Manager Quezon City

BETHSAIDA R. DAHILIG

Permanent Address: B** L* Venus st. Pacita 2 Pacita Complex San Pedro Laguna, Philippines

Current Address: **** ***** ***** ***********, ******* St. Brgy.Fairview, Quezon City, Philippines

Contact No. +63-917-*******

Email Address: ********@*****.***

CAREER COMPETENCIES

Talent Acquisition Manager

TeleTech Philippines – Quezon City

March 2014 – Present

The main responsibility of this position is to handle the day to day operation of Talent Acquisition/Recruitment. Properly design and implement new strategies in terms of applicant flow and closing of required numbers for the programs we are catering to. This position is also responsible in building healthy relationship with internal partners and stakeholders. Handling 8 TA specialists and overlooking 3 sourcing specialists.

DUTIES AND RESPONSIBILITES:

Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps)

Designs the selection matrix for choosing the optimum recruitment channel and recruitment source

Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization

Builds a quality relationship with the internal customers and external recruitment agencies

Monitors and constantly reduces the costs of the recruitment process

Sets the social media communication strategy for different job profiles and functions in the organization

Conducts job interviews for the managerial job positions (or key jobs in the organization)

Monitors the labor legislation and implements required changes to keep the process compliant

Manages and develops the team of HR Recruiters

Acts as a single point of contact for managers regarding recruitment topics

Designs training recruitment for HR Recruiters and line managers

Talent Acquisition POC

TeleTech Philippines – Quezon City

October 2013 – March 2014

The main responsibility of this position is to handle end to end operation for Talent Acquisition. Handling managerial tasks such as but not limited to:

Ensuring FTE requirements are met

Team Performance are monitored

Attend Leadership call

Attend Leadership meeting

Calibration with Ops to ensure quality of endorsements

Talent Acquisition Specialist III

TeleTech Philippines – Quezon City

September 2011 – October 2013

The Main responsibility of this position is to handle end to end Process for Volume Recruitment. I’m currently handling business support hiring for Quezon City and Novaliches site

DUTIES AND RESPONSIBILITIES:

Sourcing and Process end to end Recruitment for Business support hiring

Over-all POC for agent hiring for financial account

Overall OIC in Talent acquisition

Schedule interview with Hiring Manager(local/international)

Create requisition for each month for Associate & Business Support openings for 2 sites

Attend management meetings to update hiring managers about the open requisitions for their program

Create everyday task schedule for TA team

Attend Calibration Call with operations

Extend Job Offer to Identified Candidate/s for business support requisitions

In charge of presenting an Overview of the Account and expectation from the Identified Candidates

Meeting with program director to calibrate with the agent hired from previous classes

In Charge of sending Daily Recruitment Update every COB

Attend Weekly meetings for the Program’s Update when it comes to Agent Hiring

Constantly meeting with Stakeholders for their Expectation from the Identified Candidates

Create monthly demographics for hires and attrition that is being sent to stakeholders

In Charge of facilitating Call Simulation as final steps for Applicants

Talent Acquisition Specialist II

TeleTech Career Hub – Ayala, Makati

October 2010 – September 2011

The Main responsibility of this position is to process Job Application of the aspiring Candidates of our Company to acquire quality Candidates for the ramping classes per Program/Account

DUTIES AND RESPONSIBILITIES:

Manage traffic of walk-in Applications

Attend Recruitment Run or Offsite recruitment fairs to administer recruitment process

Prepare Daily, Weekly and Month recruitment statistics for reporting Purposes

Respond to Applicant inquiries regarding the application process or status of applications

Update the Applicant database and maintain applicant statistics using TALEO.

Update and maintain sourcing statistics

Specialist, Recruitment, Marketing & Communication

Aegis PeopleSupport - Aspire PeopleSolutions Inc.

April 2010 – October 2010

The main responsibility of this position is to administer the recruitment process for the staffing requirements of Aegis PeopleSupport

DUTIES AND RESPONSIBILITIES:

Conduct Commercial job fairs such as Mall Job fairs, Schools & Brgy Job fairs.

Look for Tie – ups with different sectors to get leads for the recruitment process

Coordinate with different schools and organizations on various recruitment campaigns

In – charge of Admin Works such as: PPT Presentation for proposal, EOD & MTD performance, P&L Projection etc.

Communicate effectively and efficiently with external clients

Senior Executive Career Consultant – Aegis Aspire

Aegis PeopleSupport – Manila

March 2009 – April 2010

The main responsibility of this position is to assess potential trainee and look for qualified employee that will be a part of call center industry.

DUTIES AND RESPONSIBILITIES:

Assess Potential Trainee to be a part of the program and be able to work in a call center

Communicate effectively and efficiently with internal and external clients.

In-charge in doing the Admin Works such as: compiling of Daily Acquisition Tracker, filing of Application Tracker, sending EOD reports, etc.

Visit the class to give some reminders regarding the Validation

Responsible in doing Call-outs if necessary

Responsible in doing the End-of-Month Report and send to the Management for review.

Responsible in keeping track of the students information by creating an Excel file (with formula) to see how the team acquire for the day till the end of the month.

Peer Mentor – Travel & Consumer

PeopleSupport – Manila

Dec 2008 – Jan 2009

The Position is responsible for training the new hires and familiarizing themselves in the account.

DUTIES AND RESPONSIBILITIES:

Assisting the new hires while taking calls

Coaching the agents regarding the call they handled

Taking sup call if necessary

Making agenda for the pre shift meeting and post shift meeting

In charge in sending break schedule and meeting schedules for the agents handled

Checking EWFM for the unnecessary changes on their schedules

Sales eRep – Travel & Hospitality

PeopleSupport – Manila

May 2007- March 2009

The position is responsible for providing comprehensive and quality customer care at all times by providing the appropriate and accurate response to customer queries.

DUTIES AND RESPONSIBILITIES:

Apply technical knowledge and procedures when servicing customer queries

Communicate effectively and efficiently with internal and external customers

Reserving flight ticket, hotel Rooms, and other Service and activities and all of the products that the account offers

Handled customer’s queries such as: sales, purchase, account information, complaint, etc.

Transfer customer/refer customer to proper department (service, corporate travel, and elite plus) for their queries.

EDUCATIONAL BACKGROUND

Degree: Bachelor of Science in Computer Science and Information System

Centro Escolar University, June 2003 to March 2007

Secondary: Philippine Christian University Integrated Science School

June 1999 to March 2003

KNOWLEDGE, BACKGROUND AND SKILLS

Expert in using Taleo as Hiring System

expertise in End-to-end Recruitment process

Knowledge in usage of Taleo(Requisition System)

Proficient in Computer operation and Microsoft Applications (MS Word, Excel, etc.)

Proven initiative and ability to work with minimal supervision

Excellent organizational, motivational skills and in English oral/written communication skills.

Creative when it comes to Decision Making and Product Presentation

Good Motivator & a great Team Player

Customer-Oriented individual. A good team player and Multitasking capabilities.

Knowledge in Internet Application and Active listening skills.

Gained knowledge about trouble shooting computers and viruses

Expert level in typing skills

Has a background in macromedia operations such as macromedia flash, macromedia dreamwaver, etc.

Has a knowledge in java programming and visual basic programming

PERSONAL INFORMATION

Age: 87 Years Old

Birth date: 28th May 1986

Status: Single

Religion: Christian/Protestant

Nationality: Filipino

*Reference is available upon request

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