Customer Service Representative

Rhonda Hall

Customer Service Representative

Las Vegas, NV

***********@*****.*** - 702-***-****

Seeking to obtain full time employment in Customer Service where my skills and abilities will be utilized within

a company where there's an opportunity for advancement.

WORK EXPERIENCE

poker cage cashier

Wynn resort hotel casino - Las Vegas, NV - July 2014 to Present

Responsibilities

I work chips n cash only logging large amount of money. For regular customer poker players

Accomplishments

I see many different people from parts of the world that I interact.

Skills Used

Calculator computer and customer services on daily bases

Cashier/Customer Service

Wal-Mart - Las Vegas, NV - April 2014 to December 2014

Responsibilities

Scanning food items n food items. Taking cash checks and coupons for customers

Accomplishments

I met alot of different people from all over the world at times

Skills Used

Cashier and eye contact with good customer service

Customer Service Representative

UPS - Las Vegas, NV - October 2006 to February 2014

Received inbound calls in a call center environment. Provided quality service to UPS-SCS customers. Using

Flights, Trucks, Overnight Carriers, Couriers, and the PSL CSR will be focused on meeting customer's time

requirements to expedite service recoveries. Specialized multi-skill environment. Act as a resource for internal

warehouse and RTC employees seeking assistance with order handling, tracking, and follow up. Coordinate

with multiple functions to decrement customer's inventory to ensure accuracy during planned monthly DRP

scenarios and meet all on-time performance objectives. Carry out customer requirements that are atypical and

infrequent with 100% accuracy to avoid customer dissatisfaction. Error-free processing of warehouse orders

for various SCS large customers. Adhere to established support process/procedure/escalation guidelines.

Identify alternative solutions to meet customer's one off needs upon request. Takes incoming calls, handles EDI

orders, emails, and instant messages from warehouse customers to deliver goods from warehouse inventory.

Customer minded, service oriented detailed person, able to multi-task and make decisions outside of process

in some cases that help serve our customer's goals.

Front Desk Receptionist

Las Vegas travellodge - Las Vegas, NV - March 2006 to October 2006

Las Vegas, NV 03/06-10/06

Make Reservations. Check in and out guests staying at Hotel. Guests complaints and compliments stay or

after stay. Credit Card fraud it any that did not stay. Provide good customer services

Cage Cashier Millennium Staffing Agency

cage cashier

millomion stsff agency - Las Vegas, NV - December 2005 to January 2006

12/05-01/06

Exchange customer gambling chips for money.Pitfills for the tables. Enforce gambling regulations (6A). Issue

Jackpot money to floor persons for customer payouts. Global and telechex, and travel checks and foreign

currency exchange. Jet sorter. Provide good customer services. All related cage cashier duties.

Binions hotel and casino

Cage Cashiers - Las Vegas, NV - January 2005 to November 2005

Exchange customer gambling chips for money. Verify ticket payouts and quickets.Enforce gambling

regulations (6A). Issue jackpot money to floor persons for customer payouts. Global and telechex for payroll

and travel checks, and foreign currency exchange. Jet sorter. Fill bank and Poker room. Provide good customer

services. All related cage cashier duties.

Assistant Store Manager

Blockbuster Video - Las Vegas, NV - April 1999 to September 2004

Delegate work assignments to employees. Stock, inventory control, and verify inventory received. Customer

service. Loss Prevention. Troubleshoot and resolve customer complaints. Manager all store operations.

Front Desk Clerk

Las Vegas Athletic Club - Las Vegas, NV - April 1998 to February 1999

Provide membership cards to customers. Check members in and out of facility. Answer multi line telephone

system, and direct calls to the appropriate party. Provide exceptional customer service.

Sales Associate

Sears Department Store - Las Vegas, NV - June 1995 to April 1997

Sold jewelry and repair services. Provided estimates for jewelry & watch repairs. Troubleshoot complaints.

Provide exceptional services.

EDUCATION

Diploma

Valley High School - Las Vegas, NV

Business

American Computer Institute - Las Vegas, NV

ADDITIONAL INFORMATION

Skills

Inbound/Outbound Calls, cash/money handling, able to count back change, familiar with taking payments

with cash, credit/debit cards and operating cash registers, stocked items on shelves and surrounding areas,

Retail Sales, Categorizing, verifying information, answering multi line phones. Type 40wpm, 10key (not tested),

Windows XP, Windows 7,MS Word, MS Outlook, MS PowerPoint, WordPerfect, browse and navigate the

internet/Internet Explorer navigations, web search, sent and retrieve emails, Physical inventory, operating

vehicles (automatic & stick shift), Disciplinary Actions, Scheduling, Hiring/Firing

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