Customer Service Human Resource

●Over fifteen years of experience in administrative assistance, credit, collections, and human resource

●An excellent bilingual communicator in English and Spanish, including reading and writing

●Efficient with office software and various systems, and ability to multi task in a high pace environment

●Excellent work ethic and high interpersonal, leadership, customer service skills, and self-motivated

Recent Professional Experience:

General Manager Assistant- Human Resource Assistant Wisdom Adhesives Worldwide 3/2015 – 6-2015

Work closely with Production Managers and Vice President of Operations with the process of orders, package scheduling, and shipping to ensure customer satisfaction. Support sales team with proposals, contracts and deadlines. Maintain updated inventory spreadsheet and print reports for distributions for the daily meetings. Visited three warehouses daily for production inspections and status.

Assisted in the H/R responsibilities, processed new employee orientation sessions and overview of the employee company handbook, insurance benefits (health, dental, vision), W-9 Forms, time cards, Employee Eligibility Verifications Forms, contact with agencies to recruit temps as needed, and picture taking for employee I.D.

International Sales Correspondent Elgin Sweeper, Elgin, IL 3/2012 – 7/2014

Summary: Provided internal and external administrative support to coordinate equipment sales and operational tasks

Started as a temp assisting Human Resource Department with benefits, insurance, FMLA /short-long term disability for corporate level and general labor’s employee’s questions, employment history, reconciled and processed billing benefits plans, reflecting data with updated changes, department training & development, and coordinated employee events.

When hired as a permanent employee, I supported the entire sales lifecycle, including proposal, quotation, acceptance and closure.

Collaborated with other departments to meet customer equipment specification requirements.

Coordinated and led customer visits, interactions, managed documentation, retention, and order entry.

Ensured strict adherence to all regulatory requirements including SOX compliance.

Leasing Agent/Administrative Assistant Hispanic Housing Dev. Corp., Chicago, IL 7/2010 – 2/2012

Summary: Provided administrative and operational support with various tasks relating to apartment housing

Processed lease applications, credit reports, criminal background checks, contracts, and delinquent accounts.

Scheduled appointments, walked prospective tenants through apartment of interest, and created work orders for maintenance.

Worked with Nexus and MRI Systems to process invoices, rent and utility payments, worked closely with Housing Authority of Elgin’s case managers regarding Section 8 vouchers, renewals, inspections, and qualifications for renting.

Made home & wellness visits, as well as Neighborhood Watch walk-throughs.

Teaching Assistant Children of America, Inc. Elgin, IL 8/2009 – 3/2010

The Larkin Center Elgin, IL 3/2008 – 8/2009

District U-46 Schools-Internship Elgin, IL 5/2003 – 6/2004

Summary: Planned and implemented daily activities designed to promote social, emotional, physical, and intellectual growth of the children under my care.

Worked with parents to recognize the background, special needs, interests, and pace of learning for each child.

Observed roadblocks associated with specific cognitive, emotional and behavioral disabilities.

Helped children learn to think creatively and solve problems independently while building learning skills and development.

Maintained positive results by providing instructional feedback, coaching, and rewards for students, all with the goal of creating a positive, highly-interactive, and exciting learning environment.

Owner/ Office Manager Marmenz Construction, Elgin, IL 6/2004-3/2008

Ensured continuous and effective office operations, including but not limited to: company payroll and bookkeeping, purchasing materials for job sites, and processed billings of invoices for work performed. W-9 Forms, time cards, Employee Eligibility Verifications, close contact with agencies to recruit temps, processed interviews, employment references, and temp time cards spreadsheet for payment processing.

Coordinating contracted services and maintenance repairs negotiating contractual agreements, and local marketing practices. Marketing small business company remodeling and construction needs.

Education: Bachelor of Arts Degree in Management and Leadership Judson University, Elgin, IL 12/2014

Associate Degree in Liberal Arts in Business Elgin Community College, Elgin, IL 12/2011

Honors and Affiliations:

- Phi Theta Kappa – National Dean’s List - Spanish Club, Teachers Club, PTA & PTO - Volunteer CASA of Kane County

-U-46 District Hispanic Advisory Council Committee - Elgin Police Department-Citizen’s Academy Course - SHRM Member

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