Customer Service Manager

Jason Schallmo

**** ******* ** ******* ****, IL *0133

847-***-**** • *.******@*****.***

Career Overview

No matter where you go "World class service" and "Word of mouth experience" is old fashion but VERY alive today! With

%100 Can-Do attitude, listening and learning. I take the BEST characteristic's of others and emulate them into who I am

myself. Delivering the "Unexpected experience" is what I do. With Creative/Outgoing personality to match.To be the best

"The Unique Success" Is based on caring for cultivating people, delighting customers and growing responsibly each and

everyday creating the "Word of mouth experience" to ensuring happy life long returning customers. This is how I help

create and maintain a successful company.

Core Strengths

● Leadership Skills: Develop and lead team of Specialists Lead by example and coach on key behaviors to drive

results

● Skills Communicate both verbally and written Ability to influence internal and external business partners.

● Computer Skills: Experience with multiple browsers, multiple tabs, window navigation and instant messenger

tools Fluency in Windows Operating Systems and Microsoft Office tools Work schedules and power point

presentations.

● Energetic work attitude

● Store maintenance ability

● Inventory control familiarity

● Adaptive team player

● Conflict resolution skills

● Ability to delegate tasks

● Customer Focus Skills

Discount Tire Co.

Assistant Manager June 2009 - Dec 2014

● -Provide managerial, operational, and financial support to the Store Manager Drive and maximize store

sales, control and minimize shrink, and control payroll within budget to achieve store goals

● -Execute company directives for merchandise placement, visual displays, and signage as well as maintain

company standards for cleanliness and organization within a each store.

● - Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe

work and shopping environment.

● - Demonstrate exceptional customer service support the Store Manager in driving associates to execute their job

duties.

● -Provide exceptional customer service, and offer positive resolutions to challenges and complaints from

customers.

● - Achieve accuracy in executing markdowns, shipping, receiving, and cash control Help recruit, train, develop,

and retain qualified associates to ensure staffing needs are consistently met.

● -Participate in the performance counseling of associates.

● -Complete all other duties as assigned Open and closes store Provide daily shift -floor coverage.

● -Maintain and monitors both individual and shift sales Supervise POS (Point Of Sale) Provide security & loss

prevention in store.

● -Oversee contest management (tracking results & coaching performance).

● -Organize shipments, transfers and merchandise.

● -Weekly designing schedules for all employees managing Upmh "units per man hour" to ensure proper growth &

business management.

● With as well considered "Master Knowledge:

● of majority tire manufacturers.

● Michelin

● BF Goodrich

● Uniroyal

● Goodyear

● Dunlop

● Kelly

● Continental

● General

● Hankook

● Pirelli

● Bridgestone

● Firestone

● Yokohama

Ford Motor Company Aug 2014 - May 2015

Assistant manager

● Very similar as to my Discount Tire experience.

● However with the addition to more knowledge and experience in the the fields of:

● Tires

● Brakes

● Air Filters

● Cabin Filters

● Windshield Wipers

● Alignments

● Batteries

● Belts and Hoses

● Scheduled Maintenance

● Oil and Filter Changes

● Fuel System Services

● Transmission Flushes & Filters

● Suspension, Shocks and Struts

Chillis Aug 2014- June 2015

Server/Bartender

● Professional genuine knowledge in creating and maintaining happy customers.

● Demonstrating a positive and outgoing personality at all time while providing Beverages and Food to the everyday

guest.

● Making the visit fun, and re-memorable, so that each guest experience brings the guest coming back with more

guest. "word of mouth"

Education

High School Diploma June 2009

Crete Monee

● General basics.

Accomplishments

Youngest assistant manager in the state promoted in 2011.

-Multiple company moves from store to store. Being reorganized for each store's success.

-Location of Highland, IN. in 2011 Month of Dec. reached "Break-out month" highest store earnings $550,000.

-Location of Crestwood, IL in 2012 Month of Nov. reached "Break-out month" highest store earnings $550,000.

-Location of Merrillville IN. in 2013 Month of Dec. reached "Break-out month" highest store earnings $600,000.

-Location of Mt. Prospect 2014 Month of Dec. Looking to have stores "Break-out month" ($750,000)

We broke 3 company records by finishing with ($925,000)

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