Customer Service Sales

Melissa Antonetti

*** ******* **., ***. *

Bronx, New York 10471

Mobile: 646-***-****

************@*****.***

Objective

An entry level position in the accounting field.

Qualifications

Proficient with MS Office: Word, PowerPoint, Access, Outlook, Excel, QuickBooks, Sage 50/Peachtree, JDE, Oracle, HIS Epitome, MOSO, Windows, and the Internet

Skilled at learning new concepts quickly

Moderate tax knowledge preparing taxes independently for 10 years.

CPA candidate

Education

Master of Science in Accounting May 2014

CUNY Lehman College Bronx, New York

Graduated with a GPA of 3.65 on a scale of 4.0

Courses included:

Managerial Accounting Advanced Accounting Theory

Financial Statement Analysis Taxation for Business

Advanced Audit Investment Analysis

Advanced Taxation Capital Budgeting

Experience

Accounting Clerk April 2015-present

Town Sports International, Elmsford, New York

Posted chargebacks and chargeback reversals

Matched invoices to requests and determined if refunds were due, posted transactions

Accounts Payable/Receivable Intern, September 2009-December 2009

70 Park Ave. Hotel, New York, New York

Performed clerical duties, copying, filing, faxing

Responsible for customer billing inquiries, looked up and faxed bills to customers, reversed charges

Made invoices with Excel for online billing to various travel agencies for guests who booked through them

Sent bills with vouchers for billing through postal mail

Posted Miscellaneous AR charges from inter-company billing to General Ledger

Processed invoices for payment with JDE, filed posted invoices together

Mailed payments out for multiple invoices, filed paid invoices together

Hostess/Manager, March 2006-January 2008

Barking Dog Restaurant, New York, New York

Managed multi-lined phones, made sure customer orders were timely and accurate

Responsible for cash drawer, closed/ count out cash drawer

Placed/ Received orders, Made sure we had all necessary supplies for operation

Responsible for customer service and satisfaction, and resolution of customer disputes

Sales Specialist, March 2005-November 2005

Macys Altamonte Springs, Florida

Handled cash transactions, close out cash drawer

Responsible for returns, and exchanges

Recognized for opening top 10 credit accounts opened and sales made storewide consecutively

Responsible for customer service and satisfaction

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