Customer Service Manager
Resume:
Gloria Edwards
Houston, Texas, 77078
***************@*****.***
Objective: I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
Work Experience:
Hollywood Curves & Fashion
Independent Sales Distributor
November 2014 – Present
Handled the tasks of distributing body enhancement products to customers
Handled the tasks of providing information, product brochures and demonstrate products that met customer's needs
Responsible for handling customer queries related to product and delivery
Sell products to various clients directly and through advertising firms.
Located supply sources on the global market and built sound relationships with vendors and suppliers.
P.S. Stores -Houston Texas
Retail Store Manager/Property Manager
-September 2013 - September 2014
●Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
●Compute charges for merchandise or services and receive payments.
●Answer telephones to provide information and receive orders.
●Provide information about rental items, such as availability, operation or description.
●Explain rental fees, policies and procedures.
●Prepare rental forms, obtaining customer signature and other information, such as required licenses.
●Keep records of transactions and of the number of customers entering an establishment.
●Reserve items for requested times and keep records of items rented.
●Recommend and provide advice on a wide variety of products and services.
●Advise customers on use and care of merchandise.
●Cash handling and made daily bank deposits.
Global Solutions- Houston Texas
Customer Account Manager/Dispatcher
August 2012 - May 2013
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
●Check to ensure that appropriate changes were made to resolve customers' problems.
●Determine charges for services requested, collect deposits or payments, or arrange for billing.
●Refer unresolved customer grievances to designated departments for further investigation.
●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
●Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
●Solicit sales of new or additional services or products.
J.P. Morgan Chase Bank -Houston Texas
Online Customer Service Escalation Supervisor
-December 2010 - February 2012
●Determine customers' financial services needs and prepare proposals to sell services that address these needs.
●Contact prospective customers to present information and explain available services.
●Sell services or equipment, such as trusts, investments, or check processing services.
●Check to ensure that appropriate changes were made to resolve customers' problems.
●Determine charges for services requested, collect deposits or payments, or arrange for billing.
●Refer unresolved customer grievances to designated departments for further investigation.
●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
●Handle Escalated calls that are forward over from customer service representatives
●Train new hires how to use company software and protocol.
Education
High School Diploma, May 2006
Highlights of Skills
Self Presentation
Communication
Problem Solving
Negotiating
Sales
Management of Personal Emotions
Team Player
Ability to Memorize Protocol and Guidelines
Time Management
Ability to Empathize
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