Quality Assurance Analyst

KEANE OSHITA

**** **** ****** *****

Arlington Heights, IL 60004

Home: ***/***-**** ****: 847/651-3703

*******@*******.***

SUMMARY

Results-Oriented Quality Assurance/Business Analyst with over thirty years experience in Information Systems and a wide range of knowledge supporting a diverse set of project development roles including business analysis and quality assurance leads. Seasoned in System Development Life Cycle (SDLC) including data gathering and analysis, requirements definition, test planning, test case creation, test execution, defect management and post–implementation reviews. Also experienced with Help Desk support, training and technical writing. Outstanding written and verbal communication skills.

SKILLS INVENTORY

Quick Test Professional (QTP) Rational ClearCase

Test Director Quality Center (TDQC) Rational ClearQuest

Application Lifecycle Management (ALM) MS Visual Studio Team Foundation Server (TFS)

System Development Life Cycle (SDLC) Method1/Lite

Siebel MS Excel, Outlook, Visio, Word

JIRA

EXPERIENCE

CGI –Belton, TX 2011-2014

Consultant

Tested programs for Kentucky, Vermont, and Hawaii Healthcare Initiatives

Conducted smoke tests, functional tests, regression tests

Managed defects for Client including verifying, documenting, tracking, escalating if necessary, retesting once resolved, and provided explanations to client

BANKERS LIFE & CASUALTY COMPANY – Chicago, IL 2008-2010

Quality Assurance Tester

Demonstrated flexibility and dedication by working on 84 projects in 15 months.

Delivered all projects on time and within budget.

Delivered all projects with zero production defects.

Wrote and executed test plans, recorded and monitored defects using Test Director Quality Center.

ALLSTATE INSURANCE COMPANY – Northbrook, IL 2000-2008

Quality Control Analyst

Chosen to act as defect manager for a major software initiative affecting personal lines business country wide.

Documented over 500 defects using Rational ClearQuest, monitored their resolution and published a weekly report to management resulting in zero defects during the post implementation monitoring period.

Conducted root cause analysis and modified test plans with the intended result of eliminating errors 100%.

Trained two contractors from off-shore technology subsidiary on company specific testing procedures within a period of six weeks.

Reduced testing time from 21 weeks for the pilot to 11 weeks for the second phase to six weeks for subsequent phases through a series of process improvements, including creating templates for test plans, test cases and test scripts using Rational ClearCase.

Delivered small to medium sized discretionary and regulatory projects on time and within budget, doing requirements analysis, traceability verification, test planning, testing, defect recording, status reports, and post-implementation analysis.

KEMPER INSURANCE COMPANY - Long Grove, IL 1977-1998

Senior Business Systems Analyst

Integrated vendor software packages with mainframe systems, which significantly contributed to increasing the agency base from 10 to 500.

Developed business requirements, test case documentation, implementation guidelines, and operating procedures, which led to the successful integration of three vendor systems.

Acted as liaison between business areas, programmers, vendors, and customers.

Trained and provided demonstrations to personnel including senior management and clerical staff as well as outside customers on use of vendor system interface.

Represented company as subject matter expert at industry meetings concerning standard setting for agent-company interface.

Participated in the company-wide consolidation of electronic data interface.

Audited workflows to assure compliance and effectiveness of standardized models and provided recommendations which improved productivity.

Conducted productivity studies to evaluate hardware and personnel needs for new and revised manual and automated systems.

Other Experience includes:

NW SUBURBAN HIGH SCHOOL DISTRICTS 211/ 214 - Arlington Heights, IL 1999-2000

Teacher

Substitute teacher.

EDUCATIONAL BACKGROUND

Bachelor of Science in Education

Illinois State University – Normal, IL

Professional Certifications

Teaching certificate – secondary education

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