Customer Service Accounting
Resume:
ROBERT C. HANKINSON
Missouri City, TX 77459
Home: 281-***-****
Cell : 281-***-****
E-mail: **********@***.***
Employment Profile
Schneider National (December 2014 - Current):
Dedicated Driver
Deliver Ford auto parts to various dealerships between San Antonio and Lafayette, LA
Drive a day cab or sleeper (Freightliner) 10 speed
Experience pulling and backing trailers from 28 feet to 57 feet.
Accurate deliveries to up to 8 dealerships per day.
Qualcomm daily logging.
Pre-trip and post trip inspections.
Class A CDL
DOT physical card
Uber Transportation. (September 2014 – November 2014):
Driver
Pick up clients located throughout the city of Houston and surrounding areas.
Transport clients professionally to desired destinations.
Understand the roadways of Houston to ensure clients reach destinations on time and with minimal delays.
MV Transportation. (May 2014 – September 2014):
Paratransit Driver
Pick up all types of citizens with Disabilities and transport to various locations throughout Houston.
Inspection of vehicle which includes wheelchair lift and all mechanical devices for proper operation.
Ability to use Key Map to find locations if GPS system is down.
See to the needs of Americans with Disabilities and their service animals while ensuring their safety while transporting them to their destinations.
Comcast Corporation. (April 2013 – April 2014):
Communication Tech. III
Installation of cable TV, internet, home security and phone services in a residential setting.
Troubleshoot and repair modem, phone, security modem and cable problems.
Weekly inventory and stocking of cable equipment, cable boxes, internet modems and wireless routers.
Recognized for excellent customer service, communication and follow-through
Consistently achieved or beat monthly assigned productivity metrics
Twice recognized as Employee of the Month (No return call) metric.
Attended Houston Community College. (September 2011 – March 2013)
Took classes to obtain/complete my Business Administration degree.
HMC/CAH Hospitals Inc. (August 2010 – August 2011):
Reimbursement Specialist
Trial Balance, Income Statement & Balance sheet analysis & GL account analysis/reconciliations
Completed 12 hospitals and clinic annual Medicare and Medicaid cost reports
Completed quarterly cost report estimates
Comprehensive Medicare Bad Debt review for enhanced opportunities
Visited each hospital to train staff on compiling Medicare statistics & bad debts for cost reporting
Worked with collection agencies to set up bad debt logs for Medicare cost reports
Hospitals for HMC were located in Oklahoma, Missouri, Kansas, Tennessee & North Carolina.
Systems Experience: CPSI – GL & Patient Accounting. HFS Medicare software.
Independent Healthcare Consulting. (February 2007 – July 2010):
Consultant
Working under monthly contract to provide reimbursement and regulatory consultation to one of the largest nonprofit hospitals in Houston, Texas
Comprehensive Medicare Bad Debt review for enhanced opportunities
Provide feedback to Senior Leadership on potential reimbursement impact of strategic plans
Compile revenue proformas based on payor mix of new programs & services
Systems Experience: Lawson G/L system, Microsoft Excel, Healthquest Patient Accounting System.
APPALACHIAN REGIONAL HEALTHCARE. (October 2000 – January 2007):
Manager of Reimbursement
Supervised three Reimbursement Analysts
Ensured the complete and accurate filing of nine rural acute care hospital cost reports
Completed the corporate (home office) cost report
Reviewed annual Medicare regulation changes.
Participated in monthly Department Operations Review (DOR) meetings with field management
Managed the documentation necessary for increased Disproportionate Share Hospital (DSH) payments.
Managed all third party settlement accruals on the balance sheet.
Prepared Hospital Wage Index & Occupational Mix Surveys which drive inpatient hospital payment rates
Performed facility square footage studies, wage index reviews, and bad debt analysis and recapture
Systems Experience: PeopleSoft G/L, Healthquest Patient Accounting, Microsoft Excel, Microsoft Access, Microsoft Word.
LIFE CARE CENTERS OF AMERICA. (December 1999 – October 2000) :
Reimbursement Consultant
Worked with Regional Office on a contract basis to assist in various reimbursement-related tasks
Travelled regional facilities to obtain documentation for data requests for Indiana Medicaid audits
Compiled detailed square footage measurements of thirteen long term care facilities
Prepared Medicare Allowable Bad Debts according to policy for increased reimbursement
Systems Experience: Lawson General Ledger, Keane Patient Accounting, Microsoft Excel
VENCOR INC/Kindred Healthcare. (July 1996 – December 1999) :
Senior Reimbursement Analyst
Prepared Medicare/Medicaid cost reports and reviewed statistical reports
Prepared monthly journal entries for Medicare/Medicaid revenue deductions
Reviewed rate calculations completed by the State
Completed third party general ledger account reconciliations
Responsible for coordinating all reimbursement related audits and supporting documentation
G/L, A/R, A/P account analysis, Fixed Assets & Depreciation (expense & accumulated depreciation)
Systems Experience: Lawson G/L, SAP G/L, Microsoft Excel, Microsoft Access.
HILLHAVEN CORPORATION. (June 1992 July 1996) :
Systems Analyst
Worked as a liaison between I/S and Reimbursement departments for general ledger reporting
Automated 15 state Medicaid cost reports which involved a general ledger feed into database software which grouped GL accounts by cost report line number format. This data was then extracted from the databases for cost report preparation reducing preparation time by 35%. This allowed Analysts more time to enhance reimbursement along with reducing error rates.
Maintained third party settlements database for approximately 60 long term care facilities
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