Customer Service Manager

PROFILE SUMMARY

IT Service Professional:

Skilled professional with a Master of MBA in Operations Management & Information Systems and BE in Information Technology, total 5.10 years experience but 3.8+ years experience interacting with public in IT services. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.

Excellent communication and problem-solving skilled. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to Focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personal, customers, and associates based on knowledge, professionalism, and integrity. Focused and solutions-oriented with the ability to consistency exceed both client and management goals.

AREAS OF EXPERTISE:

•Customer service & Quality assurance

•Organization, Time & Workflow management

•Conflict preventions & Troubleshooting

•Analytical & Problems-Solving Skilled

•Public Relations & Public Affairs

•Management Liaison & Support

•Deadline Driven

•Procedure Development/Refinement

•Ability to Excel in Team Environment

•Confident Presentation, Communication & Interpersonal Skills

•Productivity Improvements

•Microsoft Office Proficiency

•Back & Front office operations

Work Experience ( 5.10years )

1.Human Interface Technology Pvt. Ltd. (July 2014 to till Date)

Designation: Client Service Professional (IT Sector)

A. Job Duties:

Serves customers by providing product and service information, resolving product and service problems. I managed West-North-East sides of INDIA’s whole Client near 400 customers.

B. Job Responsibilities:

Make customer happier

Solve their technical’s problem & queries

Give them online training by the product by team viewer

Manage UI developer team, including sales coordinator & Territory Manager, team member 30

Testing the UI developer product

After checking the product then only deliver to the customer

Software testing of CMS (Campus Management System Software)

If any problem in CMS then inform to the product manager

Take the information about the client view from Territory manager

Sales coordinator inform to me about the updating for their website

Negotiation about the product rate

Inbound calls & out bound calls

Cold Calling for busyness developing

Develop the Website by Wordpress

Maintain the excel sheet for customer weekly report of CMS using

Making user manual for customer support ( how to use the CMS s/w )

Making ppt presentation for customer help

C. Professional key Skills:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

2.Globopex Pvt. Ltd.( July, 2008 – January, 2012 )

Designation: Front End Developer & IT SERVICE

Job Responsibilities:

Lead a team of 5 members to design & develop sites, like Online Marketing & Shopping, about CII, some directors and there creation.

Team Leader in Development Part

When the design part is finished then I used to meet the customer face to face and take their farther updating

For updating getting call & manage the technical’s issues

Solve their problems

From customer I used getting new customer as our client

Customer used to come our office & I trained them for, how to use the back-end software.

3.Visionet Systems (January, 2007 – June, 2008)

Designation: Front End Developer

Job Responsibilities:

In team of 5 members to design & develop sites

Good in Development Part

When the design part is starting then I used to give my opinion to make good look

For updating getting call & manage the technical’s issues

Solve their problems

Computer Skills

Operating System Windows (2000, XP, 7)

Software WORDPRESS, Flash, Photoshop, Web Design

Programming Languages CSS, Java Script, jQuery, HTML5, XML, DHTML, SEO, SQL

Certification Done ERP (SAP ABAP)

Professional Qualifications

M.B.A. Operations management & Information Systems From AIMA (JU Kolkata) - 2014

B.E. (IT) from University Institute of Technology (Burdwan University - WB) – 2006

Higher Secondary (XII) ( Science) W.B.C.H.S.E. – 1999

Madhyamik (X) (General) W.B.B.S.E. - 1996

PERSONAL DETAILS

Date Of Birth 19.02.1981

Father’s Name Mr. Sumanta Kumar Mallik

Gender Male

Status Single

Nationality Indian

Communication English, Bengali, Hindi

Interests Guitar, Art, Travelling, Reading, Music, Recitation

Permanent Address Nayakamar Gram, Bongaon, North 24 Parganas, Pin – 743235

Extra – curricular activities

Awarded with runner athletics in school level.

Got distinction in Arts.

Play Guitar.

Awarded with recitation in school level.

Declaration

I hereby declare the above written particulars are true to the best of my knowledge.

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