Data Entry/ Administrative Assistant

Lakrisha Smith

***** ** **** ** ****

HOUSTON, TX 77065

Cell phone: 804-***-****

********.*****@*****.***

OBJECTIVE:

Knowledgeable and resourceful employee seeking a challenging position in a reputable organization that will utilize my skills while providing the opportunity for advancement and growth. Ability to manage a range of functions and projects in a fast paced environment as well as lead coordination efforts with other departments and vendors in order to resolve a variety of issues and inquiries. Proven aptitude with handling detail oriented assignments which require strict time management and organization skills.

SKILLS:

Proficient user of Excel, Word, PowerPoint, and Outlook, Information access/retrieval, data entry, word processing, Epitome Hotel Reservation Software, WPM 40 Multi-line telephone system, Cash Register, 10-key calculator, and most traditional office equipment (copier, fax, mail meter)

EXPERIENCE:

04/14-05/15 Navy Gateway Inns & Suites

Front Desk Receptionist Norfolk, VA

Interact and communicate with guest at check in/out promptly, greet and assist all internal and external guests

Responsible for the setup and breakdown of the complimentary "self-service" breakfast bar and conference rooms used during special functions and events.

Takes verbal and written messages and transmits and delivers them to intended recipients.

Conducts guest relations in accordance with established policies and procedures.

Answers, screens and directs both incoming and outgoing phone calls to designated guest and employees using a multi-line telephone system.

Efficiently troubleshot and resolved guest complaints and conflicts.

Responsible for the receipt and processing both manually and electronically of guest credit card, checks and cash payments.

Answer phones and booked guest reservations inquiries in a prompt and courteous manner

Enters and updates guest information and reservations for using Epitome Hotel Reservation Software.

Actively collaborates and make suggestions to cross-functional managers and peers to deliver guest a quality service.

Accountable for maintaining a rotating change fund and the daily recording of moneys received and deposited.

Trained and mentored peers on the job skills and knowledge needed to deliver a high standard of customer service.

Receiving, sorted and distributed guest mail and packages

11/08 – 07/12 US Navy

Operation Specialist/Barracks Staff Norfolk, VA

Obtained and maintained a Secret Security Clearance

Created and produced varied memos, office documents and correspondence using MS Office programs; included the managing, production/reproduction and distribution of over 135 classified publications.

Handled multiple tasks in an intense and stressful work environment.

Provided both written and oral status reports on daily operations and situational awareness

Communicated and transmitted secured information and correspondence to peers, upper and lower management utilizing secured encrypted communication methods.

Corrected, stored and destroyed proprietary and classified material and information in accordance with the Navy policies and regulations.

04/08-09/08 Citi Trends Clothing Store

Store Associate Petersburg, VA

Greeted all customers while maintain excellent customer service.

Coordinated the rotation and restocking of new and old inventory.

Identified customer needs and made the appropriate recommendations needed to help them in their selection process.

Accurately and efficiently processed customer sales, exchanges and returns.

Organized the setup and take down of floor displays

Balanced daily sales and returns transaction against receipts and cash register tapes.

05/07- 04/08 Pxtra Aafes

Store Clerk Fort Lee, VA

Assisted customers in the selection and purchasing of the retail products sold in store.

Processed transactions cash, check, credit card, and store credit POS transactions on cash register accurately and efficiently

Managed inventory by restocking depleted or low running goods and notating goods demanding reordering.

Reconciles daily transactions to confirm complete balance accuracy while maintaining customer services at all times.

Processed customers outgoing and incoming Western Union documents and payments.

Processed the exchange and return of merchandise on the register and provided customer with accurate refund

Answered customer's inquiries regarding price, merchandise location or availability

EDUCATION:

08/13 – 03/15 South University Virginia Beach, VA

Pursing Bachelor’s Degree in Business Administration

09/12 - 06/13 Moraine Valley Palos Hills, IL

Pursing Bachelor’s Degree in Business Administration

REFERENCE:

Supplied upon request

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