Customer Service Life Insurance

BARBARA TATE

**** ******** ***** *******, ** ****0

(770) 334 – 1299 *********@*****.***

OBJECTIVE

To use my diverse business knowledge and abilities in a productivity driven organization to make innovative decisions, improve my customer service skills, and add value to the company.

EXPERIENCE

First Data Corporation Atlanta, GA 2014– Present

Business Consultant – Merchant Services, Customer services, sales, processing Merchant applications

Offers clients business solutions and products,services

Inbound and Outbound calls

Offer Clover Pos systems, Mobile pay, and Other Pos Systems to help grow clients businesses.

Generate new business through prospecting

Keep customers informed on promotional offerings and new items

Senior Life Insurance Atlanta, GA 2011– 2014

Life Insurance Agent – Customer service, sales, processing insurance applications

Offers clients insurance products to secure assets

Received calls from clients to add insurance coverage.

Processed insurance files

Answer all inbounds calls and outbound calls

Field work in home visits with clients.

Compu-Credit Corporation Atlanta, GA 2008– 2011

1st Party Debt Collector - Principal collector on all major credit cards

Negotiated settlement offers with clients

Redirected calls to and received calls from team leaders

Researched and logged investigative work procedures daily

Answer all inbounds calls and collect payments

Worked re-aged accounts and set-up paLyment arrangements

Landmark Mortgage Inc. Atlanta, GA 2005–2008

Sr. Loan Officer – Representative – Loan origination and sales

Originated mortgage loan applications, collected documents and negotiated approvals with lenders

Underwrote current files for processing and closing

Increased sales, production and loan approvals while maintaining customer relations

EDUCATION

2011 One Life America Training Insurance License Stockbridge, GA

-Life Insurance License

2010 Southern Crescent Technical College Certificate Thomasville, GA

- Early Childhood Education.

1991 Phoenix Junior College Certificate Gulfport, MS

- Computer Operations.

SUMMARY OF QUALIFICATIONS

Assertive, results-focused team leader/player with solid “hands-on” background and “practical” experience in the banking and finance industry. Demonstrated strengths in leadership, team building and organization as well as special skills in: Lending, Mortgage Processing, Financial Counseling, Account Management, Sales & Marketing, Customer Service.

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