Customer Service Administrative Assistant

CAMELLIA EARLS

***** ******** **, *******, *****• Contact :225-***-****) • Email: ********@***.***

Objective:

I intend to show my value to your organization through

performance and hard work, this will be accomplished by

utilizing my knowledge and expertise, coupled with my ability to communicate and organize.

Extensive experience working in general public.

Profile:

Accustomed to working in a fast-paced environment with the

ability to successfully handle difficult situations.

Excellent interpersonal skills, ability to work well with others, in both supervisory and/ or support staff role.

SKILLS

• Patient referrals expert

• Excellent problem solver

• Resourceful and reliable worker

• Adept multi-tasker

• Office support (phones, faxing, filing)

• Excellent verbal communications

• Close attention to detail

• Customer service-oriented

• Microsoft Office Suite (Word, Excel, Power Point, Outlook)

• Typing 45 wpm

EXPERIENCE

Patient Coordinator

02/2015-present

Pain and Health Management- Houston, TX

Schedule patient appointments

Handled all medical records request

EMR, EHR

Answer large call volume

Prior authorizations

Insurance verifications

Checked out patients

Handled all referrals

Scheduled trigger point and SI injection procedures

Scheduler/PBX Switch Board Operator

2011 to 12/2014

The Neuromedical Center - Baton Rouge, LA

• Handled all referrals in a timely matter.

• Scheduled appointments, registered patients.

• Professionally and courteously verified appointment times with patients.

• Adeptly managed a multi-line phone system and pleasantly greeted all patients.

• Quickly responded to and resolved all customer service issues in a timely manner.

• Maintained strict patient and physician confidentially.

• Scheduled X-rays, MRIs, and MRAs, and diagnostic psychological tests ordered by physicians.

PBX Operator.

• Answered a large volume of calls from 1500 to 2500 weekly throughout the entire clinic.

Louisiana Pain Specialist:

2009-2011

New Patient Coordinator Specialist

• Scheduled and also rescheduled appointments for new and existing patients

• Accessed patients records to enter into computerized program system

• Confirmed patient's appointments, setup patient demographics.

• Handled all incoming referrals.

• In a high-volume and fast-paced setting, maintained responsibility for general clerical duties.

Hope Health Care Services

2003-2009

Administrative Assistant

• Answered and quickly redirected up to 200 calls per day.

• Supervised six to eight cna's

• Ordered and distributed office supplies while adhering to a fix office budget.

• Coordinated travel arrangements, including booking airfare, hotel and transportation.

• Screened applicant resumes and coordinated both phone and in-person interviews.

• Managed office supplies, vendors, organization and upkeep.

• Answered and managed incoming and outgoing calls while recording accurate messages.

Browns Sitting Service:

1996-2003

Direct Service Provider

Provided direct care to patients such as, grooming, assistance with feeding, taking BP, medication reminders and also Scheduled resident appiontments

Education:

1981-1985 L W Higgins High School (Diploma)

Marrero, LA

Accomplishments:

Recognized as giving exceptional customer service to the clinic patients face to face as well as over the phone.

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