Management Test

Location:

Vaughan, ON, Canada

Posted:

June 13, 2015

Contact this candidate

Resume:

OBJECTIVE

To obtain a position as a, Program Test Manager / Test Manager / QA Manager / SR. QA Analyst

I’m an energetic IT professional with proven success in the Information Technology field, pursuing opportunities where I can utilize my deep testing skill set and broad range of experience in the IT industry to assist organizations with their Testing needs.

PROFILE

15+ years of QA experience

Ability to multi-task, prioritize and co-ordinate events while dealing with a high volume workload, with a special emphasis placed on accuracy and attention to detail

Strong and engaging communication and interpersonal skills in order to deal professionally and diplomatically with co-ordination, negotiation, facilitation and presentation of managed projects

Experience in managing teams, including resource allocation, capacity planning and performance assessments

Excellent organizational and administrative skills to ensure that all tasks are completed within assigned deadlines

Strong analytical and problem-solving skills

Effective oral/written skills to respond to queries via telephone and correspondence.

Experience working with and leading remotely Test Teams.

Excellent time management skills and ability to quickly adapt to change

Advance knowledge of IT concepts/principles

Strong commitment to quality

Proficiency with Functional, Integration, GUI, Regression, Load (Stress), Performance and User Acceptance testing.

Strong Customer Facing background with customer service skills in order to deal with all levels of Management and Staff

Highly experienced in preparation of detailed test documentation including Test Strategy, Test Plan, Risk Based Testing, Test Approach, Test Completion reports, Defect Reports

Experience in defining, development and execution robust and reliable test cases in order to ensure that system meets business requirements and design specifications

Strong Financial Supply Chain and Retail experience

Ability to prioritize and handle multiple projects at once

Passion for innovation and automation

Ability to work independently and as part of a team

COMPUTER/TECHNICAL SKILLS

Quality Assurance: Functional, Integration, GUI, Regression, Load (Stress), User Acceptance testing. Working knowledge of QAI’s Software Testing Methodologies and Techniques. Expert knowledge of SDLC, Analytical research skills.

Operating Systems: Windows, UNIX, Linux, Mainframe (TSO, MVS, ISPF, AS400)

Automated Testing Tools: Quality Center, Test Director, Win Runner, Quick Test Professional, Load Runner, IBM Rational ClearQuest

Applications: Access, Excel, Power Point, Word, MS Visio, MS Project, SharePoint, Visual Source Safe, CC Harvest, File Aid, Lotus Notes, SAS

Programming Languages: Visual Basic, VBA, HTML, SQL, Visual dBase, Java, XML, .Net, C, C++, VB, COBOL, MQ, JCL (Testing Knowledge)

Database Management Systems: MS Access; ORACLE (SQL, SQL*PLUS, PL/SQL, Forms 4.5), Sybase, DB2

WORK EXPERIENCE

Oct 2011 – Present

End-to-End Test Manager AMEX Canada, Toronto (Contract)

Overall planning, coordinating, and managing End-to-End SIT and UAT of large enterprise projects

Provided Estimates and sized testing activities for IT Infrastructure, New Product Development, Acquisitions Portfolio & AML Compliance Projects which included planning, costing and resource assignment

Coordinated multiple application teams and ensured their readiness and availability for all test phases

Collaboratively Working with Applications Test Managers to ensure all roadblocks are removed and environments and test data are available

Responsible for creating Logical Day Test Plan and WBS for the entire projects Test Phase (SIT/UAT/BAT) encompassing multiple application teams (Customer Care call response, Account Management Self Servicing web site, CRM system ( Desktop+), International A/R system (Globestar, Vision+), Membership Rewards, Statements & Letters…), business end-users and vendor partners

Performed System Analyses, Historical Data Analyses as well as Data Management utilizing SAS software suite

Responsible for Test Management Coordination of Card Member communication (email, direct mail, drive to web offers….) and Terms and Conditions in both English & French

Working as a liaison between business and IT teams

Working with Master project’s team to provide necessary work objects ie: Test Strategy, Risk Assessment, Test Plan etc… for all phases of testing

Interfacing with business groups to understand their testing requirements

Facilitating SIT and UAT test cases development

Providing guidance and subject matter expertise to development teams on Testing & Quality Assurance methodologies and processes

Reviewing test cases and test scenarios and ensure testing can be completed within the presented timelines

Walkthrough of SIT and UAT test cases with tech and business teams.

