Maintenance Manager

Curriculum Vitae

Ankur Arora

H-**

Amit Vihar, Shastradhara Road Near IT Park,

Dehradun-248001

E-mail: *************@***.***

Contact No :-956-***-****

Career Objective

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment.

Experience Summary (Total working experience 9+ years)

Currently taking care Change Management, IT infrastructure management, IT Projects, Problem Management, Incident Management, Information Security(Internal & External Audits.)

Having experience in implementing of Networking and Servers 2003, 2008 Server, ISA Server, Mail Server, Domain Controller, Antivirus, WSUS, DHCP, DNS, File & Print Server.

Having experience in implementing of networks LAN, WAN and also worked on wireless environment.

Having experience of Installations & Configurations of Dialers IVR, CTI & ACD, Voice Logger, Maintenance of DATABASE Servers for Inbound and Outbound Process. Installation Configuration of VOIP, and Audio Codes. Knowledge of Routers, ISDN Modems, worked on Aspect 5.2, Aspect 6.5 dialer.

Installation and upgrade of various operating systems and software packages.

Troubleshooting and maintenance of HP, Compaq, IBM, Dell, Compatible PC’s and Servers.

.

Certification

# Done MCSE from Matrix solution Dheradun (UA).

# Done CCNA Training from ICMA New Delhi.

Skill Summary

Hardware Environment

Assembling, Troubleshooting, and maintenance of IBM, HP, Compaq Compatible PCs and Servers, Maintenance and troubleshooting of Network Printers,

Operating Systems

Windows Xp, Windows 7 & 8,

Networking Environment

Worked on Routers, LAN, WAN,

Server’s Information

Windows 2003 Enterprise and Standard Edition, Windows 2008.

Job Profile

Intelenet Global Services Ltd.: From 17th Aug 2009 To Till date

Designation : Asst. Manager-IT

Process : Domestic

Projects : BSNL, Airtel, D2h

Achievements : Special Appreciation Award 2010, Pulse Award

For Consistent Performance in 2011. Best performance award in 2014.

Job Synopsis :

Taking care Dehradun site with 500 Nodes.

Coordination with client for any new project and updation in IVR’s and Technology.

Taking care Aspect 6.5 Solo Dialer Setup at DDN Location.

Coordinating with Aspect for any major incident in Aspect Dialer and try to get the proper RCA.

Taking care 30 servers e.g. (Database Servers, ISA 2006, Domain Controller, Web Servers, Aspect Dialer Servers, Anti Virus Server, Mail Server, Backup Servers, WSUS Server, Recording Server and File Servers, Monitoring of all servers through Orion Application.)

Provide Telephonic support to my Team member 24*7 for any type of IT related issues.

Taking care Information Security and Service Delivery e.g. Keep all information documented like Server Diagram, Network Diagram, Asset Inventory, Monitoring of Antivirus server and WSUS, analysis the reports of Antivirus, WSUS, Monthly and weekly reports, IT Escalation, All types of IT Service desk related issue, Provide Information Security Training to each and every employee, take care all types of incident like IT Incident, Physical Security Incident, Logical Incident...

Handling the LAN and WAN environment, up gradation of IOS in all Network devices according to the requirement, Coordination with NOC Network team, Monitoring of all links and Network devices through Orion Application, Coordination with ISP for any link down to avoid major downtime.

Serco Group : From 22nd May 2008 To Aug 2009

Designation : System Administrator-Technology

Process : Domestic(GESBI, ICICI, LG, Whirlpool)

Job synopsis :

Take care of 2000 nodes network.

Handling 9 Member team.

Coordinating with WIPRO for any type of Major incident in Spectrum PBX and Aspect Dialer and try to get the proper RCA.

Taking care of 45 Servers e.g :-(Database Servers, Web Servers, ISA, Domain, ADC, M-Demon Mail Server, ITG Dialers, Aspect Dialer, Voice Loggers, Backup Servers, windows Update server, File Servers).

Provide the telephonic support to my team members 24*7.

Taking Care Aspect 5.2, ITG Dialer and Ganasys Soft Dialer along with Spectrum PBX.

Taking care ATLANA Voice Logger for ICICI Collection and GESBI and use to do the monitoring of voice logger recordings, use to take backup on weekly basis…

Provide the limited access on file server to agent and floor mangers as per their requirement.

Take care of Internet security.

Check the Anti Virus server.

Check the event log on weekly basis and take the backup of all events logs.

Take the ownership of all changes done after business hours.

Keep updated all require document related to server room.

Provide the global support to our other branches like in Delhi other branch out of Delhi also...

Provide the appropriate access as per the process requirement…

LiveWire Call Center Services Pvt. Ltd : From Sep 2006 to 10 May 2008

Designation : Asst. Manager of Network

Process : Domestic

Job Synopsis

Taking care 1500 Nodes Network.

Taking Care Teckinfo Dialer and CORAL PBX for ICICI Prudential and GESBI process.

Installation and configuration of Windows 2003, Active Directory maintenance, ID Reconciliation, SQL Server, ISA Server.

Hardening of all servers and use to provide appropriate rights to users.

Server Maintenance on Weekly basis after shift over.

Review the server logs and identify the problems and try to troubleshoot that problem.

Handling 6 Member team.

Trinet Solutions Pvt. Ltd. : From July 2004 To Aug 2006

Designation : System Administrator

Process : Domestic

Job Synopsis

Taking care 600 Network Nodes.

Installations & Configurations of Techinfo Dialer and CORAL PBX.

Taking care Routers, ISDN Modems,DSL Modems.

Maintenance of Windows 2003 Server, SQL 2000 Server.

Creating users accounts, providing appropriate permissions and apply group policy accordingly.

(LAN “Access Points”).Remote Access Software as VNC and MRC. Configuration of VPN.

Points leading me towards success:

Technical knowledge, awareness, commitment, aware of the profile and objectives of the company. Commitment towards work and enthusiasm to learn. Cable to meet targets.

Education

10th Pass from UP Board in 1999

12th Pass from UP Board in 2001

One year diploma in software from OXFORD

Three years diploma in Hardware and Networking from DIT Dehradun.

B.A (HONS.) in English from H.N.B Gadwall University in 2004.

Personal Information

Date of Birth : 3-Jan-1982

Marital Status : Married

Contact No. : 956-***-****

Language Known : English,Hindi & Punjabi

Father’s Name : Shri Harbans Lal Arora

Hobbies : Traveling, Playing Cricket.

Date: -

(Ankur Arora)

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