Customer Service Manager

**** * ***** ***.

Peoria, AZ *****

Cell 623-***-****

***********@*****.***

Joshua Lee Richtar

EDUCATION

Bachelors Degree in Recreational Tourism Management – ASU Graduated May 2004

SPECIAL SKILLS

Diverse and extensive customer service skills.

Planning, managing and executing all logistical aspects of multi-day meetings, conferences or events.

Strong organizational, problem solving, and multi-tasking skills

Ability to work independently and provide excellent customer service

Strong oral and written communication skills

References Available Upon Request

RECENT PROFESSIONAL EXPERIENCE

Freestand Financial – Peoria, AZ

Branch manager

2005-2008

Primary cashier, returns, breaks, cash office, and all aspects of customer service.

Branch manager overseeing all logistics for 20 branch offices.

Responsible for all new hires for home office and all branch offices.

Planning arrangements for luncheons with banks for all branches.

Cross trained for front and back office support.

Direct Buy – Peoria, AZ

Shipping and Receiving supervisor

2003-2005

Coordinated deliveries for customers.

Handled all aspects of customer disputes.

Trouble shooter for damaged goods.

Continually stayed up to date on all new products and services provided.

Front Desk Manager Embassy Suites – Phoenix Az

Lead front desk clerck

2001-2003

Providing quality customer care.

Training all new staff.

Responsible for supply ordering and inventory.

All aspects of front office support including reservations and cancelations for corporate events.

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Survey specialist ASU-WEST – Bureau Land Managment

Front Office Coodinator

1999-2001

Constructing surveys.

Planning the logistics of survey.s

All aspects of data collection and interpretation.

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