.
Worked with vendors to verify amount of all invoices, purchase order numbers and the contents delivered.
Proficient in Microsoft Excel.
Creating new grids when needed, including all work done, amount of work done, hours spent, and any other expenses that were incurred. These grids had to balance at the end of each month and had to match the dollar amount of each purchase order or repair order for that particular month.
Kept company files organized.
Kept registrations on administrative vehicles up to date.
Maintained files for administrative vehicles.
Core Competencies
Customer Relations
Organization
Microsoft Office
Communication
Office Efficiency
Clerical
Bookkeeping
Analytical
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