Responsible for consolidating overall Test Strategy document for all phases of testing

Responsible for conducting Risk Based Testing sessions an Risk Mitigation strategy

Responsible for Daily SIT and UAT Status and Defect Meetings with technical and business resources.

Responsible for creating Test Data Requirements and maintaining Test Data in Test Environments for E2E testing

Monitoring status and resolution of all defects within SIT and UAT phases

Trouble shooting and following up on defect resolution

Reviewing defect changes with developers to determine all code is working as per the business requirement

Identifying dependencies and environment problems

Analyzing test results

Ensure the project team members are using HP QC as per defined standards.

Ensure proper sign off documentation is received and accepted between phases (Entry & Exit Criteria)

Producing final sign off report for all phases of testing

Sending out regular Status communication to Leadership Team (Daily & Weekly Status Reports)

Communicating with core team members

Responsible for managing the definition, implementation and integration of quality principles and processes into the design and development of software and IT processes

Ensure that quality methods and procedures are executed.

Coordinating and facilitating the Testing & Quality Assurance activities across programs/projects within the supported portfolios.

Designing, monitoring and analyzing metrics for quality improvement initiatives.

Managing 5-40 people based on size of the projects

Jul 2011 – Oct 2011

QA Lead / Manager RBC (AML – Treasury Risk) (Contract)

Lead AML team in planning, preparing and executing effective test efforts

Managed creation, delivery and maintenance of testing documentation (e.g. test strategies, plans, schedule, cost estimates)

Ensured Test process, methodologies and tools are applied appropriately and that test phase entry/exit criteria are agreed to by stakeholders and applied by the test team

Reviewed and provided input for project documentation

Monitored and assessed risks

Monitored and tracked testing progress

Provided Daily and Weekly Status Reports to Project teams and Stakeholders

Prioritized testing tasks based on project risks and business priorities to ensure testing milestones, activities and tasks are completed on schedule

Managed the defect process ensuring defects are documented, tracked and reported to facilitate timely fixes

Managed approval of all testing documentation (Test Strategy, MTP, Completion Reports…)

Communicated and negotiated testing timelines, budget, staffing, scope and critical milestones with project managers and vendor partners

Ensured timely notification of issues/problems and make recommendations for issue/problem resolution to project team

Managed relationships with project team members, third party vendors/ service partners, release teams and client areas as appropriate

Responsible for Test Management & Coordination of iGATE on & off shore resources

Responsible for Creation, Submission and Approval of QA Staffing Requests in support of project needs

Responsible for Test Management and Coordination with a 3rd party Vendor partner (PH&N)

Developed Master Test Plans (MTP)

Responsible for Test Coverage Report Creation and Signoff

Conducted Test Automation Assessments

Responsible for Test Execution Activities (Unit, FST, OAT, UAT and PIV)

Responsible for Defect Management “Identification, Logging, Tracking and Closure” utilizing (HPQC)

Escalated high priority defects and issues to management in a timely manner

Facilitated daily Defect Triage calls during Test Execution

Responsible for updating the QA scorecard with the projects status

Responsible for updating the AML Teams Resource tracker with resource capacity and allocation

Facilitated, lead and directed “go/no-go” meetings based on test results

Contributed to project readiness assessments and participated and contributed to lessons learned

Managed teams of 5-10 people based on the size of the release

Feb 2007 – Jul 2011

End-to-End Test Manager AMEX Canada, Toronto (Contract)

Overall planning, coordinating, and managing End-to-End SIT and UAT of large enterprise projects

Provided Estimates and sized testing activities for IT Infrastructure, New Product Development and Acquisitions projects which included planning, costing and resource assignment

Coordinated multiple application teams and ensured their readiness and availability for all test phases

Working closely with Test Managers to ensure all roadblocks are removed and appropriate environments and test data is available

Responsible for Test Management of Card Member communication and Terms and Conditions in both English & French

Working as a liaison between business and IT teams

Working with Master project’s team to provide necessary work objects ie: Test Strategy, Test Plan etc for all phases of testing