Medical Assistant Customer Service
Resume:
Erendira Roman, RMA
Houston, TX 77084
*****.****@*****.***
Objective
I am a professional minded individual seeking an allied health position in which I can fully utilize
my training and experience to promote excellent healthcare along with professional growth skills
to develop, motivate, lead and encourage employee productivity.
Summary of Qualifications
Experience in performing patient assessment and vital signs in a fast paced medical office
Experience in performing various clinical laboratory procedures (phlebotomy procedures,
injections, urinalysis, drug screening)
Experience in patient rooming and assisting physician with various clinical examinations
Experience with complex databases and software applications associated with record
keeping and account management
Experience in computerized data entry using various software applications
Experience in patient referral, insurance verification, and insurance claim preparation
Extensive experience with internal and external customer service relations, management,
and customer sales
Bilingual, fluent in Spanish
Experience
The Methodist Hospital,
(Employee Health Clinic)
Office Coordinator 06/2013- Current
Assist in Medical Assistant duties if required
Gathers and reports monthly and annual data for fiscal, statistical and planning
purposes. Develops and implements revenue enhancement strategies for existing
practices.
Indexes and files correspondence, records and reports. Orders supplies and
equipment.
Assists supervisor with special projects, including grand rounds and other CME
activities. Books conference rooms, gets posters made, collects evaluations, and
communicates with various departments. Coordinates speaking engagements for
the medical director and/or clinic manager in the hospital.
Informs the supervisor of operational problems. Determines action necessary in
supervisor’s absence and handles matters not requiring executive disposition.
Handles variety of matters involving contact with various staff, directors, managers,
board members, medical committees, The Office of Workers Compensation, and the
public.
Responsible for ensuring data is entered and maintained in the clinic databases
(OHM, MARS, File Control, etc.) and ensuring accuracy of staff data entry
Coordinates and supervises the daily operation of the EHC to include the following
for both physician, and any associated physician extenders (i.e. physician assistants,
fellows, or nurse practioners, etc.)
Manages all business operations and clinic activity for outside agencies affiliated with
TMH.
Maintains strict confidentiality of patients, employees and hospital information at all
times.
Resolves most questions and problems, and refers only the most complex issues to
higher levels.
Manage all complaints.
Responsible for the hiring, training, development and evaluation of the work force
assigned to the clinic in partnership with Clinic Operations Manager.
Directs, assigns, coordinates and reviews the staff within the clinic.
Responsible for promoting a customer service orientation throughout the clinic.
Follows all safety rules while on the job. Reports accidents promptly and corrects
minor safety hazards.
Demonstrates the components of the ICARE values statement.
Demonstrates SERVICE PRIDE standards.
Follows all safety rules while on the job.
Annual competency management.
Patient and employee satisfaction
Oversight and management of clinic appointment schedule to include screening of
new hires, visitors and volunteers.
The Methodist Hospital,
(Transplant Center)
Pre-Renal Clinical Assistant/Coordinator Assistant 11/16/2011- 11/07/2012
Facilitates and coordinates all aspects of the transplant referral, evaluation, and
waiting period of transplantation
Interacts with all members of multi-disciplinary transplant team to ensure
coordination of care for the transplant patient
Maintains and submits data for hospital-based statistics in order to ensure availability
of accurate statistics
Provides Patient and community education in the areas of transplant and organ
donation in both English and Spanish
Prepares for clinic. Includes obtaining results, updating flow sheets as necessary
Assists with preparation of necessary paperwork for patient presentation to
committee. Inputs data to database. Prepares letters to referring physicians
regarding committee results. Prepares records for insurance companies for financial
clearance
Scheduling of diagnostic testing
Returning phone calls
Assist in Medical Assistant duties
The Methodist Hospital,
(Employee Health Clinic) Houston, TX 08/29/2011-11/15/2011
Medical Assistant/ Seasonal Flu Medical Assistant
Interviews patients, measures vital signs (i.e., pulse rate, temperature, blood pressure,
weight, and height), and records information on patients’ charts
Administered Flu Vaccinations
Reports observations, conditions and problems of patients to the provider
Administered TB skin tests, immunizations, post-offer physical screenings, Urine Drug
Screen Collection, finger-stick for glucose/cholesterol screening, other waived laboratory
testing as needed
Prepares treatment rooms for examination of patients. Assists with maintaining
equipment, cleaning and supplies
Dr. Benajamin Interiano Houston, TX 10/2009-10/2010
Medical Assistant
Checked vital signs
Administered injections
Operated EKGs
Pulmonary Function test
Allergy Testing
Urinalysis
Pharmacy Phone Calls
Vaccine Clinic, Houston, TX 4 /200 9 - 10/2009
Medical Assistant
Filing
Answering phones calls
Operated QuickBooks
Insurance Verification
Administration of Vaccines
11/2007 – 11/2008
Kidney Treatment Centers- Dr. Rupert Patel
Referral Coordinator/ Front Desk
Verified insurance
Vital signs
Patient Referral
Pre-Authorization
Education
Remington College, Houston, TX
Medical Assisting Diploma, April, 2009
Remington College, Houston, TX
LMRT Certification/EKG Technologist, December, 2011
Certifications/ Awards
AMT Registered Medical Assistant
CPR / BLS (Basic Life Services), HIPAA, OSHA
Perfect Attendance
President’ List (Outstanding Academic Performance)
EKG Technologist
Limited Scope Radiology Technician
Software Knowledge
Microsoft Office
Medisoft
Quickbooks
HIS
PHS/ HPF
MethOD
NextGen
MARS
Microsoft Excel
OHM
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