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Customer Service Manager

Location:
Bradenton, FL
Salary:
Open
Posted:
June 13, 2015

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Resume:

STEVE H. BROMAN

Mobile: 727-***-**** **** Eagle Trace, Palm Harbor, FL Email: acp7c0@r.postjobfree.com

MANAGEMENT POSITION

To continue my career with an organization that will utilize my management, supervision and administrative skills

to benefit mutual growth and success.

SPECIALIZED SKILLS

BUSINESS MANAGEMENT PROJECT MANAGEMENT MARKETING/BUDGETING

CUSTOMER SERVICE OPERATIONS/SCHEDULING WORKFLOW EFFICIENCY

PROFESSIONAL EXPERIENCE

PLAYFUL PAWS DOG TRAINING INC. – Tarpon Springs, F.L.

Operations Manager 2009 – Current

Responsible for the daily management and ongoing operations of the business. Accountable for driving sales and for

overall operations within the area of staff management, dog/cat training, supplies, and boarding facilities.

Coach associates with ongoing training while ensuring a friendly and courteous atmosphere. Manage the hiring,

training, scheduling, and supervision to promote excellent customer service during all store hours.

B&G ENTERTAINMENT INC. – Tarpon Springs, F.L.

Operations Manager 2004 – 2009

Manage all aspects of day-to-day business activities pertaining to the running, upkeep and maintenance of multiple

nightclub establishments. Develop comprehensive marketing techniques. All related clerical and budget maneuvers,

prepare P&L statements, vendor relations and HR responsibilities.

CORAL SPRINGS MOVING & STORAGE – Coral Springs, F.L.

Delivery Driver 2002 – 2004

Relocation of household goods throughout the Country. Local moves both commercial and residential. All aspects

related to the moving and storage business, which include customer interaction, logging inventory and cash

handling.

FOXCRAFT TRAILER COMPANY/ FOXCRAFT TAMPA LLC. – Tampa, F.L

Service & Plant Manager 1996 – 2001

Complete oversight of this 22 Bay truck repair and tank trailer cleaning, repair, parts and tank trailer manufacturing

and repair facility. Which was certified by the national board for pressure vessels. I was directly responsible for the

complete oversight of the company’s (65) employees. The complete oversight of the companies local tank trailer

lease/purchase program. I was directly responsible for over 400 different national and local customers fleet

maintenance. My responsibilities also extended to see that we remained in compliance with all Federal DOT,

OSHA, ASME rules and regulations.

RYDER TRUCK RENTAL – Long Island, N.Y.

Tech Three Mechanic/Lead Man 1994 – 1996

All phases of truck and trailer repair and maintenance. Road calls.

D.B.S. MOVING & STORAGE INC. – Long Island, N.Y.

General Manager 1984 – 1994

All phases of local and long distance moving and storage. This was a family owned and operated moving and

storage Business in which I was directly responsible for all daily activities such as field estimates, human resources

and clerical dispatching.

EDUCATION

Sachem North High School – Lake Ronkonkoma, N.Y. 1983

Truck Driving Institute of America – Babylon, N.Y. 1986

Diesel Institute of America – Tampa, F.L. 1994

REFERENCES

Will be furnished upon request



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