Customer Service Sales
Resume:
SUMMARY
Extremely talented and sharp professional with 15 years of dedicated work experience in Sales & Marketing and Administrative duties. Highly skilled in determining clients’ needs and responding appropriately. Able to stimulate enthusiasm while providing relevant information.
Energetic and entrepreneurial sales and customer service professional with significant experience in managing client relationships, and selling products.
Coordinate receptions and conferences, building relationships with companies and responding to consumer complaints and identifying resolutions
Exceptional organizational, communication and leadership skills
Proven ability in customer service, project management, cold calling, gaining referrals, and networking
Effective interpersonal and written communication skills
CAREER ACCOMPLISHMENTS
In sales, consistently achieved gross revenue goals each year through identifying up sell opportunities, growing customer base, and building relationships with my customers. Because of my problem solving skills in working assiduously with employees, management promoted me because of my skills. I annually surpassed my production goals, and received awards for my performance.
EXPERIENCE
Sales Representative
Combined – Baltimore, Maryland 06//2014 - Present
Makes 25 calls to prospective clients and scheduled 5 appointments daily
Develops and implements strategic client plans focusing on client needs
Develops, prepares, and conducts client presentations
Develops and maintains strong working relationship with sales managers, and internal functions to facilitate high quality service support
Pohanka Volkswagen
Sales Consultant, CRM Certified 10/2013 – 03/2014
Responsible for Scheduling appointments with prospective customers
Interview customer and analyze needs and wants
Record business accounts in data base computer system
Follow up with customers for repeat business by email and phone
Greeting and welcome customers and input profile information in computer system
Prospecting, includes referral, cold calls and walks-ins
Caribbean Assurance Brokers Limited, Kingston Jamaica
Account Executive 04/2009 – 06/2012
Work strategically with producers, carriers and third party administrators to provide the best insurance options for clients
Prepare/ present client renewals, explain rate changes, utilization, and market trends
Exhibit extreme attention to detail to provide accurate benefit analysis.
Review, submit and follow-up on client enrollments
Educate and provide guidance to clients on additional services provided by our company
Provide professional, unparalleled customer service
Sagicor Life of Jamaica Limited/Blue Cross of Jamaica, Kingston Jamaica
Sales Representative 09/2003 – 08/2009
Work strategically with producers, carriers and third party administrators to provide the best insurance options for clients
Prepare/ present client renewals, explain rate changes, utilization, and market trends
Exhibit extreme attention to detail to provide accurate benefit analysis.
Review, submit and follow-up on client enrollments
Educate and provide guidance to clients on additional services provided by our company
Provide professional, unparalleled customer service
Georgetown University Hotel & Conference Center, Washington DC
Catering Coordinator 01/1999 – 01/2003
Coordinated numerous meetings and events from 10 to several hundred people for University staff and external clients
Worked closely with sales, accounting, audio visual, banquet operations departments to ensure the event’s successful outcome.
Maintained and updated account, booking and contact information into computer system
Analyzed business needs of customers and referred catering orders and audio visual requirements to respective departments
Prepared banquet event order to gather guest information, determine proper set up and specific guest needs, buffet action stations.
The Hecht Company/Macys, Inc. Washington DC
Sales Specialist/ Jones of New York Lead 09/1998 – 12/2002
Interacted with customers to make purchases by recommending, describing and demonstrating Suits and other apparel
Arranged product display, stock shelves and take inventory
Followed up on sales with clients and keep records
Drives store sales by suggesting additional items to customers to meet their needs and wants. Assist customers in finding substitutions for out of stock items or assist in finding those items in other locations.
Consistently provides support to fellow employees through sharing of knowledge, helping to complete a task or assisting in customer interactions
EDUCATION
Life & Health, Annuities Insurance License – 2013
Prince Georges Community College (Short Courses – 2013)
Real Estate
Human Resources
Supervisory Management
Wedding Planner
Associate Degree – University College of the Caribbean
Business Administration
May 2007
Executive Management Certificate – Strayer University (Washington D.C)
2001-2002
Members of the following Clubs:
National Association of Professional Women
40 Plus Association
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