Customer Service Manager

CHAN, RAMON TORRES

Address: ***-* **** ****** **** Rembo, Fort Bonifacio, Makati City

Provincial Address: 047 Mabini Extension Cabanatuan City, Nueva Ecija 3100

Telephone Number: (044-***-****

Mobile Number: 090*-***-****

Email: *********@*****.*** or ***********@*****.***

CARREER OBJECTIVE

Seeking for a long term opportunity to progress into an organization where integrity, innovation and balanced work environment are fundamentals and where my professional experience, education and capabilities would add value to the growth of my employer and myself.

EXPERIENCE

May 01, 2013 to June 08, 2015

WestPoint Interdata Group Inc.

5th Floor Universal LMS Building, Esteban Street

Legaspi Village, Makati City

TEAM LEADER

*Responsible for guiding a group of 12 employees as they complete a project.

*Develop a strategy which the team will use to reach its goal, provide any training that team members need.

*Communicate clear instructions to team members, listen to team members' feedback.

*Monitor team members' participation to ensure the training they provide is being put into use, and also to see if any additional training is needed.

*Manage the flow of day-to-day operations, create reports to update the company on the team's progress and distribute reports to the appropriate personnel

February 1, 2013 to April 30, 2014

Global Innovation Inc.

4th and 5th Floor 820 Building JP Rizal Street

Poblacion Makati City.

QUALITY ASSURANCE

* Provides training, coaching, feedback and assistance to call center representatives to make sure they understand new policies and procedures for quality.

* Responsible for making sure employees provide excellent customer service when they are speaking with customers.

March 24, 2012 to January 31, 2013

Global Innovation Inc.

4th and 5th Floor 820 Building JP Rizal Street

Poblacion Makati City

TELE QUALIFIER

* Serve as the primary point of contact for inbound leads

* Getting accurate information and details of potential clients.

* All contact must be made in a polite, effective, and efficient manner, working within the guidelines provided at all times.

July 2011 to October 2011

Medialink Solution Inc.

Dela Rosa Street, Makati City,

OUTBOUND SALES REPRESENTATIVE

* Make outbound customer calls to promote and sell a product or service.

* Create, maintain and update database of customers with complete information and emails.

* Respond to customer inquiries and resolve.

EDUCATIONAL BACKGROUND

WESLEYAN UNIVERSITY PHILIPPINES (S.Y.2004-2008)

Mabini Extension, Cabanatuan City, Nueva Ecija

Bachelor of Science in Nursing

PERSONAL INFORMATION

Nick Name: Dave

SSS Number: 34-1901501-0

TIN No.: 414-245-079

Nationality: Filipino

Status: Single

CHARACTER REFERENCE

Name Position Phone Number

Michael Sanchez Finance Manager 092*-***-****

Liz Anne Devera Quality assurance Manager 091*-***-****

Rizalyn Manaligod Trainor 091*-***-****

John Jayzel Legaspi Team Manager 091*-***-****

Cecile Diolola Quality Assurance 090*-***-****

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