Sales Customer Service

DANIEL T ANAGLATE

**** ******* **** **, **********, Maryland 21740 (H) 240-***-**** (C) 240-***-**** **************@*****.***

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Professional Summary

Ambitious recent graduate with excellent research time management and problem solving skills, who wants to obtain

a position in the Accounting/Finance industry where I can utilize my knowledge and experience with intention of

securing a professional career while gaining knowledge of new skills and expertise. Excellent communication skills,

team building and coaching experience. Passionate about working with people, enthusiastic about new challenges.

Proven leader with exceptional capabilities in team building, interpersonal skills and ability to multitask.

Skills

MS Office Suite

Financial reporting specialist

Intuit QuickBooks

Cash flow analysis

ERP (Enterprise Resource Planning) software

Strong communication skills

Main frame

Self-motivated professional

Financial modeling capability

Account reconciliation

Superior attention to detail

Superior aptitude

Advanced bookkeeping skills Accounting operations

Work History

Apr 2014 - Present

Account Specialist

First Data Hagerstown, MD

Modified a comprehensive financial reporting package to reflect growing organizational complexity.

Generated financial statements and facilitated account closing procedures each month.

Analyzed and researched reporting issues to improve accounting operations procedures.

Conducted effective research on various calls to resolve merchant problems

Reconciled merchant statements and handled payment complaints or discrepancies

Created daily and weekly cash reports for account management

Resolved service pricing and technical problems for merchants by asking clear and specific questions

Accurately documented researched and resolved merchant issues

Maintained integrity of general ledger including the chart of accounts

Jan 2009 - Dec 2010

Process Analyst Assistant

JP Morgan Chase Frederick, MD

Implemented user acceptance testing with a focus on documenting defects and executing test cases

Identified process inefficiencies through gap analysis

Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance

testing

Performed competitor bench marking analysis and identified savings opportunities and potential product

enhancement

Conducted interviews with key business users to collect information on business processes and user

requirements

Documented business processes and analyzed procedures to see that they would meet changing business needs

Researched and resolved issues regarding the integrity of data flow into databases

May 2007 - Jan 2009

Senior Customer Support Advisor

JP Morgan Chase Frederick, MD

Gathered and verified all required customer information for tracking purposes

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

environment

Managed high call volume with tact and professionalism

Oversaw call center employees to ensure customer satisfaction goals were consistently met

Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve

customer satisfaction rates

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly

Met or exceeded service and quality standards every review period

May 2006 - Mar 2007

Sales Associate

Home Depot Gaithersburg, MD

Built strong client relationships and provided high value-adding services, resulting in a 15% company market

share increase

Communicated regularly with territory, regional and strategic managers for daily support and strategic planning

Planned and led three training sessions to promote sales team professional development team to

introduce revolutionary service expected to generate more revenues

Responded to all customer inquiries thoroughly and professionally

Maintained Knowledge of current sales and promotions, policies regarding payment and exchanges and security

practices

Sales Associate Jun 2005 - Mar 2006

Tru Green Gaithersburg, MD

Telemarketing and door-to-door sales

Exceeded sales goals and earned reputation as a member of the Alpha sales team who consistently won the

company sales award

Exceeded goal of over 85 customer calls daily and resolved 85% of their concerns

Expanded customer base by 20% within assigned territory through excellent sales techniques

Engaged with customers in a sincere and friendly manner

Built relationships with customers to increase likelihood of repeat business

Education

December 2014

Bachelor of Science: Accounting

Mount St. Mary's University

August 2014

Bachelor of Arts: Finance

University of Maryland University College

December 2012

Associate of Arts: Business Administration

Frederick Community College

Additional information

Working toward taking CPA exam to obtain CPA certification

Contact this candidate