Sales Management

JAMES HOELLERMAN

* ********** ****, ********, ** 11786

Home: 631-***-**** Cell: 631-***-****

Email: ***********@*****.*** Website: http://jameshoellerman.resumeconnect.com

SENIOR PROFESSIONAL

SUPPLY CHAIN & PRODUCTION MANAGEMENT MANUFACTURING SALES OPERATIONS

EXECUTIVE SUMMARY

Innovative thought leader and goal oriented Senior Business Professional who offers over 25 years of experience in successfully propelling quality manufacturing and warehouse programs and initiatives that spur operational growth and profitability. Distinguished leader in the creation of processes that achieve exceptional product quality, on-time delivery and productivity gains. Exceptional communicator and key influencer with a proven track record of success in global organizations. Experienced user of SAP, Oracle, BaaN, Netsuite, MacPAC, and AS400.

CORE COMPETENCIES

Strategic Planning & Demand Management

Forecast Management and Modeling

Supply Chain and Production Management

Inventory Management

Cost Reduction & Inventory Control

Materials Management

Financial Analysis and Modeling

Process Reengineering & Lean Manufacturing

Vendor Management and Sourcing

Contract Negotiations

RECENT EMPLOYMENT EXPERIENCE

Total Defense, Inc., Hauppauge, NY 2012 – Current

A global leader in malware detection and anti-crimeware solutions with over 50,000 businesses and over four million consumers worldwide. Total Defense was formerly known as CA Technologies.

Director, Sales Operations

Manage all aspects of sales operations including strategic account planning, production management, forecasting, demand planning and analysis, budgeting, reporting, business system set-up and integration.

Manage all aspects of material management, planning, directing and coordinating the process of buying and shipping materials, product set-up and services. Reduced warehouse inventory by 60%, saving $480k by reworking existing inventory and streamlining processes.

Conduct current and future forecasting analysis incorporating business intelligence and trending projections and exceptions working in collaboration with Sales, Product Management and Product Manufacturing and Distribution operations.

Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.

Establish and utilize best practices (statistical models and software tools) in creating forecasts and respective inventory targets with the ability to make adjustments to forecasts based on changes in demand and market trends.

Prepare, report, and communicate forecast and inventory measurements to management (forecast accuracy, inventory plan vs. targets).

Support the sales' team in scouting & development of new business opportunities to drive revenue and product expansion, establish and maintain frequent communication with all key retailers.

Collaborate closely with retail executives to develop individualized business account plans and forecasts including what-if planning and inventory projections.

JAMES HOELLERMAN PAGE TWO

Recent Employment Experience (Continued)

Dovedale Sales Corporation, Islandia, NY 2010- Current

Dovedale Sales Corp is a leading property management company based on Long Island.

Business Operations Manager

Manage all aspects of sales, marketing, vendor management, inventory control, cost and business analysis and reporting for two privately held golf country clubs. Work closely with executive leadership to strategize on revenue growth and new market expansion.

CA, Islandia, NY 2004- 2009

$4.27B leading global IT management software that unifies and simplifies complex IT environments in a secure way across the enterprise for greater business results with over 13,750 employees worldwide

Director of Sales Operations

12 Direct Reports, $5M Annual Budget

High profile Director with full autonomy over worldwide Sales Operations for three different sales functional business units, which included business system integration, process reengineering, analysis and reporting for Business Units. Managed all aspects of forecasting, demand management, budgeting, and planning. Collaborated with cross functional leaders to ensure day-to-day priorities remained aligned with overall company strategies.

Analyzed business segments and developed short and long-term strategies including recommending markets and vendor candidates we should enter into a partnership agreement. This included contract negotiations and establishing inventory requirements based on market trends.

Managed key elements of software manufacturing and production for vendors, including sales projections and forecasting by product/accounts. Established guidelines for inventory planning and control.

Conferred with management on demand planning and forecasting assumptions, analysis and decisions.

Utilized a collaborative and consensus approach by working with Sales, Marketing and Finance to obtain and ensure that current and accurate information was used for demand forecasts. Reconciled variances and refined forecast model to reflect updated assumptions.

Drove cross-functional collaboration to influence the demand of the supply chain and prioritized demand for order fulfillment based on business objectives and customer segmentation.

Directed sales resources to establish, execute and maintain strategic account plans for each assigned client to drive profitable sales, revenue and customer satisfaction.

Led business project to transfer indirect sales business to direct business model, which simplified the sales process, increased efficiency and productivity gains, this included conducting a complete financial and business analysis to ensure value add and cost reduction was obtained.

GREIF, INC. Lithonia, GA 2001-2004

$3.77B leading manufacturer of paperboard containers, wood fibre steel and plastic drums and containers, and paper bags plastic containers; with 9,600 employees

Operations and Materials Manager

5 Direct Reports, $12M Annual Budget

Essential Manager charged with executing various activities that included all aspects of operations, forecasting, demand planning, purchasing, scheduling, inventory control and customer satisfaction. Handled project management, training, process improvement and lean methods, vendor relationships, contract negotiations, sourcing, budgeting, purchasing, shipping and receiving.

Managed the organizations investment in finished goods and raw material inventory. Launched directives process improvements that boosted on-time shipment delivery performance by 50%.

JAMES HOELLERMAN PAGE THREE

Recent Employment Experience (Continued)

Developed and measured key performance indictors to track and evaluate forecasts made, to assist in assessing the effectiveness of the demand planning and forecasting function, and to work towards continuous improvement.

Forecasted the demand for products and/or services in terms of dollars and product mix to drive supply chain activities for a particular future period of time.

Reviewed and assessed risk to supply and demand variability and identify opportunities to manage and mitigate risk.

Guided Supplier Relationship Management cost saving activities that led to decrease in operating expenditures by $36m in FY2003.

Managed inventory levels and data to prevent over-supply or shortages that could cause lost sales.

Propelled campaign that diminished monthly material variances from $140k to $8k in FY2003 and $12.5k in FY2004.

Vital contributor to organization obtaining IS 9001/2000 certification and adherence to Six Sigma methods.

TRACO, Cranberry, PA 1979-2001

$150M organization specializing in vertically integrated, state-of-the-art window and door products; with three manufacturing plants across the United States

Finishing Operations Manager

52 Direct Reports, $10M Annual Budget

Senior Manager recruited to control daily activities for packaging/shipping, anodizing and electrostatic paint line. Superintend advancement of contracts covering broad range of service requirements and conditions in addition to rendering oversight over commercial aspects of supply relationships to verify efficient and effective source of supply.

Devised Supplier Relationship Management with existing vendors to build joint capabilities and improve joint processes, effectively managing risks, and reducing internal costs of supplier management.

Monitored and maintained all finishing systems routinely with required analysis and subsequent additions.

Implemented standard operating procedures and process specifications/capabilities to devise world-class manufacturing programs.

Architected advancement of color change system that produced a cost savings of $150K annually.

Delivered detailed and extensive scheme to control scrap metal rework and excess paint inventory that yielded cost savings of $100K annually.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Electronics, A.W. Beattie Technical School, Pittsburgh, PA

Butler County Community College, Butler, PA

Completed, Leadership class of 2000 and various other on the job Management Certification Courses

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