Customer service, database administration, clerical work
Resume:
Andrea Nicholson
**** **** *** ** *******, WA ***15
**********@*******.*******.***
EDUCATION
Gonzaga University, Spokane WA August 2011 – May 2015
Bachelor of Business Administration
Major: Accounting; Concentration: Management Information Systems
Cumulative GPA: 3.01
President's List: Spring 2015
WORK EXPERIENCE
Gonzaga University, Spokane WA July 2013 – August 2013
Office Assistant in Student Accounts
Filed, organized, and scanned student and employee finance records
Re-coded Mifare numbers for 5000 student and employee ID cards
Required to meet deadlines for Freshman Orientation
Aurora Suzuki INC, Seattle WA May 2012 – August 2012
Office Assistant
Filed corporate documents, records, and reports for the Finance & Accounts Manager
Entered customer and inventory data into the computer system
Office Depot, Seattle WA June 2011 – January 2012
Customer Service Specialist I
Worked with customers with purchases, returns, and protection plans on technology
Assisted managers with balancing the cash register for cash reconciliation
Developed and maintained constructive working relationships with coworkers
ACTIVITIES & SERVICE
Collegiate DECA (Distributive Education Clubs of America), Gonzaga University January 2013 – May 2015
Member and Community Service Chairman
Placed 2nd at the International Career Development Conference in April 2015
Placed 2nd and 3rd at the regional conferences in February 2014 and 2015
Planned and coordinated club events to work with the community
Volunteer Income Tax Assistance (VITA) Program February – April 2014
Tax Return Preparer
Completed 14 hours of training and passed IRS certification exam at the advanced level
Worked directly with clients and prepared tax returns for low-income residence of the local community
Achieved proficiency in TaxWise return preparation software
Schools in Kampala, Uganda Africa June 2010
Volunteer
Helped build and deploy Windows MultiPoint Server computer systems at three schools
Participated in a press conference at Makerere University
Participated in a presentation to the Attorney General of Uganda to students and faculty at a Bombo school
Immersed into a new culture and environment for a week
OTHER SKILLS
Computer proficiency with Apple and Windows OS, MS Office applications, Oracle, and Nolij
Knowledge in Java, Python, HTML5, PHP, MYSQL, PL/SQL, Oracle databases, and RunMyProcess
WPM = 108
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