Customer Service Representative

Latrice Hawthorne

Administrative/Customer Service/Education

Katy, TX

*****************@*****.*** - 251-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Owner/Tax Preparer

Davis and Associates - Mobile, AL - January 2010 to April 2015

Prepare or assist in preparing simple to complex tax returns for individuals

• Review financial records such as income statements and documentation of expenditures to determine forms

needed to prepare tax returns.

• Manage the office

• Assist clients on the best way file taxes.

• Handle client complaints

• Payroll

Purchasing/HR Assistant/ Quality Control Administrative

Davis and Associates - Theodore, AL - March 2012 to January 2014

Handled and maintained that the contract administration procedures are efficiently followed in a

systematic manner

• Assisted the senior managers in implementing the product services for capital and constructional

purposes

• Managed Excel to keep track of inventory and invoices with the vendors

• Calibrations are kept up with through an Excel spreadsheets

• Maintained the contract procedures, and manage the formation, implementation, and administration of the

contract

• Communicated with various kinds of vendors, technical resources, and customers for product

resale and purchases

• Computed, recorded, proof read data, records and reports

• Documented control of tanks, inventory, data input, communicating with employees with processing tanks

• Supervised employees on different company procedures

• Utilized the JD Edwards (SAP/ERP) system for daily functions that include; purchasing orders,

inventory, deliveries, shipment and price changes

Customer Service Representative

West Asset Management - Mobile, AL - August 2005 to October 2011

Handled customer inquiries, complaints, billing questions, payment extension/service requests

• Calmed escalated callers, repaired trust located resources for problem resolution and designed

best-option solutions

• Interfaced daily with internal partners in accounting, field services, new business, operations and consumer

affairs divisions

Customer Service/Sales Consultant

West Asset Management - Mobile, AL - February 2008 to June 2009

Accepted incoming calls from customers, responded to inquiries, resolved problems and corrected errors

• Assisted customers with deciding what types of products or services would best suit their needs

• Interacted with customers to provide information in response to inquiries about products or services

• Resolved customer concerns in accordance to guidelines established by policies

• Assisted customers in completing purchases and transactions

EDUCATION

Master of Arts in Education

Ashford University - Clinton, IA

Bachelor of Science in Criminal Justice

Faulkner University - Mobile, AL

Ben C. Rain High School

ADDITIONAL INFORMATION

SKILLS

• Possess outstanding skills in verbal communication and interpersonal abilities

• Experienced in working on different platforms

• Windows XP, Windows Vista

• Experience with different kinds of product vendors, and the ability to handle the shipments of

the products

• Well experienced in looking after the financial procedures, purchasing methods, product

distribution

• Knowledgeable and competent in different Microsoft packages like MS-Access, MS-Excel and

other MS-Office software packages

Contact this candidate